Looked at buying an iphone. I set up a contract, but the guy set up the wrong contract so the order was cancelled. They charged me the £57 for the iphone. This was 2 weeks ago and still havn't been refunded. I called them and they have no record of the payment but its there on my account.
Shall i let them keep it for a little while longer and use it as leverage (they have been really unhelpful and had to spend hours calling THEM to get things sorted!).
Where does the law stand on this. Surely theres a thin line between a slow refund and theft!
Any advice appreciated