A couple of months ago i saw a flyer in blockbusters which stated they will price match games from any other local store.
To cut a long story short, my local blockbuster refused to match our CEX store on a cash trade, so sent an email to the Advertising Standards Authority.
I've just recieved final communication, for what i find was a good result for spending a couple of moments in sending an email.
If you ever get refused a price match, or something similar send the ASA an email... don't let them get away with it.
Here's the final email i've recieved -
We have received a response from Blockbuster and I believe they have also been in contact with you to offer £XXX in vouchers as a gesture of goodwill. They have confirmed that the employee at the XXXXXXXX branch did not act in line with standard operating procedures and they should have matched the CEX price. Blockbuster will be sending a communication to all its branches to ensure that the importance of the price promise obligation is understood by all employees. On the basis that this appears to have been a customer service problem rather than a problem with the advertising, and you have received compensation, we will be closing the file without referring it to the ASA Council. Basic information including the advertisers' name and where the ad appeared will be published on our website, http://www.asa.org.uk,
on 21st May.
Thank you for taking the time and trouble to raise the matter with us. If you would like more information about what we do and the ads we have found in breach of the Code, please have a look on our website.
Advertising Standards Authority