Bit of consumer advice needed... - HotUKDeals
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Bit of consumer advice needed...

Joe Scaramanga Avatar
8y, 3m agoPosted 8 years, 3 months ago
My mum has been having trouble with her broiadband and it turns out that her phone is interferring with her broadband connection.

She's had the phone for just under a year... do you think she is entitled to get a refund on it, or as its a compatability issue, is it her responsibilty to check before she buys?
Joe Scaramanga Avatar
8y, 3m agoPosted 8 years, 3 months ago
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Comments/page:
#1
how about a microfilter
#2
mike.courtney
how about a microfilter


As above. She neds to connect the microfilter to every phone socket in the house that has a phone connected to it.
#3
Yes... microfilters on. Went out and bought two new ones yesterday but no joy.

When I unplug her cordless phone and use a 'normal' phone, there's no trouble at all.
#4
kyalion
As above. She neds to connect the microfilter to every phone socket in the house that has a phone connected to it.


She needs to connect a microfilter to every phone socket in the house whether there is a phone connected or not.
Also, is her broadband connected to the same socket as a phone, and if so are you using a proper splitter and not just a dual phone connector.
#5
If your mum as BT 1571 (answer service) check that she as no messages! When you pick up your reciever if there is a broken tone this means you have messages. A few months ago my mum had the same prob turns out is was because she had 1571 activated, all is fine now you just have to keep checking. Hope this helps
#6
KDH001
She needs to connect a microfilter to every phone socket in the house whether there is a phone connected or not.
Also, is her broadband connected to the same socket as a phone, and if so are you using a proper splitter and not just a dual phone connector.


Filters are all on... the broadband is on a different socket to the phone, and has nothing else p[lugged into it.

I've just discovered that her corded phone is cutting the BB off as well (it wasn't yesterday).
#7
alfie73
If your mum as BT 1571 (answer service) check that she as no messages! When you pick up your reciever if there is a broken tone this means you have messages. A few months ago my mum had the same prob turns out is was because she had 1571 activated, all is fine now you just have to keep checking. Hope this helps


Cheers for that, but she doesn't have 1571 activated
#8
I think it's wise to get a new phone as i think consumer legislation would not cover this as both items work independently of each other :thumbsup:
#9
Is it just affecting your broadband when on wireless as both the cordless phone and router normally talk on 2.4khz and they could be clashing which happens sometime. You may be able to change the channel on your wireless router to another channel that is not being used by the phone
#10
BendyBadger
Is it just affecting your broadband when on wireless as both the cordless phone and router normally talk on 2.4khz and they could be clashing which happens sometime. You may be able to change the channel on your wireless router to another channel that is not being used by the phone


It's not a wireless router though.

I'm starting to think its a line problem. They both work finbe when they are plugged in independantly, but when they are BOTH plugged in they are not playing well together.
Mum has just told me the problem started a couple of weeks ago, and she hadn't changed any equipment
#11
I have seen a phone cause problems on the line, one of those cheap market jobs but to get two go at same time?, sounds more like a line fault,
maybe extension wiring or the router at fault?
is the router into a filter and did you change that?
#12
maddogb
I have seen a phone cause problems on the line, one of those cheap market jobs but to get two go at same time?, sounds more like a line fault,
maybe extension wiring or the router at fault?
is the router into a filter and did you change that?



I'd say it was a line fault too, but BT are saying its not. They've told me to go back to my BB company.

All sockets are filtered up with new filters.
Both BT sockets are properly installed ones, not extensions.
#13
Joe Scaramanga
I'd say it was a line fault too, but BT are saying its not. They've told me to go back to my BB company.

All sockets are filtered up with new filters.
Both BT sockets are properly installed ones, not extensions.


Not much of a chance its the isp if it works fine with phones disconnected, possibly the router though, never seen one go like that but hey if a phone can interfere with router?
Also unless you have two phone lines one will be an extension off the main socket so try to rule that out.
Take cover off line box, where it comes into house, and use the master socket behind 1 filter with 1 phone and router off it.

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