Having ordered a x-trainer on boots website just after xmas, they delivered a £20 exercise bike instead. I called them up and they apologised, said they would collect the item and deliver a new one (via different couriers) yesterday. I had the old one collected, and about 3pm called them to confirm that they were wtill delivering the new one. They confirmed it was on the back of a lorry and that it will be delivered by 6pm.
Guess what, 6pm came and no delivery. Called customer services to be told that there wasnt the order for a new one!
Today we have now been told that they are out of stock.
The question is that the price was about £75 cheaper through boots than elsewhere. Can i hold Boots to pay the extra £75 to supply the goods? Especially as they have charged our card! Is this a contract?