Here's the story, about a month ago I sold a pair of powerline lan adapters on ebay the guy received them working and left positive feedback.
About 9 days later I get an email saying one of them has broken and he wants a refund, I compromise and agree to send him a replacement if he sends me the broken adapter.
a week later no adapter has arrived even though the bloke says he has sent it, to be fair to him he had a legit tracking number & apparently they had missed me and sent it back. Anyway I figured it wasn't his fault and sent him an adapter anyway I get a message back all is well thanks blah blah blah.
Now two weeks after that I get another message off him saying the replacement worked fine for a fortnight and failed and he wants a full refund.
I've sold over twenty sets and have been using them myself for months without any problems? I could understand if they had arrived doa but the fact they were working and he has broke them is making me question whether to refund him or let it go to a dispute.
Does anybody know how i'd fair or have had a similar problem? any help would be v appreciated.