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Broadband help please

bargainbetty Avatar
8y, 5m agoPosted 8 years, 5 months ago
Hi everyone
Now I'm not very good at all this broadband stuff with speeds etc, so hoping that someone will be able to help me out.
At the mo I've got sky broadband, which I pay £5 per month for the mid package.
The connection goes off at least once a day but to be fair there's always a couple of laptops and couple of xboxes on the go!
My contract with sky is coming to the end shortly and I want to know that if I was to pay more with them or anyone for that matter, would that guarantee a better connection at all times? Or am I better off just buying something that can guarantee better signal?
I've tried looking into this and the more I try and understand it the more confused I get!
Thanks in advance for any help x
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bargainbetty Avatar
8y, 5m agoPosted 8 years, 5 months ago
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1 Like #1
switching to another provider doesnt mean u will get better speeds in some cases you may get slower speeds, theres a number of factors which determine your speed, one of them being how far away from your local exchange, if your happy with the speed i would stay as i cant see you getting broadband for £5 anywhere else, i,m on broadband with orange and thats £12,99 a month, i,m on 8,mb package i normally get around 6,5mb which i,m happy with ,with most providers they say "up to 8mb" this doesnt mean you will get the full 8mb, as the factors mentioned above among other things, try http://www.speedtest.net/index.php and see what sort of speed you get dont do one test do about 3 so u get an average
1 Like #2
never had any trouble with sky - ask them for a new modem and get line checked etc
1 Like #3
I'm with plus.net on their gaming "tariff" which is £19.99 a month up to 15gb usage, unlimited usage between 12am-8am (actual unlimited, i've downloaded near 110gb in 3 weeks)

plus.net
Broadband Your Way Pro is designed with gamers in mind. We know that a reliable connection with low pings and latency is crucial for gamers, so we prioritise all gaming traffic. We also prioritise VoIP traffic, so you can use Ventrilo and TeamSpeak to chat to friends while you play.

* All gaming traffic prioritised
* All VoIP traffic prioritised (including Ventrilo and TeamSpeak)
* Low latency and pings
* Reliable and stable connection
* Access to our gaming servers
* Up to 8Mb download speeds
* Get a static IP and turn interleaving off if you need to
* 15GB usage allowance (you can add extra if you need to)
* Free usage between midnight-8am (perfect for all-night gaming sessions)
* 24/7 support from our boffins in the UK, online and by phone
* Free wireless router available
* 240 minutes of VoIP calls to make at any time
banned 1 Like #4
I'd stick with Sky, cant see you really getting better speeds, plus its £5 a month, bargain!
#5
Does your router actually lose synch once a day? The dsl go off?
#6
Paddy-o, the internet connection goes off at least once a day but the more it's getting used (gaming/laptops/pcs) then it can go off more than once. If left it will come back on again within 10 minutes or so, but sometimes we have to unplug the router.
#7
n1ttygr1tty
switching to another provider doesnt mean u will get better speeds in some cases you may get slower speeds, theres a number of factors which determine your speed, one of them being how far away from your local exchange, if your happy with the speed i would stay as i cant see you getting broadband for £5 anywhere else, i,m on broadband with orange and thats £12,99 a month, i,m on 8,mb package i normally get around 6,5mb which i,m happy with ,with most providers they say "up to 8mb" this doesnt mean you will get the full 8mb, as the factors mentioned above among other things, try http://www.speedtest.net/index.php and see what sort of speed you get dont do one test do about 3 so u get an average


Thanks for the info n1ttygr1tty. I done the test and download speeds came out as 841, 846 & 849 kb/s and upload speeds came out as 163, 163 and 283 kb/s - I'm hoping that you can translate that as it's like a foreign language to me!

EDIT
Just been on Sky website and done the speed check there and according to that my downstream speed is 1024kbps and upstream is 412 kbps.
#8
Thanks to everyone for all your help and advice. Rep left.:thumbsup:
#9
bargainbetty
Thanks for the info n1ttygr1tty. I done the test and download speeds came out as 841, 846 & 849 kb/s and upload speeds came out as 163, 163 and 283 kb/s - I'm hoping that you can translate that as it's like a foreign language to me!

EDIT
Just been on Sky website and done the speed check there and according to that my downstream speed is 1024kbps and upstream is 412 kbps.


thats shocking downloads speeds lol i take it your on the mid package 8mb for £5? if your on 8mb then i would seriously consider ringing sky and complain about ur speeds they may look into it for you, with those kind of download speeds there maybe a problem with your line, or connection or even modem, either that or your being capped,

if you say your line can take 1024kbps and upstream is 412 kbps then personally i would get on to sky for them to look into it, say your not happy with your download speeds etc tell them u took the tests,maybe its the time of night but even those 3 tests you did were shocking to say the least
#10
try this forum http://www.skyuser.co.uk/forum/sky-broadband-help/ looks like your not the only one with slow speeds, have a look at some posts, you may find some helpful, if not give sky a ring dont let them fob you off either thos 3 tests u did are no where near what u should be getting, anything between 3mb -6 mb is what u should be looking to achieve for an 8mb package
#11
I used to be with sky on their £10 tariff and my connection used to go off and I'd have to power off the router etc. Started getting annoying and tedious towards the end of my contract so I cancelled. I changed to o2 and never looked back (apart from not liking their router lol) - £7.50 per month as I'm a customer with them instead of £12.50.

I flashed my sky router back to its original netgear firmware and now use that as my o2 router. All is good and easy to use and my speeds went up slightly :)
#12
If your router is losing sync several times a day - particularly when there'sa a lot of users - this points to a build up of errors on the line which eventually leads to a loss of sync.
This is often attributed to poor internal wiring and/or using poor quality extension leads.

Loss of sync can also be triggered if you have a piece of equipment that is not filtered e.g. the Sky tv box, a telephone or a fax machine etc etc.

For a detailed analysis, i'd need you to log into the router: type 192.168.0.1 in the address bar - review the router stats by clicking on show stats, we're looking for the downstrean and upstream connection speeds and the downstream and upstream attenuation, then post them here.

If your upstream connection speed (from the router stats) is 412kbps - this points to the fact that your connection is currently being DLM'd - something Line Management.... which is basically Sky performing tests to maximise your line strength - more info on this on the skyuser website.
To only be achieving those speeds - i'd assume you are really far from the telephone exchange - accordingly, i'd expect the rputer stats to show that your downstream attenuation is in excess of 50dbs.

However, without seeing any of your stats, from what you have said already I believe your first issue is with your internal wiring - which can be fixed quite easily!
* Check your internal wiring for poor quality or multiple extensions
* Check and ensure there is a filter on all equipment attached to the phone line
* Check and post your router stats

Then we'll go from there!

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