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Bought a new car but not as advertised...

bazzaric Avatar
8y, 8m agoPosted 8 years, 8 months ago
Evening all,

Had a bit of an impulse buy on a car today! Bought a Seat Leon (04 plate). I had seen it advertised on the Arnold Clark website, but only briefly. I decided to nip in past the garage on my way home, to see what they were offering on this and other cars. Anyway, he showed me a picture of the car (from the website), and basically I bought it after lengthy negotiations! Anyway, the problem is this. I have just come home and went to show someone the pictures on the website. I've just realised the price he said the car was (£5988) is advertised on the website is £5488!! I negotiated in the showroom, and along with extras ended up around £5800. So what should I do?? I'm absolutely hopeless with cars and knowing what is a good deal, etc. But, I have looked on Auto trader, etc and they all seem to be around this price. I've paid a £200 deposit, and signed the finance documents....

So am I right to give them what for tomorrow? Armed with screenshots, etc? The car is advertised at this price online, but is based at a different Garage to my local. Could they claim that's the 'Aberdeen price'??
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bazzaric Avatar
8y, 8m agoPosted 8 years, 8 months ago
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1 Like #1
That's bang out of order - I know what those Arnold Clark types are like and they will claim they can't move much on the price at all. Its worth a shot to confront them and ask to speak to a manager if they give you trouble. Was there a sticker on the window?
1 Like #2
I would go in there and calmly explain the situation, hopefully they will feel embarrassed and just agree to knock off the difference, not sure on your rights though, sorry.

A similar thing happened to us when we lived in Spain though, bought a 2nd hand car from a dealer from a paper and saw it advertised in the next issue for a few hundred Euros less than we paid, never got anything back but then again they were cowboy dealers.
#3
By law you have 24 hours I think or might be 7 days to cancell the contract. Take it back!
#4
Here is a link to the online advert. Basically he went away to look for a car and came back with the pictures of this one, with his handwriting underneath saying it's £5988....
#5
I don't get the car for another 14 days, as it's to be taken to Aberdeen and 'serviced'
1 Like #6
Go in to them tomorrow, show them the price difference proof, then tell them that thousands of people on hukd's are waiting to see what they are going to do about it. Let us all know how you get on. :whistling:
#7
Yeah, is there not some sort of cooling off period with cars like other items?
1 Like #8
Get your money back if they can do this now just think what will happen if it breaks down the next day get your money back asap. Better cars old there for £5800 than a seat leon.
1 Like #9
did you px, if so then they could say the web price was the cash price. if not then they could say it was a mistake just like many mis-prices on the net and get away with it.

I signed for a car once and told them a few days later it was not big enough so they just cancelled it. tell them you dont have as much money as you thought.


Disclaimer
Arnold Clark Automobiles Limited makes every effort to ensure that the information contained in this website is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error of the contents of this site. Access and use of this site is entirely at your own risk.


This website is in continuous development and we reserve the right to permanently or temporarily alter content without notice. All information is subject to change without notice.

All vehicle specifications are subject to change at any time. Whilst every effort is made to ensure accuracy, please contact your local dealer for full specification information.

This website displays images of cars, interiors, parts and accessories. Unless otherwise stated, all models shown are for illustrative purposes only.

Discount vouchers are subject to availability at participating branches.

OFFERS ARE SUBJECT TO STATUS, TERMS AND CONDITIONS. MODELS SHOWN FOR ILLUSTRATIVE PURPOSES ONLY. FOR FINANCE A GUARANTOR MAY BE REQUIRED.
#10
ukbill69
By law you have 24 hours I think or might be 7 days to cancell the contract. Take it back!


A common misconception. She went to them and bought, not them to her and sold.

My suggestion is to go back in tomorrow, armed with the evidence off the internet and tell him that you want him to at least match the price or you are cancelling the order. Make sure he thinks that you will be leaving the showroom and going straight off to buy another car at another dealer.
#11
Ignore Waterloo. Seat Leons are the best car ever! Which version did you go for?

Check out www.seatcupra.net for lots of information. They will be able to help you with pricing up the car, and if you did get a good deal or not. Not just for Cupra owners.

EDIT: Youve linked to an Ibiza - not a Leon. Do you even know what you've bought? Ouch...
#12
Money Spinning
Yeah, is there not some sort of cooling off period with cars like other items?


I thought the same. I'm sure you'd have the cooling off period with the finance agreement anyhow.

Not sure how you would stand with the deposit though.

Then again, if it is advertised at a lower price then that should have been the price you paid.
I'm sure you would have a case but i'd recommend citizens advice or trading standards before you go so you know exactly what your rights are when they try to worm themselves out of it.

Good luck
#13
kyalion
A common misconception. She went to them and bought, not them to her and sold.


Do you think i'm a girl because of the no clue about cars? or the type of car I bought?!

kyalion
My suggestion is to go back in tomorrow, armed with the evidence off the internet and tell him that you want him to at least match the price or you are cancelling the order. Make sure he thinks that you will be leaving the showroom and going straight off to buy another car at another dealer.


I'm going to phone up tomorrow and speak to the manager. Yes, I did trade in my car so I suppose it will be a get out for them. The only reason I went with them was the good finance, so possibly just have to try and get another few hundred off.
#14
highguyuk;1817157

EDIT: Youve linked to an Ibiza - not a Leon. Do you even know what you've bought? Ouch...


Very observant..this isn't a "blonde moment" is it :roll:
1 Like #15
If you have signed the finance documents at the dealership, you have no right to cancel unless the goods sold are not fit for purpose or somehting along those lines. You might find these links useful:

http://www.adviceguide.org.uk/index/life/debt/credit.htm

http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_second_hand_vehicles.htm

You might be best to give you're local CAB a ring in the mornign before speaking to the dealership just in case they try to fob you off.

Good luck :thumbsup: let us know how you get on.
#16
highguyuk
Ignore Waterloo. Seat Leons are the best car ever! Which version did you go for?

Check out www.seatcupra.net for lots of information. They will be able to help you with pricing up the car, and if you did get a good deal or not. Not just for Cupra owners.

EDIT: Youve linked to an Ibiza - not a Leon. Do you even know what you've bought? Ouch...


Hehe, yeah, I knew it was an Ibiza, but was just looking at a LEON as I wrote!!:oops:
1 Like #17
make sure you print the advert, save it on your computer for a backup. you never know if you have to take them to court or trading standards.
1 Like #18
*cough* Should have bought a Leon *cough*

However, the website will still help you with your smaller Leon type car. lol.
#19
highguyuk
*cough* Should have bought a Leon *cough*

However, the website will still help you with your smaller Leon type car. lol.


I thought the Ibiza was just the single man's Leon :-D
#20
Thanks all, everyone away to be repped accordingly!

EDIT: Some people I cannot rep for another 24 hours. Promise I will get it to you!

I have a few print outs, and will be phoning tomorrow
#21
bazzaric;1817221
I thought the Ibiza was just the single man's Leon :-D

I dont think so...lol. (I'm single! Does that mean I have to give me Leon up?) I looked at the Ibizas, and they are cheaper. But, when I look at them I just think it looks like a Leon that has been squeezed at the sides. :-D
#22
One addition to all that has been said... if you phoned up and bought over the phone from a web site ad, you have 7 days cooling off time. I don't know of any reason why cars should not be part of this.

_____________________
Be good, Dio http://emoticons4u.com/angels/teu26.gif
#23
This exact same thing happened to my husband, when he went back to confront them they said it was a "misprice and should never have been advertised at that price" and apparently "they paid more for it than that so we wont make a profit if we sell it to you for that price" . He told them after a couple of hours arguing to stick it. Arnold Clark do this as a matter of course. We have bought 2 cars from them in the past and both cars have had the timing belt snap well before it was due to be replaced.....CLOCKED???....you decide. We will never buy another car from them again. Here is a link to another disgruntled arnold clark customer.http://www.grumbletext.co.uk/vt.php?t=1455&subj=complaints+arnold+clark+complaint .......ps you have a fourteen day cooling off period whereby you can go back and tell them what you want and if they give you the usual line of **** you can tell them to stick it.
banned#24
hope you get it sorted, youve not had much luck with recent purchases have you.
banned#25
wow, so much wrong advice in one thread :(

There is no legal cooling off period, don't know where people are getting the 24 hours, 7 days and 14 days from! Would be nice if they provided a link or something to back up what they say so, if nothing else, you have something to show the garage if they argue!

In the interests of customer service they may let you cancel (or the group may have a policy to allow you to cancel within x number of days), especially armed with the price print out, but just because it's advertised for that price doesn't mean they have to sell you it.

I know its not what you want to hear, but better to know in advance then go storming in saying some anonymous person on the internet told me you HAVE to let me cancel :)
#26
Also when your car goes in for a Service & MOT and it PASSES you get a certificate saying it's passed which is all good and well. :thumbsup:

BUT did you know that the Servicing/MOT engineer also puts recommendations about additional work or faults that he's spotted but has no need to tell you about as the car passed which he ONLY adds onto your ONLINE MOT details !!

My car passed it's MOT last month and i got a pass certificate but never saw the engineer that did it. When i checked online a few weeks later he had added to the servicing info that it will need new brake lines for it's next MOT which i was never told.

Put the Car Reg details and MOT or V5 Doc details in this website here and see your MOT in detail (you can also request previous MOT Cert details too) :

http://www.motinfo.gov.uk/internet/jsp/ECSID-Internet-Status-Request.jsp

Also you can see your car Tax Details, Emissions, etc by putting in your Make & Reg details here :

http://www.vehiclelicence.gov.uk/EvlPortalApp/?origin=vnav_bar.jsp&pageid=Vehicle+Enquiry
#27
Hi Bazzaric . Quite simply, it all depends what you signed.
A call to the Citizens Advice Bureau may help before you go to the garage.

Good luck . But if you do end up with the Seat, enjoy it and forget this.
#28
Thanks again everyone for the words of wisdom. I am going to speak to CAB when they open this morning, and see where I stand. I still have the car at a reduced price from advertised, so I suppose I don't really have much hope of getting the £500 difference back also. The problem is I really like the car, and as PaulPoole rightly said, I'm just going to have to enjoy it and forget if I don't get anything back.

I will Rep all above asap, and thanks again!
#29
He he, what you like young 'un :)
I did read this thread and did smile when i saw the Leon, then looked at the pic and saw Ibiza :)
Hope all works out well mind, and you get some good news but either way enjoy the car, whichever it is
#30
boydent999
He he, what you like young 'un :)
I did read this thread and did smile when i saw the Leon, then looked at the pic and saw Ibiza :)
Hope all works out well mind, and you get some good news but either way enjoy the car, whichever it is


:-D (I thought I was older than you though old 'un) :thumbsup:
#31
bazzaric;1818528
:-D (I thought I was older than you though old 'un) :thumbsup:
Lol, i dunno, but i always call folks young 'un :), mind, beats calling you a girl :p
#32
CAB only offer limited advice on consumer and contract issues - most likely will refer you to consumer direct or such.
You need to look at Misrepresentation - a statement made (ie the webpage) that induces you to enter into the contract. Then decide if it is an actionable misrep, and if so how you wish to proceed. That is your only legal remedy - which may or may not result in getting your £500 back.
Check your documentation carefully - often you'll get a policy based return period which you can use as others have mentioned.
#33
Of course they do use a lovely disclaimed on their website
Arnold Clark Automobiles Limited makes every effort to ensure that the information contained in this website is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error of the contents of this site. Access and use of this site is entirely at your own risk.


Also complaints procedure

1. Should you have a problem with any aspect of our service or product, or simply wish further assistance, please register this concern with the individual you dealt with, i.e. Sales Executive or Service Receptionist. The staff member will be happy to assist you with any concern, or consult a colleague for advice to help you further.


2. Generally 9 out of 10 problems will be resolved at stage 1. However, if you need to take an issue further, or if your problem cannot wait 24 hours, every department is managed by a more senior member of staff, for example, the Sales Manager or Service Manager who will be more than happy to assist.
3. In some cases the Supervisor / Manager may not be able to resolve the problem alone. If this is the case, please ask for the General Manager who is in overall charge of all departments in the branch. In a case where a manufacturer is involved, the General Manager can where necessary deal with his Franchise Manager on your behalf.
4. A problem that cannot be resolved by following the above steps will then be dealt with by the Customer Service team. To contact Customer Services please use the Contact Us form, alternatively you can telephone Customer Services on 0844 815 2129.*

Or if you prefer writing to our head office;
Customer Services
Arnold Clark Automobiles Ltd
134 Nithsdale Drive
Glasgow G41 2PP
#34
From what you have written, you have bought a car you have just seen in a photograph?
#35
pghstochaj
From what you have written, you have bought a car you have just seen in a photograph?


It was a nice photograph!

Thanks for the info Sean, as always. I will be speaking to te Salesman today :thumbsup:
#36
But you haven't driven the car nor seen the condition of it? Oh dear me! Good luck but personally buying a car on the strength of a little photograph seems crazy to me...this is far more scary than a discussion about the price.
#37
Arnold Clark is probably THE worst place to buy a used car from

http://www.arnoldclark.multiservers.com/


What Ibiza did you purchase ?

I'd have murder with them, just cancel the deal & get your deposit back. A phone call to the CAB would also be beneficial to see where you stand.

If your looking for a SEAT (fantastic cars, the comment on here regarding getting much better car for the cash was obviously posted by someone who has no idea of the car itself).

SEAT are part of the VAG range which also include Audi, VW & Skoda. I have a Leon FR TDI myself, which is basically made up of parts from the above manufacturers (VW Golf Engine, VW Gold Chassis, Audi brakes, Audi A3 Dash etc) - 200bhp from a diesel with a load of torque is fantastic, and it still returns over 50mpg.

Give me a shout if you go looking elsewhere, as mentioned earlier, a fantastic resource site is http://www.seatcupra.net/forums/ - but also take a look at http://www.pistonheads.com/sales/index.asp?c=47 for some other vehicles for sale.
#38
bazzaric;1818618
It was a nice photograph!

Thanks for the info Sean, as always. I will be speaking to te Salesman today :thumbsup:



Tell me your kidding ?

I bought mine without even looking or test driving it, but that was brand new ! Buying a 2nd hand car from a photo is plain silly !!

I'd also get a HPI report on any 2nd hand car. Last month, I took the misses car shopping, out of the 3 she liked, ALL 3 were insurance writeoffs (2 x CatD & 1 x CatC) - none of which were declared, even when asked !

£15 a pop, but well worth it
#39
I have paid a £200 deposit, and if the car is not as described or there is a problem with it when I do see it, then I get a refund and walk away. I have read the T&Cs and I can walk away now and lose £200...after reading some of the linked sites maybe I should! The price does seem fair for the car, if it is all as described though
#40
As described? Where and when? No sign of any details of such on the Arnold Clark website so if it comes in and is tatty what happens then? Bit of a chance to make with £200 since it seems you have very little to go in terms of what it was actually described as.

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