bg1: buying appliance from Dixons, how to add warranty?? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

bg1: buying appliance from Dixons, how to add warranty??

black gerbil1 Avatar
6y, 4m agoPosted 6 years, 4 months ago
were is the option i cant seem to find it
black gerbil1 Avatar
6y, 4m agoPosted 6 years, 4 months ago
Options

All Comments

(24) Jump to unreadPost a comment
Comments/page:
#1
Don't buy an extended warranty!
#2
Don't look like you can anymore
#3
thesaint
Don't buy an extended warranty!

Why ? ...... maybe if you cared to elaborate it may be more of a help to op i reckon |!
#4
Probably because they are very overpriced, and SOGA covers you to some degree anyway
banned#5
extended warranties are a complete rip-off
#6
csiman
extended warranties are a complete rip-off

if thats the case why is everyone on this site so bothered about having the John Lewis free one?

if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?
marketing ploy

as for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.
no explanation was given as to why.
#7
slackrat77
csiman
extended warranties are a complete rip-off

if thats the case why is everyone on this site so bothered about having the John Lewis free one?

if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?
marketing ploy

as for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.
no explanation was given as to why.


Because the SOGA won't cover you for up to 5 years.
#8
We bought a telly from Tesco's, they tried to flog me a 3 year extended warranty, but I declined, I went on the website of the t.v manufacture to register it & they were selling a 5 year warranty for less money & a longer period then Tesco were willing to offer !
#9
moob
slackrat77
csiman
extended warranties are a complete rip-off
if thats the case why is everyone on this site so bothered about having the John Lewis free one?if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?marketing ployas for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.no explanation was given as to why.
Because the SOGA won't cover you for up to 5 years.

1-6

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
#10
the main problem with the sale of goods acts is that after 6 months its up to the customer to PROVE the goods were badly made and should've lasted longer.
yes you can make a claim up to 6 years from the time of purchase but nowhere does it specify how long any goods are meant to last, other than 'reasonable amount of time'.
what is considered reasonable?

the whole point of an extended warranty of service plan is to have the goods repaired or replaced with as little hassle to the purchaser as possible.
this might include home pickup and drop off, use of a loan item while your is away, a set time limit for repair or write off and an equivalent spec product if yours in non repairable.

these are purchased as an addition to your rights, not instead of them.
there is no law that states all goods have this magical 6 year warranty, which is what a lot of people assume the SOGA to be.

warranties and service plans arent for everyone, some of the 3 or 5 years aren't transferrable should you decide to sell the product on during the warranty time.
some are limited in that they only include the price of parts and labour and don't take into account transporting the item to a service centre, which may be chargeable if you cannot do it yourself (in the case of large TVs for example)

either way, whether its a free service like the ones offerred by john lewis, M&S etc or a thirs party thing from Domestic & general for example, or even an instore one from the likes of Comet or a DSG store. make sure you get a written copy of the T&C and exact time on when you can change your mind and cancel and still get a full refund.
if in ANY doubt, go home, read the T&C and read online reviews of the service given.
legally, the store MUST give you a copy of the T&C of the warranty offered if you ask.
I notice with M&S, they just tell you to keep the receipt, but the T&C of the warranty are difficult to find on their website.
I don't have a large store selling TVs etc near me so I can't go ask for a printed copy.
#11
dontasciime
moob
slackrat77
csiman
extended warranties are a complete rip-off
if thats the case why is everyone on this site so bothered about having the John Lewis free one?if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?marketing ployas for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.no explanation was given as to why.
Because the SOGA won't cover you for up to 5 years.


1-6

http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html


Your link doesn't work and it's not so black and white about the SOGA being used for claims.
banned#12
slackrat77
csiman
extended warranties are a complete rip-off

if thats the case why is everyone on this site so bothered about having the John Lewis free one?

if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?
marketing ploy

as for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.
no explanation was given as to why.

are you for real?

One is free, the other costs a fortune relative to the item cost lol
#13
moob
dontasciime
moob
slackrat77
csiman
extended warranties are a complete rip-off
if thats the case why is everyone on this site so bothered about having the John Lewis free one?if the sale of goods act covers you, arent JL just giving you exactly what you already get and saying its a free 5 year warranty?marketing ployas for Dixons/Currys/PCworld, they don't have the whatever happens service available to buy online anymore.no explanation was given as to why.
Because the SOGA won't cover you for up to 5 years.
1-6http://webarchive.nationalarchives.gov.uk/+/berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
Your link doesn't work and it's not so black and white about the SOGA being used for claims.

My link does work..

If you however mean you cannot click, it then lazyness is not my problem if anyone cannot copy and paste
#14
dontasciime


My link does work..

If you however mean you cannot click, it then lazyness is not my problem if anyone cannot copy and paste


Alright sweetheart keep yer hair on - I didn't C&P it right.

Point is, it's not a hard and fast rule under SOGA, and is open to the courts to decide, with the burden of proof on the purchaser, which isn't the same as a guarantee, is it?
#15
Lol it's in the cupboard now.

Expecting a £1400 TV to last 5 or 6 years is reasonable therefore small claims will find in your favour. A coverplan warranty is not 5 years guaranteed either by that I mean they will look for a way not to cover you under the policy. It's a bit of a grey area all round however if my HDTV goes off within 6 years and I could be bothered. I would pursue it and I would win under the I have not had reasonable use out of it in that period. (even better if hidden engineer menu has lifetime timer as proof of under use)
#16
dontasciime
Lol it's in the cupboard now.

Expecting a £1400 TV to last 5 or 6 years is reasonable therefore small claims will find in your favour. A coverplan warranty is not 5 years guaranteed either by that I mean they will look for a way not to cover you under the policy. It's a bit of a grey area all round however if my HDTV goes off within 6 years and I could be bothered. I would pursue it and I would win under the I have not had reasonable use out of it in that period. (even better if hidden engineer menu has lifetime timer as proof of under use)


Yeah, but we're talking generally here, no one mentioned the price of the goods until you blurted about the £1400 panel.

There's no guarantee you'd win a case, as my colleagues in TS frequently encounter when consumers approach them.
#17
I would win . It falls on this it's reasonable to expect the TV to last longer than 2-3-4-5 years... It's the reason why the SOGA is in existence to protect consumers.

Companies will back out long b4 it gets to smalls claims co's they knwo they are goning to lose.

You may want to disagree fair enough . I know for me though, cos the shops have always backed down for you they might not have but for me they did.


You have to be stubborn though and if it takes standing in their shop all day then so be it
#18
I agree that anyone would expect a tv to last longer than 4-5 years, but as I said above, that wasn't the subject matter under discussion.

However, if you did win, and that's not always the case, you wouldn't get enough money back for the same panel (using your example) as the decision of award would take into account wear and tear.
#19
The TV I paid £1489 for can be had now for £500-£600 I would get enough back to buy like for like.
#20
dontasciime
The TV I paid £1489 for can be had now for £500-£600 I would get enough back to buy like for like.


What do you want me to say, 'you're right'? Would that make you happy, even if you aren't?
#21
moob
dontasciime
The TV I paid £1489 for can be had now for £500-£600 I would get enough back to buy like for like.
What do you want me to say, 'you're right'? Would that make you happy, even if you aren't?

You can do what you like, I don't need your approval to know I'm right. It's happened plenty with goods I have bought over the last 30 years. Lol ask those at my local department store CO-OP(how much of a nightmare I am on knowing my rights and sticking to what I want) This department store had to take back and replace over 18 c64 computers.

They used to hide
#22
dontasciime
moob
dontasciime
The TV I paid £1489 for can be had now for £500-£600 I would get enough back to buy like for like.
What do you want me to say, 'you're right'? Would that make you happy, even if you aren't?


You can do what you like, I don't need your approval to know I'm right. It's happened plenty with goods I have bought over the last 30 years. Lol ask those at my local department store CO-OP(how much of a nightmare I am on knowing my rights and sticking to what I want) This department store had to take back and replace over 18 c64 computers.

They used to hide


You think you're right, that's the issue.

You simply cannot state verbatim that you would win the hypothetical case we're talking about here.

You seem to reckon you could approach a manufacturer/retailer 5 years after buying a tv set, and expect them to believe there is some inherent fault with it after 5 years of use - come on!

My opinion differs as I work alongside people who do this for their job - TSOs - and they unanimously disagree with your assertions...no matter how much of a nightmare you are!!
#23
you do not have to go the inherent fault route ( i never said that anyways). You can simply say it should be expected to last longer than 1 year 2 year etc. Anyways . Whatever Lol I've got better things to do or even argue about.

Your colleagues are too weak no backbone if they cannot win.. Why is the SOGA in place if it's so useless then. Oh actually who cares about others as long as I continue to have my faulty goods changed that's all I''m bothered about.

Extended warrantys pretend to make your life easier but in reality they don't. The same I suppose can be argued then for soga. but STAND your ground and you will win.


uns*
#24
Few points, the SOGA is not prescriptive, hence the need for interpretation and the intervention of the courts on occasion.

I guess I will have to let those TSOs know that they don't know their jobs, and that they've wasted over 100+ years of collective experience, when you can simply be tenacious just like some random on an internet forum who clearly knows consumer law more than they do.

Hilarious.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!