I will make the story as short as possible:
Sold my daughter's Hooch coat on eBay, stated in the auction that that inside lining had come apart slightly.
Sold for £20.98 including postage.
Sent it via recorded delivery.
Buyer received the coat and complained that the lining was worse than she expected so she wants to return it.
I didn't want to let her but was worried about getting a neg feedback so told her she can but I wouldn't refund the postage as I disagreed with what she said.
Now, she says she returned it but I haven't received it back.
Kept emailing me, I told her I haven't received it, so now she has started a Paypal dispute stating that the item was 'significantly not as described' and they have taken the full amount from my balance on 'temporary hold' until the matter is resolved.
Now I obviously am not going to agree to refund her, but I have the option to either: Decline this refund request but continue communicating with buyer, or
Escalate this dispute to a PayPal claim.
So, should I just escalate it now? The coat definitely wasn't SIGNIFICANTLY not as described and I also have a feeling that she hasn't sent it back via recorded delivery
Any advice would be grateful please? Thanks