Broadband advice... BT line rental and Redten Internet - HotUKDeals
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Broadband advice... BT line rental and Redten Internet

stationhouse Avatar
8y, 11m agoPosted 8 years, 11 months ago
This is my first post, so be gentle.

I'm just in the process of moving house and need to get broadband installed at a new address. There's already a line there so BT will connect for free, however, they only seem prepared to do this if i sign up to a 12-month contract. This is a pain as I wanted to go with Talk Talk and pay them for line rental. Is there any way round having line connected and having to pay BT for a year? As the only company that can connect lines, isn't the requirement to sign up for a year in breach of trading regulations? What are my options?

Also, if i have to pay rental to BT, what broadband provider would people recommend?

Has anyone had any experience of Redten Internet. £12.99 looks good for broadband and a PC but reading previous posts they sound highly dodgy! Any feedback would be much appreciated.

SH
stationhouse Avatar
8y, 11m agoPosted 8 years, 11 months ago
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#1
It is a three year contract!!! For a simple Toshiba laptop. Does not worth it. :x
#2
Been with redten for around 18 months now since they first did the free pc offer and thgat was almost double the price it is now! Cannot fault them for customer services whenever ive had a query ive sent it via email and 9/10 times received a reply within an hour, the only downside is the 3 year contract, and the fact that prices may well fall for broadband over those three years, dont forget the £49.99 connection charge though on top! Prices may not be the best around but for customer service they are spot on in my experience. So it may be worth paying that bit more for, Ive had experience of cheap bundles from TalkTalk and Tiscali and it shows in customer service. Also with redten my neighbours broadband on either side max's out at 1.5meg i'm hitting 4.7meg regularly with no instability.

It may be worth checking here http://www.samknows.com/broadband/sdchecker.php to see what companies offer an unbundled service from your local exchange rather than receive a rebranded BT connection.
#3
Hi

I had to join as a member which I had been meaning to do for a while anyway but this has pussed me to do it now as I feel really strongely about what BT are doing.

We also recently moved home and were in the very same situation and have had a long battle with BT over this.

Anyway to cut the story short you need to get in touch with Talk Talk and push them to get BT Openworld to connect you.

When we contacted Talk Talk they told us that only BT could connect the line but this is not quite correct. Talk Talk can arrange this but you need to push them to do it. Talk Talk will need to contack BT Openworld and can arrange this for you.

Good luck
#4
OneDayWonder
Hi

I had to join as a member which I had been meaning to do for a while anyway but this has pussed me to do it now as I feel really strongely about what BT are doing.

We also recently moved home and were in the very same situation and have had a long battle with BT over this.

Anyway to cut the story short you need to get in touch with Talk Talk and push them to get BT Openworld to connect you.

When we contacted Talk Talk they told us that only BT could connect the line but this is not quite correct. Talk Talk can arrange this but you need to push them to do it. Talk Talk will need to contack BT Openworld and can arrange this for you.

Good luck

i have tried getting talktalk to agree to contactiing BT Openworld but they woudnlt have any of it, even tried ringing on seperate occassions to check i got the same [negative] response from them again, and i did, :-(
#5
this is doing my head in now.

i think i've spoken to every single department within talktalk and they all claim that i need to sigh up with BT and then pay a £70 cancellation charge before i can join talktalk.

any ideas?
#6
hi I may be able to help, used to work for bt. The only way around this without having to pay the £70 disconn fee is to get the telephone number of the line to be connected before placing the order, speak to talk talk and give them that telephone number then get bt to reconnect the line that way talk talk order will already be on before the line is connected, when you put that to them they waive the charge, the line is already there its just a matter of connecting at the exchange 2 second job
#7
bizzi_bodi
hi I may be able to help, used to work for bt. The only way around this without having to pay the £70 disconn fee is to get the telephone number of the line to be connected before placing the order, speak to talk talk and give them that telephone number then get bt to reconnect the line that way talk talk order will already be on before the line is connected, when you put that to them they waive the charge, the line is already there its just a matter of connecting at the exchange 2 second job


how do you get the number before they have connected it -- surely they dont know it till they do the job (and would be reluctant to give it in case you aborted the order??)???
#8
because there is a line already there there is already a telephone number attached to it, the number would only change if you requested it to and they would charge you for that. call customer services they should be able to tell you the number attached to that telephone line.
#9
bizzi_bodi
because there is a line already there there is already a telephone number attached to it, the number would only change if you requested it to and they would charge you for that. call customer services they should be able to tell you the number attached to that telephone line.


hmmmm... nice idea, but it doesn't work :x

i called BT and was told the number assigned to the line (had to place an order and then cancel it for them to do this though). then I called talktalk and gave them the number, and they said they couldn't do anything till the line was activated (at which point i'd be trapped in a 12 month contract and have to pay the £70).

i'm losing the will to deal with either bt or talktalk now. think i may just sign up with virgin and not pay either of them £11 a month line rental.. shame as i really liked the idea of line rental, unlimited calls and broadband from talktalk for just £16... wish they were more helpful though. the rubbish customer service i've had thus far has already dampened my enthusiasm though. of the 8 different people i've spoken to only one of them was genuinely helpful.

i'll have a 14 day cancellation period from the moment i sign up to virgin, so if anyone has a tried and tested way to avoid paying a cancellation fee to BT for something i don't want and will never use, please don't keep it to yourself.

happy new year everyone!!! :thumbsup:

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