Can anyone help me understand this? Mother got me to check her bills, and it appeared that BT were not charging her for landline calls. But lo and behold her Orange bills had call charges. She had never used Orange for a voice plan of any description, they became her broadband provider only because she had a Freeserve account back in the day, and this passed through many takeovers until ending up with Orange.
I rang Orange, who confirmed that they 'manage' the call charges now. WTF? Is this legal? It means she can't get any Friends & Family plans, and can't deal with BT for stuff like number blocking etc.
I'm thinking this must have happened when the contract was renewed (by phone, with no chance to read and check any T&C's). Looks like an 18-month contract that has only run 6 months so far. This all seems highly predatory to me. Anyone had any luck terminating such a scammy 'deal'? What do Orange high street shops offer in the way of CS? Akin to the Horne & Corden mobile phone sketch?