Hi, i just tried to return a tv i bought from best buy which came on the 16/01/11. The TV is toshiba 40BV700. i wanted to give the tv back because of the general build quality for example the when the tv is on the stand it rocks about, not very stable and also the picture quality is alot worser than my 2 year old toshiba regza 37" tv.
When i went into the store to get a refund, they would were trying to charge me 10% of the tv claiming this was restocking fee (£35 charge) which i refused.
What are my rights? i mentioned distance selling act, as it been less than 7 working days, but the member of staff said they dont know nothing about that.
Please help. Thanks in advance.