I have just tried returning a faulty item of clothing to Sports World (Preston) and was refused a refund.
I was told by a member of staff that they could only give me a credit note or exchange. I asked to speak to a manager and had the misfortune to deal with someone who has obviously never heard of customer service.
She point blank refused to offer a refund, saying it was against company policy, none of the countries 450? stores offer refunds etc, etc.
I mentioned the sale of goods act and was told that if I wanted a refund I would need to take it up with trading standards. She then turned around and tried to walk off. I asked for her name and she said I'm the store manager before turning to the poor girl on the till and saying give them my name, then she stormed off!
I couldn't believe it - obviously I will be complaining to head office and possibly trading standards but I just wanted to give you all a heads up.
Buy from here at your own risk - I know I wont be doing so again.