My girlfriend is moving in with me so I am clearing my house of items we don't need. I am using eBay to do so. I sold an expensive weights bench & set of weights, no problem. I've sold an Kenwood Food Processor and received great feedback. Lights have gone without a problem.
I sold my Wii on ebay. A friend modified it so it could play backup games, a feature I never used. I even forgot it was on. However upon receipt the buyer asked me why the menu screen was different to his sister's (the mod section) and told me that he wasn't happy with it as it might stop working! End result he asked for a £10 discount. I couldn't be bothered so I gave it to him.
Last week I sold a Barbecue I have never used (it's been sat in my garage for 6 years gathering dust). It went for £5, it was brand-new and cost me £25 (originally £35). When the girl got it home she noticed a few screws were missing. And asked for a refund. I said I'd give her a 50p reduction so that she can buy some new screws. Now it is being checked out as to whether it can be repaired!
I sold my girlfriend's printer last week too for £30 (a Lexmark one that cost over £100). Initially the woman who bought it complained it was noisy and wouldn't feed the paper properly. My partner said it was noisy when she had it and was very temperamental about how the paper was fed into it but it worked. I explained this to her. Anyway, yesterday the woman comes back again and complains it didn't look like the stock photograph I used because it was missing the plastic feed piece from the back. She made reference to my 100% feedback (on over 400 transactions) and how she wouldn't like to spoil it. too!
My girlfriend took the plastic off because it was causing the problem with the paper feeding into the printer. Once it was off it worked fine. Now because it hasn't got the paper feed part she is asking not only for a refund, but to cover the costs of sending it back to me (after I've incurred £7 sending it to her)!
Everytime I've had to send something back on ebay I've had to pay the return postage costs (I even had it this week with returning Season Three of Dexter).
It seems some people expect something for nothing.