On Monday afternoon I booked via ebookers a 2 week hotel stay in dubai for me and my family for Easter 2011.
I was quoted £334 for 13 nights, I paid by credit card and promptly received an email stating 'your reservation is confirmed. It also said for this particular booking the cancelation fee was 100%
Now, 2 days later they have called me to say they wanted to cancel the booking, due to rate loading error on monday i had been quoted a much lower rate then they intended. The lady referred to clause 3h in their terms and conditions which states if they make a mistake they can cancel within a week of the booking.
I refused to accept the cancelation and stated i had booked flights via another website due to the hotel stay being confirmed, i had also arranged time off work which could not be changed. Because i refused to accept the cancellation it has been arranged for a customer relations manager to call me in the next 48 hours.
I have just ran a fresh search to see what the price comes up for the same booking, i am astounded, it totals £6,508.45
Posting to see if anyone has had any experiance in dealing with ebookers or for suggestions on what i should say when they call me back. Should i just give in due to what it says in the terms and conditions or or is it worth fighting because they sent an email saying the booking was confirmed.