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British Gas HUGE Electricity Bill

£0.00 @ British Gas
Hi, Im on the Fixed Price 2011 plan and Ive just had a bill from British Gas for £697.68 for the last four months. This is my first bill from them as I was with Npower before. My bills have a…
ifty Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hi,

Im on the Fixed Price 2011 plan and Ive just had a bill from British Gas for £697.68 for the last four months.

This is my first bill from them as I was with Npower before.

My bills have always came out around £25-45 so I was very shocked when i got the bill for nearly £700.

I rang British Gas up and they told me to ring up Npower and chek if the starting reading matches what Npower had as their closing reading.

Npower said that it was under estimated by British Gas by 3000 units, and Im better off just paying British Gas as I'd then be £60 better off as Npower are currently charging more.

I really dont know what to do or what to say to British Gas now as I still believe £700 is a little too much as our energy consumption has remained pretty much the same as before.

Any help is greatly appreciated.

Thank You.
Other Links From British Gas:
ifty Avatar
7y, 11m agoPosted 7 years, 11 months ago
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1 Like #1
Wow that is not good :x try these guys to see if they can help/advice
Good luck
http://www.energy-ombudsman.org.uk/
#2
should i tell those people about what npower has said about being £60 better off?
1 Like #3
i assume you checked your meter reading and comapred it with your closing reading when you changed to BG.
#4
ifty
should i tell those people about what npower has said about being £60 better off?


Can't see it would be an issue
1 Like #5
This happened to me last April when switching from EDF to Atlantic & it is STILL on going, plus Atlantic have put my direct debit price up so I'll be paying in excess of £100 a month for Gas and Electricity because of the estimation given being wrong (their fault - as I rang up multiple times with readings)...now they won't let me change suppliers as I am apparently in 'arrears' - which is baffling as they set the Direct Debit amount per month when I switched supplier and gave all details. The whole thing is stupid and still on going!
#6
om4r
i assume you checked your meter reading and comapred it with your closing reading when you changed to BG.


well the closing reading was an estimate so at the time i didnt check, i know that mistakes got a part to play with the situation im in now, and i gave them the new reading yesterday which was close to what they gave.
1 Like #7
You should NEVER do any change on a esimated service.

:oops::oops: :thumbsup: :?
#8
well you get to learn to regret a lot of things in life....some your pocket regrets as well lol
1 Like #9
I just moved to british gas (not by choice - new rented accom and they are the supplier when I moved in - will change soon). I phoned to set up my gas bill and told them in my last place it was averaging £35 per month. They asked me how many radiators we use (7) and is the hob gas (yes) - they replied with "that will be around £75 per month!. I thought that was extortionate as an estimate and eventually got them to reduce the payment to £55 - still £20 more than my last place! Was not a happy bunny. Have to wait and see what the bill comes to when I give them a reading next month.

BG are idiots - avoid.
1 Like #10
First of all check whether your meter is imperial or metric and make sure they are charging you for the correct one.

On your gas meter are the measurements in cubic feet or cubic inches?

On your bill what do you get when you divide the number of kWhs by the number of gas units? It should be about 11 for metric. If it's about 32 then you are being charged for an imperial meter (cubic feet).

If you have a metric meter and get charged for an imperial one you will be overcharged by about 3 times too much. And yes, it does happen!
#11
Spod
First of all check whether your meter is imperial or metric and make sure they are charging you for the correct one.

On your gas meter are the measurements in cubic feet or cubic inches?

On your bill what do you get when you divide the number of kWhs by the number of gas units? It should be about 11 for metric. If it's about 32 then you are being charged for an imperial meter (cubic feet).

If you have a metric meter and get charged for an imperial one you will be overcharged by about 3 times too much. And yes, it does happen!


umm how do i check if its imperial or metric, and if its cubic feet or in inches?

its an electricity meter so why should i divide it by gas units?

i have no idea about anything to do with electricity meters, sorry.
1 Like #12
It was on Watchdog some people were being overcharged as an imperial meter gets converted to metric on your bill and it shows as a conversion on the actual bill,if your meter is metric theres no need for a conversion so check your bill.

On the front of your meter it will say Ft OR M

FT is imperial and M is metric
#13
deb8z
It was on Watchdog some people were being overcharged as an imperial meter gets converted to metric on your bill and it shows as a conversion on the actual bill,if your meter is metric theres no need for a conversion so check your bill.

On the front of your meter it will say Ft OR M

FT is imperial and M is metric


i just checked and it doesnt say neither?
#14
Sorry - I missed seeing the "electricity" and assumed it was gas as it was coming from British Gas - if it's electric that's not the problem!
#15
Spod
Sorry - I missed seeing the "electricity" and assumed it was gas as it was coming from British Gas - if it's electric that's not the problem!


Oh blimey me too:oops:
#16
But for anyone else,heres the Watchdog info on Gas anyway lol


http://www.bbc.co.uk/watchdog/consumer_advice/latest_meters_pic.shtml
#17
Is your electric meter Economy 7?
If so, it is possible that it has been read wrong.
http://www.bbc.co.uk/blogs/watchdog/utilities/2009/01/

The thing that I noticed in the article was "In 2006 Pene switched her supplier to British Gas and her bills suddenly shot up. " Sounds familiar ...
#18
Spod
Is your electric meter Economy 7?
If so, it is possible that it has been read wrong.
http://www.bbc.co.uk/blogs/watchdog/utilities/2009/01/

The thing that I noticed in the article was "In 2006 Pene switched her supplier to British Gas and her bills suddenly shot up. " Sounds familiar ...


it isnt Economy 7.

Anyways I have emailed Energy Ombudsman and am waiting to hear from them.

Thanks to everyone for your help. :)
#19
British Gas - highly recommended - not!!!
#20
Gosh thats so much glad i got key meters!!!
#21
this doesn't make sense:

"I rang British Gas up and they told me to ring up Npower and chek if the starting reading matches what Npower had as their closing reading.

Npower said that it was under estimated by British Gas by 3000 units, and Im better off just paying British Gas as I'd then be £60 better off as Npower are currently charging more."


So as I understand it, British Gas are saying that the closing meter reading was 3000 units less than what N-power were saying, if that is the case then confirm the closing meter reading with British Gas and get them to ammend the bill accordingly, as its the N-power closing reading that they should be working on.

If the N-power closing reading to the meter reading you've taken manually is the same as what British Gas are charging you, then unfortunately there is nothing you can do. (although British Gas should only be charging you for the period since you switched the account to them, any cock up on estimated bills prior to that and any outstanding amount you may owe should handled by N-power)
#22
go to the ombundsman, BG tried to charge me £6000 a month for my gas and i am on the price protection 2010 since 2005, so this was way off.... in the end i got it all cleared.
#23
I have been through hell with British Gas for the last 3 years, when i moved into my home there was a key meter installed with Scottish Power, we used it for a while and then we changed over to British Gas because they convinced us we would save money, so we were with British Gas using the same meter, the meters appetite for credit starting rising over a short peroid of time, paying between £50-£65 per week over months,

Calling British Gas to find out whats going on i was told that it would be investigated, i called them on a regular basis for updates and they knew nothing of my issues, it seemed my calls were not being logged, my meter readings were not being logged either...

I told them to get rid of the meter and install a quarterly billed meter, the meter exchange was a nightmare with virtually no organisation, after that I asked for the overpayment into my old prepayment meter be transferred (this was over £600) and it was a nightmare to try and get that money back, i only got 2/3 of it back after a tooth and nail with them.....

anyway that was fine life goes on, i found out that i was being billed rate 1 only and should have been getting billed for Rate 1 and Rate 2, this was another tiresome 3 year saga to sort out, and it still isnt sorted, one year in particular i was billed for over £4000...... this was for one year electricity supply for a 2 bedroom flat,

because of this the BG systems automatically generated a letter stating that my DD amount will chane to £225 per month, i called them, and called them, email them, sent them a detailed blog that i had going about it , i got energywatch involved, they recieved a letter from BG telling energywatch that the issue was solved and so Energywatch closed the case without contacting me. I wrote to the sunday mail judge giving him a full detailed ltter of whats being going on, his repsonse was that i sent in too much info and could i summarise it and send it back in, that put me off.......i just aint getting anywhere with it and im getting disconnection notices now, I cancelled my DD before they started taking £225 per month and told them that i only pay £50 per month to my energy account until they sort out the mess......Im still waiting.....and im still paying Rate 1 only......

heres the blog i had going, its a wee bit out dated but ive just scanned all my correspondance with them and looking to update it with detailed statements etc.......

http://www.orillasound.co.uk/sgblog.html
#24
e-on been spot on for me and they dont estimate the bills
#25
either way, you have been massively underpaying for months if not years. £24-45 per bill is way too low unless you live in a cupboard.

very surprised that npower have said that BG can have the money for units that npower have supplied.

either way, the bill is accurate so cant see that the ombudsman will say anything except to pay it.

rule no1 - always take monthly readings and supply them at least quarterly to your provider.

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