Bluescreen Computer Issues - What do I do?! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Bluescreen Computer Issues - What do I do?!

£0.00 @
Hey, My laptop (Dell Inspiron 6400 FYI) keeps bluescreening - and immediately rebooting. The bluescreen is on for about a second with all the error text, and then a reboot kicks straight back in. … Read More
highguyuk Avatar
9y, 2m agoPosted 9 years, 2 months ago
Hey,

My laptop (Dell Inspiron 6400 FYI) keeps bluescreening - and immediately rebooting. The bluescreen is on for about a second with all the error text, and then a reboot kicks straight back in.

How do I find out the cause? I've tried to do a system restore, but all I get it:
"An unspecified error" which apparently caused the system restore not to work properly. Yet, I believe the settings have been reset as all my virus and MS defender all ask for the same updates again as before.

Bit stuck really ...
highguyuk Avatar
9y, 2m agoPosted 9 years, 2 months ago
Options

All Comments

(72) Jump to unreadPost a comment
Comments/page:
Page:
banned 1 Like #1
Check the event log to see what caused the problem. (google is your friend)
#3
Running Vista Premium - where's the event log?
#5
Hmmm. Well, I'm looking but now a bit lost...
1 Like #6
Does it happen after you have been doing something tasking? Does it feel particularly hot around the fan-vent?
1 Like #7
possible reasons:

CPU too Hot

Bad RAM memory
#8
Computer not at all running hot. Laptop has been doing some tasking tasks ... but ... not always when it crashs.

Event log info says that the previous shutdown was unexpected. 6008 Event ID code. And then, lots more numbers on the details page...
#9
Computer is only approx 1.month old ...
#10
Yep, they are the obvious suspects and the first things to rule out, laptops fans/heatsinks are very small and clog up quite easily with dust causing them to fail...

Edit - perhaps not clogged with dust then lol :)
Could still be a poorly seated heatsink. If its Vista it should have an inbuilt memory check system - I think you can get it by press F8 on boot-up. Worth trying next..
#11
Anything is possible, I'm not an expect. But the lappy isn't that old so it would be disappointing if something were to fail within that short amount of time. It doesn't feel hot now, or when it errors out.

(I'll sort you lot out some rep for being helpful when I get time...)
#12
Sorry memory check isn't on the F8 menu but it is on the Vista DVD I think - if you insert that (make sure boot from CD is selected) on of the options should be memory check I think (unless its a special Dell system restore DVD or something, basing this on the proper Vista DVDs). Failing that you could download memtest86 and burn that to CD to check...

Direct link to ISO file: http://www.memtest.org/download/2.01/memtest86+-2.01.iso.zip
#13
So, what am I checking for on the inbuilt memory check system. Will it tell me - "Oi highguyuk, I'm poorly and if you do X I'll be all nicely fixed?" lol
#14
How big is that file, running off 3 modem here. That might have to wait till later...

EDIT: Tiny. 49KB. Already downloaded :)
#15
Basically it will either 100% pass or fail, in which case your memory is probably bad.

Edit - file is absolutely tiny (50k), no sweat even to a 14.4K modem!!! Worth trying the Vista one first though if you already have it, saves burning a CD...
#16
Burning a CD not a problem...plenty of them around here. Whereas no idea where the Vista DVD is or even if I have one!

How do I do a boot from DVD then so it works out? Presume I need to have the files unzipped on the CD?
#17
You need to actually burn the .ISO file as an image to the CD (and ISO is a disc image - an exact replica of the data to appear on the disc, you can't just drag the file on and click burn)

Do you have Nero? If so there is the burn image option within Nero BR, most other software also has an option somewhere. Failing that there is freeware software that will let you do it...


Then, once its done, you'll need to enter your bios setup - done by pressing a key on computer startup (don't have a Dell so someone else can advise what you press?). In one of the menus on there you will find some form of boot list (the order in which the computer checks the drives to find a boot image) - you need to make sure CD/DVD is higher in the list than the HDD. You'll probably want to set it back to HDD first when you have finished so it doesn't check the CD drive each time you boot..
#18
I have Roxio? lol. Bit of a newb at this! Your all being really helpful btw...thankyou v.much.
#19
Sure there will be an option to 'Burn Image' or something similar somewhere in Roxio but don't have it myself...
#20
Yup. Burning Image. So, how do I get it to boot up from this?
#21
See last para a couple of posts above, you probably missed it as I edited it into the post :)
#22
Right, read your editted post...(we're bumping our post counts here aren't we! lol).

I'm off to cause havoc for a bit, I'll be bk (hopefully!).
#23
Don't know if to be happy or sad - but no memory errors.
#24
Nope thats a good thing - you have ruled out memory problems pretty much :) And you now know how to burn images...

Just got to solve the problem of it crashing now... - have you installed any software/done anything a little dodgy which might have let you get a virus??
Also has it crashed since you first got it or is this a recent thing?
#25
Not crashed since I got it.

I installed some software the other day, and then tried to make the trial 99.9% legal. This didn't work. The software is now uninstalled (having done a System Restore), and I have virus scanned and removed 1 virus.
1 Like #26
boot(turn on) computer slowly tapping f8 key, this should bring up menu incl safe mode only
select safe mode and use for a little while see if reboot occurs there, on a machine a month old odds against hardware failure are 100:1 at best,
probably caused by virus or spyware(more likely)
if ok in safe mode you need to find some way of getting a spyware sweep
freebie is available at [url]www.spybot.info[/url] and its not too big but activating internet explorer might set it off, should be able to do it from safe mode with networking
#27
how much time it took to do the memory scan?

i am sure there will be an option of doing a thorough scan .
Bad memory is nothing new, as i have seen it so many times even with boxed computers. do you have any idea which graphic card you using? If memory is not shared it can be that as well
#28
Scan took approx 25 minutes. Memory card is Intel integrated.
#29
trying to make legal oh dear you got the problem there!!!
#30
surely not memory
#31
Its definately spyware and virus. If your system restore is enabled, the Vista will try to restore the deleted file again and again.
#32
maddogb
odds against hardware failure are 100:1 at best,

I'd love to know what you base that on, it goes against most of what I was taught about reliability engineering and failure rates. Failure rates on new items are quite high due to inadequate testing, then the rate drops sharply before rising again as the product enters the end of its lifecycle, but I'm sure the early failure rates on laptops are significantly worse than 1%
_________________________________

Given the laptop isn't very old you might be best off just reinstalling windows and going back to how it was when you first got it, it might be a quicker approach overall....
#33
Just gone back to my virus scanner. No infections, but a change to ntoskrnl.exe. Quick google suggests this just could be to do with Windows Update though.
#34
Right ... my work has finished so logging off. Will probably try and get some form of spyware scanner too and run that and see how the lappy runs tomorrow.

And when it bluescreens, I'll bump the thread again. lol. Thanks a million for anyone who has taken the time to reply and help, especially jah128.
#35
jah128
I'd love to know what you base that on, it goes against most of what I was taught about reliability engineering and failure rates. Failure rates on new items are quite high due to inadequate testing, then the rate drops sharply before rising again as the product enters the end of its lifecycle, but I'm sure the early failure rates on laptops are significantly worse than 1%
_________________________________

Given the laptop isn't very old you might be best off just reinstalling windows and going back to how it was when you first got it, it might be a quicker approach overall....


not sure how my statement conflicts with yoursas mine is about percentage and yours is about ratio's
From experience most faults reported are not hardware failures, as a field engineer sites i visit having reported problems and gone thru 2 or 3 lines of support i still find hw failure to be very low
Modern manufacturing is very good and with microelectronics you tend to find the early failures within hours not weeks.
i'd be surprised even with the minimum of testing that goes on these days that any company could survive very long with failure rates higher than 1 or 2 % given the competative nature of the industry and the low operating margins with the exception, whilst testing is not cheap support and returns are much more damaging issues
#36
Laptop been fine all morning, been putting it under quite a bit of stress copying DVD's etc.

Away from my desk this afternoon, come back to it and it's recovered from an expected shutdown (bluescreen) whilst it's been sat doing nothing!!! Grrr.
#37
maddogb
not sure how my statement conflicts with yoursas mine is about percentage and yours is about ratio's
From experience most faults reported are not hardware failures, as a field engineer sites i visit having reported problems and gone thru 2 or 3 lines of support i still find hw failure to be very low
Modern manufacturing is very good and with microelectronics you tend to find the early failures within hours not weeks.
i'd be surprised even with the minimum of testing that goes on these days that any company could survive very long with failure rates higher than 1 or 2 % given the competative nature of the industry and the low operating margins with the exception, whilst testing is not cheap support and returns are much more damaging issues


Lol, guess we'll have to agree to disagree as the figures are rarely published and I don't want to take this too far off topic but I bet the failure rates are somewhat over 1% - and hardware failure in most cases is not microelectronics failure but usually related to poor heatsink and thermal interface design (think Xbox 360 - over 30% 12-month failure rate :whistling:) - such failures often will not make themselves evident when doing initial testing (poorly fitted coolers can move in transit etc...).

Anyhow back on topic - highguy - it really might be worth considering a full reinstall, it should correct any software based issues...
#38
highguyuk
Laptop been fine all morning, been putting it under quite a bit of stress copying DVD's etc.

Away from my desk this afternoon, come back to it and it's recovered from an expected shutdown (bluescreen) whilst it's been sat doing nothing!!! Grrr.


What are the errors reported in your event logs?
#39
stora;1650777
What are the errors reported in your event logs?

Lappy is at work ... locked up for the weekend. So, will update the thread tomorrow :):oops:
#40
Grrr. Just Bluescreen again. 3 events.

10:45:18 - Audit events have been dropped by the transport. The real time backup file was corrupt due to improper shutdown.
10:45:17 - The previous system shutdown at 10:43:32 on 03/03/2008 was unexpected

10:45:30 - Error - Unable to gain access to user store

So...what's up docs?

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!