Being mucked around by Dixons...where do I stand? - HotUKDeals
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Being mucked around by Dixons...where do I stand?

Foxy102 Avatar
8y, 11m agoPosted 8 years, 11 months ago
Hi all

Bit of advice if you would be so kind. I ordered a new washing machine on 26th Nov and they gave me an expected delivery date of 10th Dec. They emailed me on the 6th Dec and said that the delivery date had been put back to 12th Dec. Got a call today (the 11th Dec) at 7.15pm saying they cannot deliver and will contact me to re-arrange delivery. Booked a day off work especially to wait in for it. Is telling me at 7.15pm the evening before acceptable?

Any ideas how I should tackle this?

Thanks all
Foxy102 Avatar
8y, 11m agoPosted 8 years, 11 months ago
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#1
Foxy102
Hi all

Bit of advice if you would be so kind. I ordered a new washing machine on 26th Nov and they gave me an expected delivery date of 10th Dec. They emailed me on the 6th Dec and said that the delivery date had been put back to 12th Dec. Got a call today (the 11th Dec) at 7.15pm saying they cannot deliver and will contact me to re-arrange delivery. Booked a day off work especially to wait in for it. Is telling me at 7.15pm the evening before acceptable?

Any ideas how I should tackle this?

Thanks all


personally, i would cancel and order elsewhere. jeeze, i got a washer dryer from marshall ward within 7 days. and that was a 14 day wait we were given.
#2
Foxy102
Hi all


Any ideas how I should tackle this?

Thanks all


What do you want?
#3
What should I say to Dixons. I am not too keen on cancelling as the machine was £100 cheaper than anwhere else. I want the machine for the price, but can't keep taking time off work.
#4
You can't make them deliver when they say they will, so it depends on how much you earn whether taking time off is worth the £100.
#5
If you don't accept delivery, you are entitled to refund.
#6
Insist they deliver it either very late, or very early on another day. Saving you a day off of work possibly?
#7
Any ideas if these large appliances are able to be picked up from store or depot?
#8
Foxy102
Any ideas if these large appliances are able to be picked up from store or depot?


Dixons don't have any stores, they are part of the same group as Currys tho', and just as bad.
#9
Can't a friend/family member/neighbour take delivery of it for you?
#10
I would kick up a fuss as If im going to book a day off work unpaid (used up all my holidays) and im effectively losing a days wage because they cant stick to their word.
#11
Assuming you don't work weekends can you arrange for delivery then? Currys certainly deliver Saturday and Sunday, so expect Dixons do too.
Would save taking a day off work.

And I know how you feel, Currys just messed my oven delivery up.....
#12
OOoh I forgot about weekend delivery... I had a new fridge delivered last year on New Year's eve & that was a Sunday!

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