I bought a Hannspree TV from ebuyer during the sales and found it to be a faulty one. ebuyer finally collected 3 weeks later promising to either replace or repair the TV.
Now, a month later they have advised me that there is no more stock available. I am currently arguing with them the following;-
When I reported the item faulty I was given 2 options by the CS Advisor 1. to send the item back to them where they would repair/ replace and 2. I can arrange a repair with Hannspree as it was under 2 years warranty with them.
The reason I chose to have it collected by ebuyer was simply that they had more experience with Hannspree and would therefor make better arrangements with them. (ebuyer sell alot of Hannspree items regularly)
Now I am getting the cold shoulder and have missed out on most christmas/ january sales not to mention the christmas TV I have missed out on!
What can I do?
I have already asked for them to send me my TV back so I can arrange a repair with Hannspree but they are saying that they are sent to the supplier as soon as they are found unrepairable.
I am absolutely fuming and need the help of you guys to help me put things straight.