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Broadband question??

sarbjeet_ Avatar
8y, 4m agoPosted 8 years, 4 months ago
hi, guys well i had a broadband question as ive got sky broadband and its not very fast i dont no if its skys fault or if its my line, anyone know how i can boost my line speed up as its 5mb as the max on my line tbh is really so is there anyway i can tell BT to boost the signal?
sarbjeet_ Avatar
8y, 4m agoPosted 8 years, 4 months ago
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#1
The english is pretty poor but I think you are saying you have a 5mb connection on a bt line, which is pretty good for an adsl connection. Nothing to worry about.
#2
You could first check to see how quick your broadband is
http://www.broadbandspeedchecker.co.uk/
Try very early in the morning.
If ts quick then (around 4000KB) but slower when normally surfing its down to the amount of people on the same BT network and that wont change with different broadband suppliers except if you went to cable (virgin).
If slow both times try things mentioned before like making sure your router is connected to the first phone socket. Is it a wired or wireless router?
banned#3
check the distance to your nearest BT exchange. If its a long way then you will never get fast speeds on the current line (thats why they state UP TO 5MB).

http://www.dslzoneuk.net/distance.php
1 Like #4
Not really much that BT/Openreach can do for you, as someone suggested try plugging your router into the test socket of your master socket like this http://www.kitz.co.uk/adsl/images/testsocket.gif.

If you have wires connected to the back of the part you remove, you could remove the bell wire (no 3) as it not really required as any phone in use should have a filter attached which has a acapacitor in it which makes the phone ring. If you already have your router plugged into the master socket but have extensions in the house you couldbuy a dedicated faceplate like this http://www.pctechguide.com/images/tutorials/ShareADSL/NTE5.gif
This will eliminate the need for all filters around the house. I'm a Openreach (BT) Engineer, any questions just ask. There is a chnace you maye not have an NTE5 master socket, you may have an old style LJU which does not have the test socket.
1 Like #5
5mbit on ADSL is actually pretty good. you won't get 8mbit unless you live very close to the exchange and sky's 16mbit is the same. at 5mbit you should be getting download speeds approaching 600k/s.

you can try removing the bellwire from your extensions by disconnecting the orange (or green) wires from the frontplate of your master socket. you only need to keep the blue/white wire (pin2) and the white/blue wire (pin5) this can improve your noise ration and thus give you a higher sync speed
[mod]#6
if it is 5mb its pretty decent stick with it
1 Like #7
You should check this site, It is VERY helpful

Check how far you are from your exchange using your phone number (if anyone non BT wants to check, use the postcode checker)

http://www.samknows.com/broadband/checker2.php?address=1

It will bring up a list of available services, click on BT ADSL underneath summary, it will tell you down the bottom how far you are from your exchange (this is 'as the crow flies' and is likely higher due to cable routing)

The speed you will get is directly linked to your distance from the exchange and also to the amount of 'noise' on your line.

Hope that clears a little up

BFM
#8
BurningFeetMan;2566270
You should check this site, It is VERY helpful

Check how far you are from your exchange using your phone number (if anyone non BT wants to check, use the postcode checker)

http://www.samknows.com/broadband/checker2.php?address=1

It will bring up a list of available services, click on BT ADSL underneath summary, it will tell you down the bottom how far you are from your exchange (this is 'as the crow flies' and is likely higher due to cable routing)

The speed you will get is directly linked to your distance from the exchange and also to the amount of 'noise' on your line.

Hope that clears a little up

BFM

It's a good site but as you say it's as the crow flies, the cable VERY RARELY takes the most direct route, a 800m distance as the crow flies can easily turn to 2km the way the cable is routed. There are some houses next to one of the exchanges here, about 300m away but because of the cable route (to the cabinet and back) the route is closer to 1500m
#9
Just found a quote, take with a pinch of salt but implied line length is taken as the crow flies then multiply by 1.4 so thats an average, some more, some less, but gives a rough idea.

Yes there will be some homes that have crazy routing and it has to go round town before it hits the exchange, but you've gotta make guestimations somewhere :)

BFM
1 Like #10
Ok Sarbjeet - you say you are on Sky broadband - but which package? Base, Mid, Max or Connect?

the first 3 are Sky's own products using their own equipment at your exchange: Connect is re-branded BT broadband - an easy way to tell - is by how much you are paying, Free, £5, £10 or £17 a month.

If you are on Sky's own equipment, you will be able to achieve faster speed than on a standard BT line.
Secondly, log in to the router and have a look at your connection stats: If the maximum your achieving is 5meg, i'd assume that your downstream attenuation is >50dbs and that you live a fair way from the exchange - is this is the case then to maximise your speed, you can only do as suggested above - remove the ringer wire (usually the orange one).
If however your attenuation is a lot lower then you may have a problem with your internal wiring/ using a duff extension lead, not having a filter connected to every device connected to a phone socket etc.
Find out your router stats and take a look at www.skyuser.co.uk = all your questions should be answered. - if not ask here!
#11
BurningFeetMan
You should check this site, It is VERY helpful

Check how far you are from your exchange using your phone number (if anyone non BT wants to check, use the postcode checker)

http://www.samknows.com/broadband/checker2.php?address=1

It will bring up a list of available services, click on BT ADSL underneath summary, it will tell you down the bottom how far you are from your exchange (this is 'as the crow flies' and is likely higher due to cable routing)

The speed you will get is directly linked to your distance from the exchange and also to the amount of 'noise' on your line.

Hope that clears a little up

BFM


thanks every one help is greatly appreciated rep left, well its says this: According to BT Wholesale, your address should be able to support a 5Mbps or greater ADSL connection via ADSL Max.
Whats ADSL Max? oh and i found out how far i live frome the exchange its 1.6km
#12
jayhab
Ok Sarbjeet - you say you are on Sky broadband - but which package? Base, Mid, Max or Connect?

the first 3 are Sky's own products using their own equipment at your exchange: Connect is re-branded BT broadband - an easy way to tell - is by how much you are paying, Free, £5, £10 or £17 a month.

If you are on Sky's own equipment, you will be able to achieve faster speed than on a standard BT line.
Secondly, log in to the router and have a look at your connection stats: If the maximum your achieving is 5meg, i'd assume that your downstream attenuation is >50dbs and that you live a fair way from the exchange - is this is the case then to maximise your speed, you can only do as suggested above - remove the ringer wire (usually the orange one).
If however your attenuation is a lot lower then you may have a problem with your internal wiring/ using a duff extension lead, not having a filter connected to every device connected to a phone socket etc.
Find out your router stats and take a look at www.skyuser.co.uk = all your questions should be answered. - if not ask here!


oh great thanks i will try that phone socket thing see if it makes any difference and im paying £5 a month for the internet but if i can get more then i wouldnt mind switching and also I use skys equipment.
#13
Paddy_o_furniture
Not really much that BT/Openreach can do for you, as someone suggested try plugging your router into the test socket of your master socket like this http://www.kitz.co.uk/adsl/images/testsocket.gif.

If you have wires connected to the back of the part you remove, you could remove the bell wire (no 3) as it not really required as any phone in use should have a filter attached which has a acapacitor in it which makes the phone ring. If you already have your router plugged into the master socket but have extensions in the house you couldbuy a dedicated faceplate like this http://www.pctechguide.com/images/tutorials/ShareADSL/NTE5.gif
This will eliminate the need for all filters around the house. I'm a Openreach (BT) Engineer, any questions just ask. There is a chnace you maye not have an NTE5 master socket, you may have an old style LJU which does not have the test socket.


yes thats right mine looks just like that, i had three wires connected one blue and white, white and an orange one. i removed the orange one i think its done the trick its now at 7mb which has never happended thanks a lot or if theres anything elese i can do to improve it please let me know as then i may switch to o2 broadband 16meg for £5 extra which i dont mind paying. I cant connect the router to the master socket as that is downstairs and i have the desktop connected to the router via ethernet cable making it harder to reach unless I buy an usb wirless reciever.
#14
well if you're now getting 7Mbit and you're on sky's max package (£10 per month) then you can phone CS and ask them to put you on ADSL2+ if they do this it will dramatically improve your speed. they wouldn't have done it before now because your line stats suggested it wouldn't benefit you
#15
wolf359
well if you're now getting 7Mbit and you're on sky's max package (£10 per month) then you can phone CS and ask them to put you on ADSL2+ if they do this it will dramatically improve your speed. they wouldn't have done it before now because your line stats suggested it wouldn't benefit you


i pay £5 a month thats sky mid so can i still do that?
#16
it depends. what is your downstream attenuation?
if its less than 35dbs, then it will be worth you upgrading to Sky max and paying £10 a month, i think if it's less than 30db you should get pretty close to the full 16mb on ADSL2+.

When you say that you're getting 7mb - is that 'download speed' or connection speed (as read from your router? - if it's download speed, then you are probably getting the maximum for Sky mid - you lose about 1mb or therabouts in 'overheads'.

Really need you to post your router connection stats. did you have a look at Skyuser?

BTW adsl max is the BT up to 8 meg packaged broadband that it sells and sells onto other ISPs.
#17
oh, i see yer i did but didnt no where to go on skyuser lol, i just did another speed test im getting 7048kpbs download and upload is 349kbps. how do I get my stats?
#18
you need to log-in to your router: for me, i type in 192.168.0.01 into the address bar and key in the user name 'admin' and the password (if you have not changed it) will be 'sky'

once logged in check 'router stats' - your connection sync speed, both upstream and downstream will be displayed as will your attenuation (up and down)

As you say you've done a speedtest and got 7048 - i believe you are maxing out now on the up to 8 meg package. as a wild guess, i will say that your router is syncing at 8096kbps downstream........
#19
this is what i got
DownStream Connection Speed 8188 kbps
UpStream Connection Speed 409 kbps
#20
you have a very good and stable connection now then - you're syncing way above the normal ceiling for sky's mid package!!!
what is the downstream attenuation figure (in xxdb) - like i said previuosly 30db or less and you'll be able to max out on Sky Max @ 16mbps!!

(you may need to click on 'show statistics' to see your att figure)
#21
jayhab
you have a very good and stable connection now then - you're syncing way above the normal ceiling for sky's mid package!!!
what is the downstream attenuation figure (in xxdb) - like i said previuosly 30db or less and you'll be able to max out on Sky Max @ 16mbps!!

(you may need to click on 'show statistics' to see your att figure)


so would you reccomend i upgrade to the 16mb one?
#22
Without you telling me what the downstream attenuation figure is, I couldn't say whether you should upgrade or not!

*Log into your router
*click on 'show statistics'
*read what the downstream attenuation is
*post it on here
*we'll see if it's worth your while and provide a pretty good estimate of the speed you could expect if you upgraded!

:-)
#23
this is what im getting now
Line Attenuation 35.5 db
#24
cheers - if you upgrade to Sky Max - you should achieve a sync rate of 10-12mbps - the choice is yours!
#25
mate thanks a lot for your help ive given you all the rep i can give lol.
#26
No problem - good luck!

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