i would like to share my recent experience with rgb direct:
i've ordered a sony home cinema system from them and it was delivered damaged, i.e. a rubber foot missing from the amplifier and a scratch/dent on the wooden subwoofer.
naturally i sent it back and requested a full refund. they've contacted me today, informing me that they can't see anything wrong with the item and want to deduct the shipping costs plus a £30 fee from the refund.
i called them and as they completely refused to cooperate the conversation got a bit heated up after which they started hanging up on me and pretending the line had a fault. then they accused me of making things up and asked me to proove the damage, which of course is impossible unless you take photos at the time of unpacking.
the matter couldn't be settled and all i could do was to make a complaint at http://www.webtraderuk.org.uk
with whom they are registered.
all in all i've been treated very appallingly and i'm still very upset about it.
thanks for your time!