Bought tickets can't go what are my rights - HotUKDeals
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Bought tickets can't go what are my rights

bennype73 Avatar
8y, 9m agoPosted 8 years, 9 months ago
A party of 4 people booked to go to Alton Towers 2 days ago, to go tomorrow (wed 13th) but unfortunately can't go their terms and conditions state tickets are non refundable, but surely they can't accept payment for a good/service that has not been consumed, surely that is some sort of theft, anyone know of anyhting that i can say to them on the phone to get the money back, surely there is some sort of legislation that covers this
bennype73 Avatar
8y, 9m agoPosted 8 years, 9 months ago
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Comments/page:
#1
Seems reasonable to me. You bought the tickets, entering into the agreement of your own volition and under their terms and conditions. Harsh but true.
Same with cheap flights.
#2
if you speak to them today and inform them they may be able to reschedule the tickets for another day, they arent really so bad down there
#3
Travel/holiday insurance?
#4
The only way you'll get your money back is if Alton towers is closed tomorrow.

So unless you want to risk 12 years of your life in prison, You could bomb hoax it, but I highly, extremely wouldnt recommend this for a few bob.

You entered into a binding contract agreeing that the tickets were non-refundable when you paid for them. This clearly states this on the tickets. It's your fault you can't go tomorrow.

There is nothing you will be able to say to get it back as they will have their backs covered with clauses etc in their agreement which is "This ticket is non-refundable"
#5
Perhaps they could sell them to a neighbour although very short notice if tomorrow they for.
#6
you have got two hopes and one of them is Bob.....
#7
on the phone, try to sound very knowing of sales/services - and mention the Sales of Goods Act 1979 and Sale and Supply of Goods Act 1994 - might scare them into giving you refund etc. worked for me at Game
#8
surfer90
on the phone, try to sound very knowing of sales/services - and mention the Sales of Goods Act 1979 and Sale and Supply of Goods Act 1994 - might scare them into giving you refund etc. worked for me at Game


:? you have to buy tickets to get into Game???
#9
haha, no, but still they "sell goods"
banned#10
lol" I made a mistake how do I not accept responsibility for my actions"
#11
The park has a maximum capacity. You have bought the right to occupy 4 places of that capacity for a day. Whether you actually use that reserved capacity is up to you.

That is legally, morally I suspect they would reschedule.
#12
What about the rights of Alton Towers?
#13
Your best bet is calling them and seeing if they can be used another day. I did this with Thorpe Park, who are part of the same group.

I had ordered tickets over the internet to be collected there, but the day we were due to go, my friend that was coming with me had a call from his neighbour saying that someone had tried breaking into his house during the night, so he had to spend the day getting it sorted. I called and explained and they said there might be a small admin fee of £5 for changing the date, but it was fine to come back whenever :thumbsup:

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