Black Friday Returns Ts & Cs - HotUKDeals
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Black Friday Returns Ts & Cs

suspiciousmole Avatar
6y, 2d agoPosted 6 years, 2 days ago
Wonder if anyone can help. I've ordered a replacement of the Battlestar boxset I got in the Black Friday deal for £39.97 because the Cylon figure was damaged. They sent an email advising that if I did not return it I would be charged the price I paid for it originally. My friend saw this and said he'd happily pay £40 for that boxset as he wasn't worried about the damaged figure... I have since had another email stating I'll be charged £95 if I do not return this.

I still have the item and will send this back if I have to - however can anyone let me know if they could charge me full price? Can't find any Black Friday specific ts & cs on Amazon.

Thanks
:)
suspiciousmole Avatar
6y, 2d agoPosted 6 years, 2 days ago
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banned#1
are you saying you want to keep the original and have a replacement for the same cheap price
1 Like #2
seems pretty obvious that if you return it,they will replace it with a new one. If you choose to sell to a friend and not return it,then they arent gonna sell you another one at the black friday price-that was a one time offer. seems totally reasonable customer service.
#3
whatsThePoint
are you saying you want to keep the original and have a replacement for the same cheap price

Effectively - though not for me... my friend had also been trying to get the same boxset which is why he wants it (I won't be making a profit from it) just interested as they've sent me 2 contradicting emails - plus the first one is actually damaged.
#4
This doesn't seem to make sense.

Explain further.
#5
Whats the problem?! It was damaged, Amazon said send it back and they will replace! If you don't then sending you the new one will cost you full price!

Edited By: cdm22 on Dec 03, 2010 12:03
[helper]#6
Adam2050
This doesn't seem to make sense.Explain further.
I think
He got Black Friday boxset for £40
Arrived damaged so he ordered another one at the regular price £95
He wants to keep the damaged one to sell to his friend at £40 and and keep the undamaged one but only be charged the black friday price £40 for the undamaged one
#7
So he wants two for 40 quid each,i'm confused lol
#8
deb8z
So he wants two for 40 quid each,i'm confused lol

Yep. OP is rather taking the **** I think! ;)
#9
I thought that's what he meant but thought surely not !
#10
i ordered a xbox 360 which has no damage for 50 but told them it has damage just to be able to order 12 more for the same price cause the whole street wants one .no profit
#11
lol ...this thread makes no sense whatsoever ....

Just copy all the DVD's and give them to your mate.
#12
dcx_badass
It will be £95 like amazon said, you trying to keep it and just pay £40 means you would be stealing £55HTH.

K, firstly I'd like to point out I personally don't feel like it's stealing as the product is damaged - so will either be sent out to some other poor sod who like me has to spend time and effort returning it or they'll return it to manufacturer wasting their time and effort and manufacturer loses out and product may be sold in the future as defective - probably around this price.

However, I appreciate your response (especially as there was no "scumbag" in it) and that's what I figured it would be so I'll return it as soon as I get my replacement.
1 Like #13
I saved a page with text as below, if it is any use to you:
---
Lightning Deals

* Lightning Deal Overview
* Finding Lightning Deals on Amazon.co.uk
* Claiming a Lightning Deal
* Lightning Deal Terms & Conditions

Lightning Deal Overview

A Lightning Deal is a promotion in which a limited number of discounts are offered on a single item for a short period of time. They can be found throughout Amazon.co.uk, and they are available, one per customer, until either the promotion period for the deal expires or all the available promotional discounts are claimed.

When a Lightning Deal is active, here's what you'll see:

* The specific item eligible for the deal.
* The RRP (where available) and the current Amazon.co.uk price of the item.
* The promotional discount and Lightning Deal price.
* A progress bar showing what percentage of available promotional discounts have already been claimed.
* A timer showing how much time is left to claim the available promotional discounts.


Finding Lightning Deals on Amazon.co.uk

Lightning Deals appear on the category pages accessible from the "Shop All Departments" menu. Lightning Deals may not always be available in all categories.

Lightning Deals that are not yet available will be marked "Coming Soon", with the exact start time listed. These will be marked "Upcoming Deal"

Claiming a Lightning Deal

To claim a Lightning Deal:

1. Visit the deal on Amazon.co.uk during the time period it is active either before the promotion time period ends or before all available promotional discounts.

2. Click the Add to basket button on the specific Lightning Deal to claim one of the available promotional discounts. The Lightning Deal promotional discounts are only available through the Lightning Deal offer and not directly from the product detail page. Note: For some popular deals, you'll see a "Waiting in the Queue" message while we validate and process requests on a first-come first-served basis. See "Why am I waiting in a queue?" below for more information.

3. Sign in to your Amazon.co.uk account if prompted. Note: You must complete your order using the same Amazon.co.uk account you use when claiming the Lightning Deal. Lightning Deal promotional discounts are not transferrable to other Amazon.co.uk accounts.

4. Complete your order through the Shopping Basket as soon as possible after claiming the Lightning Deal. Note: Lightning Deal promotional discounts are only valid until 23.59 the day claimed and will then expire. We cannot honour a Lightning Deal promotional discount after it expires. Quantities of some items may be limited, and adding an item to your basket does not reserve that item for you. If an item is out of stock when you place your order, the promotional discount will still apply to your order when the item is back in stock and dispatched.

5. Look for the promotional discount amount in the "Promotion Applied" section of the Order Summary before you place your order. Your order confirmation e-mail will also contain information about the Lightning Deal promotional discount applied to the order.

After you click the Add to basket button and claim the promotional discount, you'll see the Lightning Deal's status change to "Claimed," and you won't be able to add additional quantities of the same deal to your basket. Only one promotional discount is available per Lightning Deal per customer.
Why am I waiting in a queue?

For some very popular Lightning Deals, you may see a "Waiting in a Queue" message after you click the Add to basket button that could display for several minutes. For all Lightning Deals, we'll verify eligibility on a first-come first-served basis before applying the promotional discount to an account. While we're keeping your place in line, please don't reload or refresh the page in your browser. If promotional discounts are still available for the item when we get to your request, you'll see the status change to "Claimed" and the item will appear in your basket. If all promotional discounts are claimed before we get to your request, you won't be eligible to receive the promotional discount.

Why does the Lightning Deal say it is Expired/Sold Out?

After all the time period for the deal ends, the Lightning Deal will be marked "Expired." After all the promotional discounts have been claimed, the Lightning Deal will be marked "Sold out." You will usually have the option to visit the item's product detail page and purchase it at the current Amazon price, but the purchase will no longer be eligible for the Lightning Deal promotional discount.

Lightning Deal Terms & Conditions

1. Purchase products identified as a Lightning Deal (each a "Qualifying Item") at the indicated discount ("Lightning Deal Promotional Discount") (the "Offer").
2. Each Qualifying Item is available with the Lightning Deal Promotional Discount for the period indicated (the "Offer Period") on the specified day (the "Promotion Day"). The time remaining of any Offer Period is displayed alongside each Qualifying Item.
3. To claim the Lightning Deal Promotional Discount, you must add the Qualifying Item to your Shopping Basket from the Lightning Deals campaign or the Lightning Deals section of the 'Todays Deal' page before the end of the Offer Period and while Promotional Stock is available (as defined below). You will not be eligible to receive the Lightning Deal Discount if you add the Qualifying Item to your Shopping Basket from the Qualifying Item's detail page or via 1-Click.
4. Eligibility to redeem the Lightning Deal Discount expires at 23:59 GMT on the relevant Promotion Day. Therefore, you must complete your purchase of the Qualifying Item by 23.59 GMT on the relevant Promotion Day in order to receive the Lightning Deal Discount.
5. The Lightning Deal Promotional Discount may only be applied to one unit of each participating Qualifying Item per customer account (unless otherwise stated).
6. A limited quantity of each Qualifying Items will be available with the Lightning Deal Promotional Discount (the "Promotional Stock"). If all the Promotional Stock has been claimed, customers may purchase Qualifying Items at the then current Amazon.co.uk selling price. If all the Lighting Deal Promotional Discounts available for a Qualifying Item have not been redeemed by 23.59 GMT on the Promotion Day, then the Qualifying Item may be identified as a Lightning Deal again during future Lightning Deal events, and / or included in any other Amazon.co.uk promotions.
7. Offer applies only to items purchased from Amazon.co.uk and Amazon.co.uk's Preferred Merchant, Indigostarfish.com, at the website http://www.amazon.co.uk. It does not apply to purchases made from third-party sellers at Amazon.co.uk's Marketplace platform; or at any of Amazon.co.uk's Trusted Partner sites; or from Amazon.com, Amazon.de, Amazon.fr, Amazon.co.jp, Amazon.cn, or Amazon.ca.
8. If you cancel your order for a Qualifying Item, the offer will cease to apply. If you return a Qualifying Item, Amazon.co.uk reserves the right to charge you (using the payment method you used for the original order) for the discount you received as part of this Offer.
9. Postage and packing will be applied to each item in accordance with Amazon.co.uk's standard " delivery rates and policies."
10. Normal Amazon.co.uk terms and conditions for using the Amazon.co.uk website apply. If you have any enquiries please contact us using our "online e-mail form".
---

BFN,

fp.

[EDIT]: Added two hyperlinks as per the original web page [/EDIT]

Edited By: fanpages on Dec 03, 2010 12:51
#14
thanks fanpages - doesn't specifically cover it, but I'll return it anyway - unlike what most people think on here I'm not trying to steal from or screw over Amazon just help out a friend who isn't as picky as I am when it comes to boxsets etc and can deal with superficial damage. Even if I got a great price for something I still expect it to be in perfect condition.

Edited By: suspiciousmole on Dec 03, 2010 12:57
1 Like #15
suspiciousmole
thanks fanpages - doesn't specifically cover it, but I'll return it anyway - unlike what most people think on here I'm not trying to steal from or screw over Amazon just help out a friend who isn't as picky as I am when it comes to boxsets etc and can deal with superficial damage. Even if I got a great price for something I still expect it to be in perfect condition.


I agree with you.

I've returned something previously because it arrived in a less than perfect state & I had similar communication from their Customer Services team after the replacement arrived because I had not sent back the first item by then. I sent them photographs with my initial enquiry so they could act immediately. I didn't want to miss out on an item in better condition because they had sold out by us passing e-mails & telephone calls whilst stocks went down.

The replacement item was better than the previous one but still not ideal (for my purposes). It was probably fine for others.

Hope you get the issue resolved quickly & to your satisfaction. A further complication you will have at present, though, is delays in delivery due to the weather conditions. I would advise letting them know you are sending, or have sent, the item back & provide a tracking reference (such as a Royal Mail Recorded Delivery barcode) so they know it is coming & do not harass you further.

BFN,

fp.
#16
op your thread dont make any-sense, so heres what i think, you received a damaged item, amazon replaced it and sent the item to you first, now you have two items. And amazon are now asking for the return of the damaged one or you will be charged full price, am i not correct?
#17
MR1123
op your thread dont make any-sense, so heres what i think, you received a damaged item, amazon replaced it and sent the item to you first, now you have two items. And amazon are now asking for the return of the damaged one or you will be charged full price, am i not correct?


Yes, that's exactly how I read it & from my experience with Amazon's Customer Services it made perfect sense.

BFN,

fp.
#18
Why has somone deleted some posts?
#19
dcx_badass
I need to repost"Dirty scum bag Thief"To readdress the balance.

Ah hey, considering this is called hot uk deals, why don't you go find some useful deal to post rather than just stealing other people's deals then never shuting up on forum threads... just an idea.
#20
dcx_badass
I'm not stealing deals, what you are trying to do however is stealing.

Err... no seriously it isn't - you either just don't understand what I'm saying (considering in your deleted initial "scumbag" post you thought I was trying to get 2 boxsets for £40 which is totally inaccurate) or you really have nothing better to do with your life than sitting on a forum and whinging... considering over 21,000 posts I'd say the latter applies but potentially still the 1st. I would not pay anything for damaged goods - I'm annoyed with Amazon as this wasn't damaged in postage but a defect on the actual figure which imo should have been noted by whoever was packaging it. regardless they sent it anyway and I now have to spend time and effort to return this to them. I understand I may be charged full price but there is no way I can steal in this scenario as if I don't return it they will charge me - and it's down to them how much so please explain to me how you think I can steal or pipe down.
banned#21
OP is asking if he can keep the damaged goods at price paid and pass onto his friend, whilst appearing willing to pay the replacement charge, also @ £40.

Please don't go over the top with the member who appears to be raising a valid question.

However OP - the goods don't belong to you, therefore you have no say in the matter. Better off returning, otherwise you will be charged full price for the replacement. Amazon will recover their 'losses' elsewhere.
2 Likes #22
aScottishBloke
OP is asking if he can keep the damaged goods at price paid and pass onto his friend, whilst appearing willing to pay the replacement charge, also @ £40.Please don't go over the top with the member who appears to be raising a valid question.However OP - the goods don't belong to you, therefore you have no say in the matter. Better off returning, otherwise you will be charged full price for the replacement. Amazon will recover their 'losses' elsewhere.

When you post, i picture this:

http://pwwwblog.ibeatyou.com/blog/wp-content/uploads/2009/11/mel-gibson-braveheart-photograph-c101019223.jpg

I'm not joking either
#23
aScottishBloke
OP is asking if he can keep the damaged goods at price paid and pass onto his friend, whilst appearing willing to pay the replacement charge, also @ £40.Please don't go over the top with the member who appears to be raising a valid question.However OP - the goods don't belong to you, therefore you have no say in the matter. Better off returning, otherwise you will be charged full price for the replacement. Amazon will recover their 'losses' elsewhere.

No worries, had already come to that conclusion anyway ;)

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