Flight delayed? Airline lost your lugguage? It could cost you another £25 if you want to complain!
The Civil Aviation Authority used to deal with complaints for free, but they are no longer taking on this role. An independent group have taken over customer service poblems with major airlines.
British Airways, easyJet and Thomas Cook along with 19 others, have all signed up for a new system which means you could be charged £25 to complain about lost luggage or delays!
Paying to complain, it's just wrong and will likely result in a big drop in the amount of people complaining about shoddy service.
If a complaint is successful, customers will not be charged.
For those, who can't just afford £25 on the off chance their complaint is not dealt with, or acknowledged .... well you'll just have to put up with bad Customer service.
What do you think?