In 2008 my dad got convinced by British Gas to change the exisiting boiler to a new energy saving condensing boiler .
To drain the condenstate there was an external pipe that had to be fitted .
Problem is in the cold weather snap the external pipe freezes and the boiler goes off So we have to defrost it constantly with hot water and wait etc which is a pain in this weather , My dad has passed away so its left to my mum to do and as she is an OAP , it's diffucult for her .
Apprently from what the engineer said when he came to check the boiler , it is a problem that they have only now realised in the cold weather and that it's not their fault . They are now suggesting that we have to payy £200 for some new gadget that they can provide and fit to help with this .
Do you think it is BG should pay for some sort of prevention of the pipe freezig up since it was there suggestion of suggesting this type of boiler ?
Any help / advise appreciated .