This isn't a deal, but I'm after a bit of advice. In March I called British Gas as there was a £300+ debit on my account. At the time I was paying £18.50 a month for Electricity. I spoke to customer services, and the chap advised me that there was no need to amend this or panic, as they carefully estimate these figures and the summer usage would absorb this debit.
Was happy with this and carried on paying my bill every month.
So, fast forward to yesterday when I got an letter advising that they are amending my direct debit from £18.50 p/m to £95.00 p/m.
Obviously I can now see I need to pay off the debit, and am happy to do this over the next few months, but given the fact that my usage hasn't changed too much, does anyone have any ideas as to where I stand on this, and if I should be escalating this matter?
Any help or advice would be appreciated.