Bought phone from eBay but IMEI of phone and box not same! - HotUKDeals
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Bought phone from eBay but IMEI of phone and box not same!

The End Avatar
5y, 8m agoPosted 5 years, 8 months ago
hi I've bought a Nokia E72 from eBay which was supposed to be 'new' but the IMEI of the phone is not the same as the one on the box. The seller said they got it from their network provider directly. The original screen protector that you peel off is still on it and there are no scratches or marks. Funny thing is that it's unlocked which was a surprise too.

Anyone know why the IMEI is different from the box? I'm guessing either it's some used one or a replacement.

Oh and the seller has good feedback.
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The End Avatar
5y, 8m agoPosted 5 years, 8 months ago
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#1
You were warned!

[ http://www.hotukdeals.com/misc/how-pay-for-purchases-safely-using-bank-transfer-cheques/908016?p=10945445 ]

However, this may just be a replacement handset from the network provider & the seller's original product packaging from a handset that was exchanged for a new handset (that has now been sold to you).

BFN,

fp.
#2
fanpages
You were warned!

[ http://www.hotukdeals.com/misc/how-pay-for-purchases-safely-using-bank-transfer-cheques/908016?p=10945445 ]

However, this may just be a replacement handset from the network provider & the seller's original product packaging from a handset that was exchanged for a new handset (that has now been sold to you).

BFN,

fp.


lol yes i was but this was a Paypal purchase officially through eBay. Plus the seller had really good feedback. I'm just gonna have to contact them maybe I'll get a refund, Can I get a refund of the postage costs too if I have to send it back to them?
banned#3
maybe send this in a message to the seller?

"can you tell me why the IMEI number on the phone is different to the one on the box"

no one here is going to know for sure, only person who knows is the person you bought it off

if the phone works and it doesn't get blocked i don't see what the problem is though
#4
Luke
maybe send this in a message to the seller?

"can you tell me why the IMEI number on the phone is different to the one on the box"

no one here is going to know for sure, only person who knows is the person you bought it off

if the phone works and it doesn't get blocked i don't see what the problem is though


Yes I was going to message the seller but wanted a better insight on this issue first. The phone might be blocked in months so even if it works now that means nothing I guess. Seems like I'll have to ask for a full refund, it's the first time I've had a problem on eBay...

Oh and the fact that the phone is unlocked even though it's direct from network seems very strange.

Edited By: The End on Apr 06, 2011 12:41
#5
O2 contract phones tend to be unlocked, if that helps.

But the IMEI on the phone and box should always match (unless the phone's been swapped for some reason by the network?).
#6
personally i would return it- open a paypal claim asap

far too risky, happened to me few months later the handset was blocked £450 down the drain and was too late to open a paypal claim.

what normally happens is that sellers source the handsets refurbish them with new covers and then buy empty boxes and sell them as a package

end result seller makes £££s buyer risks losing out

moral of story avoid buying mobiles especially, on ebay

so request a refund, if u get any hassle give me a shout

good luck
#7
I wouldnt accept that either. If there going to scam you they will do it when its far too late for you to do anything. It makes no difference what they tell you the reason is, its dodgy and you know it is or you wouldnt be asking on here.

Send it back asap.
#8
Thanks guys I guess I got stung. I'm gonna contact the seller first though to say I want refund but if they don't reply by tomorrow I'm gonna open the dispute even though I've no idea how!

Two things I need help on:

1. Do I have to pay for the postage to send the phone back?

2. Can anyone give me a step by step on the paypal dispute thing. thanks again.

Edited By: The End on Apr 06, 2011 13:59
banned#9
The End
Luke
maybe send this in a message to the seller?

"can you tell me why the IMEI number on the phone is different to the one on the box"

no one here is going to know for sure, only person who knows is the person you bought it off

if the phone works and it doesn't get blocked i don't see what the problem is though


Yes I was going to message the seller but wanted a better insight on this issue first. The phone might be blocked in months so even if it works now that means nothing I guess. Seems like I'll have to ask for a full refund, it's the first time I've had a problem on eBay...

Oh and the fact that the phone is unlocked even though it's direct from network seems very strange.


Not sure what the problem is either, you were obviously happy to take the risk of buying it after being told of the pitfalls. You have a brand new phone that works, what are you going to put in the dispute as the reason for disputing it?

Is the seller a business seller? Got a link to the auction? If they are (even i they aren't registered as one on ebay) then you can return under the DSR's

Oh and whatever you do,don't take advice from sedd33 as he/she always gives completely wrong advice that will cost you money, have a look through their previous posts before you do anything they say.
banned#10
The End


1. Do I have to pay for the postage to send the phone back?

2. Can anyone give me a step by step on the paypal dispute thing. thanks again.


1. yes unless they are a business and don't tell you before purchase
2. no idea, the phone isn't faulty and you got it so not sure what you can do.

Phones do come unlocked from some networks too
#11
The fact that the IMEI don't match mean the phone is not 'new' as the seller advertised it to be. Hence I should have a strong case in the Paypal dispute. So it's one of 4 things:

1. A different used phone made to look like a new phone

2. A replacement from the network

3. Scam

4. Genuine mistake from the network.
#12
Networks often exchange phones, Last year I had to exchange a faulty Nokia, Vodafone sent a phone in a bag and I had to return just the phone. I kept the box, battery and all accessories only the phones were exchanged so I would be in the same situation with a box and phone that IMEI numbers don't match.
I wouldn't be too dramatic but your first course of action is to contact the seller and ask why, then decide. However if the phone is as described you may not get much help from E-Bay or Paypal.
banned#13
The End
The fact that the IMEI don't match mean the phone is not 'new' as the seller advertised it to be. Hence I should have a strong case in the Paypal dispute. So it's one of 4 things:

1. A different used phone made to look like a new phone

2. A replacement from the network

3. Scam

4. Genuine mistake from the network.

that doesn't mean it's not new, was it advertised as new and sealed(BNIB) or just new?
#14
The End
The fact that the IMEI don't match mean the phone is not 'new' as the seller advertised it to be. Hence I should have a strong case in the Paypal dispute. So it's one of 4 things:

1. A different used phone made to look like a new phone

2. A replacement from the network

3. Scam

4. Genuine mistake from the network.

chances are it'll be "2. A replacement from the network"

had a few faults with phones previously and they just replace the handset not the box etc. and o2 dont lock the handsets although you should still see O2 splash screen when switching on
#15
Luke
The End
The fact that the IMEI don't match mean the phone is not 'new' as the seller advertised it to be. Hence I should have a strong case in the Paypal dispute. So it's one of 4 things:

1. A different used phone made to look like a new phone

2. A replacement from the network

3. Scam

4. Genuine mistake from the network.

that doesn't mean it's not new, was it advertised as new and sealed(BNIB) or just new?


As far as I know, a replacement phone cannot be described 'New'. I do get a vodafone splash screen on start-up.

Edited By: The End on Apr 06, 2011 14:19
#16
It does sound like a replacement phone. Your seller does not have to refund (postage) you,but tell them it's only fair to refund you as you have done nothing wrong & you will leave feedback after the sale has been sorted.
Also use paypal as I understand ebay want you to wait 10 days.

I also agree with above & avoid Sedd33 as he's got a habit of given false advice.

Edited By: WheresMeNuts on Apr 06, 2011 14:28
#17
So the seller doesn't have to refund me even though they said it was 'New' but it's actually a replacement?

Edited By: The End on Apr 06, 2011 14:29
#18
If the original phone had a fault with in 28 days they will have been sent a new replacement. So it would be a new phone. They don't send out new boxes, just the handset... IF that's what happened?

Has the seller said how long they've had it?
banned#19
The End
So the seller doesn't have to refund me even though they said it was 'New' but it's actually a replacement?

it's probably a new phone that they have sent him as a replacement, that's why he's sold it as new because it is a new phone

if it was a refurb or his old phone repaired then i would want my money back but if it's as above, i wouldn't be too arsed
#20
Looking at ebay and assuming you have paid around £100+ for it I'd want everything to appear correct for that sort of money. I am not sure I would trust anyone selling a mobile on ebay.
#21
greg_68
Looking at ebay and assuming you have paid around £100+ for it I'd want everything to appear correct for that sort of money. I am not sure I would trust anyone selling a mobile on ebay.

I would agree with Greg. Even if the phone is/was a ‘new’ replacement, is it really worth the risk of possibly the phone being barred a few months down the line?

1. Contact your seller and advise them that you are not happy with the IMEI number not matching the box, regardless of if the phone is new or a replacement and you will be sending it back to them and would appreciate it if they would refund your return postage costs as it is not your fault they gave you an inaccurate description. If the seller comes back and says they won’t refund your postage costs, still send it back to them but mention this in the neg feedback you leave. Also be careful not to threaten them with a neg for not complying with your request as if you left neg feedback, the seller can apply to eBay to remove it on grounds of feedback blackmail.

2. Log into your Paypal account and find the transaction. Click on open an item not as described dispute and fill in the relevant details. You’ll probably get asked to provide evidence of the item being not as described and then Paypal should give you the seller’s address to send the item to. You should send the phone back to the seller by Special Delivery which will cost around £7. Once the seller has received the phone back you should get your original amount paid including any original P&P costs, but not the return postage costs.

Hopefully your seller will value their feedback and give you back the cost of return postage. If they don’t like I said, mention it in feedback but also look on it as a lesson learned. Better to be safe than sorry than to come back here in a couple of months time asking what to do as the phone you purchased off eBay is blocked and is essentially an expensive brick.
banned#22
fluffyundacrakas
greg_68
Looking at ebay and assuming you have paid around £100+ for it I'd want everything to appear correct for that sort of money. I am not sure I would trust anyone selling a mobile on ebay.


I would agree with Greg. Even if the phone is/was a ‘new’ replacement, is it really worth the risk of possibly the phone being barred a few months down the line?

1. Contact your seller and advise them that you are not happy with the IMEI number not matching the box, regardless of if the phone is new or a replacement and you will be sending it back to them and would appreciate it if they would refund your return postage costs as it is not your fault they gave you an inaccurate description. If the seller comes back and says they won’t refund your postage costs, still send it back to them but mention this in the neg feedback you leave. Also be careful not to threaten them with a neg for not complying with your request as if you left neg feedback, the seller can apply to eBay to remove it on grounds of feedback blackmail.

2. Log into your Paypal account and find the transaction. Click on open an item not as described dispute and fill in the relevant details. You’ll probably get asked to provide evidence of the item being not as described and then Paypal should give you the seller’s address to send the item to. You should send the phone back to the seller by Special Delivery which will cost around £7. Once the seller has received the phone back you should get your original amount paid including any original P&P costs, but not the return postage costs.

Hopefully your seller will value their feedback and give you back the cost of return postage. If they don’t like I said, mention it in feedback but also look on it as a lesson learned. Better to be safe than sorry than to come back here in a couple of months time asking what to do as the phone you purchased off eBay is blocked and is essentially an expensive brick.



Bit confused by people saying if its a replacement phone its not new. If the network have sent out a brand new phone to replace a faulty/lost/stolen one how is it not new?

Why would you leave a neg? If the phone is brand new then it is brand new and just because the buyer changes his mind doesn't mean they should refund and be out of pocket.
What should he put in the paypal dispute? And if the phone is brand new, how can he get evidence it isn't?

OP why haven't you answered if he is a business seller? Or gave the item number? You would probably get better advice if people could see what you have bought
#23
as it's an E72 I'd guess it's just a replacement handset.
having had a contract through work, and all 7 of us had at least 3 handsets each. I actually had 5 replacements before they allowed us to change to something else
#24
The person wasn't a business seller in fact they seem to be a 'she'.

I've contacted them and now waiting for reply. I'll post what happens. My gut feeling is that it was probably a replacement or a genuine mistake. Let's see if I'm right!

Edited By: The End on Apr 06, 2011 19:29
#25
Just thinking about these cons, I'm assuming they have the phone barred and claim on insurance.
Why isn't there a place to say that you have bought it legit and have proof of purchase from seller, then the seller gets his insurance money taken off him.
I know I clearly haven't thought this thru, have I? point out my mistake.
#26
Joey Bloggsy
Just thinking about these cons, I'm assuming they have the phone barred and claim on insurance.
Why isn't there a place to say that you have bought it legit and have proof of purchase from seller, then the seller gets his insurance money taken off him.
I know I clearly haven't thought this thru, have I? point out my mistake.

Your mistake is that the police can't be bothered, sad isn't it...
#27
colinsunderland
fluffyundacrakas
greg_68
Looking at ebay and assuming you have paid around £100+ for it I'd want everything to appear correct for that sort of money. I am not sure I would trust anyone selling a mobile on ebay.

I would agree with Greg. Even if the phone is/was a ‘new’ replacement, is it really worth the risk of possibly the phone being barred a few months down the line?

1. Contact your seller and advise them that you are not happy with the IMEI number not matching the box, regardless of if the phone is new or a replacement and you will be sending it back to them and would appreciate it if they would refund your return postage costs as it is not your fault they gave you an inaccurate description. If the seller comes back and says they won’t refund your postage costs, still send it back to them but mention this in the neg feedback you leave. Also be careful not to threaten them with a neg for not complying with your request as if you left neg feedback, the seller can apply to eBay to remove it on grounds of feedback blackmail.

2. Log into your Paypal account and find the transaction. Click on open an item not as described dispute and fill in the relevant details. You’ll probably get asked to provide evidence of the item being not as described and then Paypal should give you the seller’s address to send the item to. You should send the phone back to the seller by Special Delivery which will cost around £7. Once the seller has received the phone back you should get your original amount paid including any original P&P costs, but not the return postage costs.

Hopefully your seller will value their feedback and give you back the cost of return postage. If they don’t like I said, mention it in feedback but also look on it as a lesson learned. Better to be safe than sorry than to come back here in a couple of months time asking what to do as the phone you purchased off eBay is blocked and is essentially an expensive brick.


Bit confused by people saying if its a replacement phone its not new. If the network have sent out a brand new phone to replace a faulty/lost/stolen one how is it not new?

Why would you leave a neg? If the phone is brand new then it is brand new and just because the buyer changes his mind doesn't mean they should refund and be out of pocket.
What should he put in the paypal dispute? And if the phone is brand new, how can he get evidence it isn't?

OP why haven't you answered if he is a business seller? Or gave the item number? You would probably get better advice if people could see what you have bought



No-one is saying if it was a replacement phone that doesn’t mean it’s not new, just that it’s not worth the risk of if you have any problems down the line especially after paying a lot of money for it. Of course even if the IMEI matched the phone and box, the seller could still pull a scam of not paying their phone bill so the phone would get blocked regardless down the line so it’s a lose-lose situation in all scenarios.

The buyer hasn’t changed their mind, the seller gave an inaccurate description when selling. How was the buyer to know this? If the seller had stated in their listing ‘Brand new phone received as a replacement from the network provider as first one was faulty so the IMEI number won’t match the box’ then if the buyer went ahead and purchased the item, he would have no come back as he is fully aware of what he is buying. By stating ‘Brand new phone boxed’ or words to that effect without so much as a mention that the phone whilst being new is a replacement, is not describing the item correctly, therefore item significantly not as described.

The seller clearly left out that little bit of important information for a reason to get a higher end price as most people would be wary and would not bid, even if the seller was genuine and was not out on a scam. So yes, if the seller refused to refund the money because of THEIR mistake they would fully deserve a neg. Next time perhaps they would think twice about misleading information in their listings.

What should the OP put in the Paypal dispute? Perhaps photographic evidence of the phone’s IMEI and the box’s IMEI not matching would be a start.
#28
Wow I have sold a new phone replacement on eBay with a different box (wasnt a refurb). Nothing suspicious about it. I feel sorry for the seller due to dealing with a buyer like you! Not sure why you want a refund imo!
#29
Quite simply, ebay should extend their dispute policy on mobiles. So if an IMEI number is blocked down the line, the handset can be returned for a full refund. Anything less is unworkable and hence I don't buy phones on ebay
#30
I don't see the problem. If the phone is new and is in full working order then just move on and enjoy. What benefit are you getting sending it back and then searching for a new phone? What are you actually scared of here?

Will probably be a replacement phone in their old box as stated. Even if it was sent in the original box what difference would it make? A phone is a phone, sod the box, a box is a box and a number on the box is just that, a worthless number.

If they are going to pull a scam what does it matter what box it came in? It is the phone the scam is pulled on not the box.

I have a Samsung Wave in front of me right now, phone is brand new, just come back from O2 last week, totally brand new, but it is my old box that I have put it in. I am selling this phone as brand new, never been used, not once, zilch, nada = brand new phone.
#31
MarzBarz
Wow I have sold a new phone replacement on eBay with a different box (wasnt a refurb). Nothing suspicious about it. I feel sorry for the seller due to dealing with a buyer like you! Not sure why you want a refund imo!


Yes and no-one isn’t disputing that that is what the seller has probably done here, but the point is, if you as a seller are doing this, you need to be clear about it and mention it in your listing so that your buyer is fully aware before going ahead and purchasing. What is so difficult about mentioning this key point in a listing? You could mention ‘brand new phone’ in the title and then mention the background of the phone in the listing text stating that whilst the phone itself is brand new, it is not the original one that was provided in the box (for whatever reason).

InfernoGroup
I don't see the problem. If the phone is new and is in full working order then just move on and enjoy. What benefit are you getting sending it back and then searching for a new phone? What are you actually scared of here?

Will probably be a replacement phone in their old box as stated. Even if it was sent in the original box what difference would it make? A phone is a phone, sod the box, a box is a box and a number on the box is just that, a worthless number.

If they are going to pull a scam what does it matter what box it came in? It is the phone the scam is pulled on not the box.

I have a Samsung Wave in front of me right now, phone is brand new, just come back from O2 last week, totally brand new, but it is my old box that I have put it in. I am selling this phone as brand new, never been used, not once, zilch, nada = brand new phone.
The fear is yes the phone is working now, but what about in a few months time if/when the seller pulls an insurance scam and reports the IMEI as lost/stolen, pockets the cash and you are left with an expensive brick?

Yes I know this can even happen if the phone had the same IMEI as the box if the seller didn’t pay their phone bill connected with the phone and their network blocked the phone, but due to the inaccurate description whether intentional or otherwise, it leaves a cloud of doubt surrounding the seller unfortunately and the buyer would be well within their rights to send the phone back.

Unfortunately because eBay is a scammers’ paradise and selling mobiles on there too is synonymous with problems and fraud, it’s not hard to see why buyers are cautious and wary of sellers. Sadly even good feedback nowadays is not indicative of a decent seller.
#32
Its only a box ffs lol, as the guy said above the box is the main point of sale. If seller ones to block they can do so on both occasionss.

Edited By: MarzBarz on Apr 08, 2011 18:51: sdsad
banned#33
fluffyundacrakas

Yes I know this can even happen if the phone had the same IMEI as the box if the seller didn’t pay their phone bill connected with the phone and their network blocked the phone, but due to the inaccurate description whether intentional or otherwise, it leaves a cloud of doubt surrounding the seller unfortunately and the buyer would be well within their rights to send the phone back.


Can you copy and paste the description here? Or thye item number?

Edited By: colinsunderland on Apr 08, 2011 21:30

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