basically i have an ongoing dispute with an isp regarding my internet.
I switched to them and my speed was lower than my old provider so i moved providers within a week of joining
I just checked my statement and realised they charged me for a full year ( on a month by month basis but i rarely check my bills so did not realise.
Now i neeed to write to them but i seen an advert in a newspaper like last week
i think it was virgin or someone and it showed the claimed speeds and actual speeds and it was researched by ofcom or someone
I seen it in a newspaper but i cant seem to find it
It was basically a small advert and i think it was virgin who did the advert.
it showed like speeds of 8mb but u actually got like 3-4mb. i just need that as proof.
They owe me nearly £150 as they kept =taking money beyond the 12 months till i phoned and argued.
I dont want to name and shame the company till all is resolved.
edit a mac code was given by the isp which i used to migrate as soon as i could. And i did repeat many times that im not paying them for a year etc.