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Broadband trouble...

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Hi guys, some help if you can! I have been a long term customer with BT with their line rental and broadband. However recently there has been a fault with the service, everytime the phone is used (…
doeshen Avatar
6y, 10m agoPosted 6 years, 10 months ago
Hi guys, some help if you can!

I have been a long term customer with BT with their line rental and broadband. However recently there has been a fault with the service, everytime the phone is used (either incoming or outgoing) the broadband connection drops and will only reconnect if I turn the modem on off and on.

Does this happen to anyone else and does anyone know what might be the cause of this?
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doeshen Avatar
6y, 10m agoPosted 6 years, 10 months ago
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banned#1
perhaps try ringing them...............
#2
csiman
perhaps try ringing them...............


means you'll loose ya BB connection, but hey, if they sort it for you you'll be OK :whistling:
1 Like #3
It's a dodgy filter - phone signal is crossing over into the broadband signal, creating packet errors to the point where the connection is dropped.

Try a different filter, and check that there is a filter before every phone, sky box, fax machine etc

Best of all - try a different filter straight into the test socket with just your router and phone plugged into it - this will isolate any additional sockets in the house if you have any!
1 Like #4
You got filters on at all in use sockets? Be it Sky, Fax, Modem, phone etc? Try your router and phone in the test socket:http://www.draytek.co.uk/support/image/bt_faceplate_removed1.jpg
plug a phone in also. Ring your landline, problem persist? Likely to be an external problem. Problem stops? Likely to be internal, BT/Openreach may charge you if they prove it to your equipment or wiring.
#5
Paddy_o_furniture
You got filters on at all in use sockets? Be it Sky, Fax, Modem, phone etc? Try your router and phone in the test socket:http://www.draytek.co.uk/support/image/bt_faceplate_removed1.jpg
plug a phone in also. Ring your landline, problem persist? Likely to be an external problem. Problem stops? Likely to be internal, BT/Openreach may charge you if they prove it to your equipment or wiring.


Alright stobbs - where you working now mate ?
#6
dandoc2;8568587
Alright stobbs - where you working now mate ?

Contracting for BT (copper/fibre jointing), better money, better hours. Don't have to go into peoples houses etc
#7
As they've said above is the first thing to do.

I have similar problem on my line, see my thread. Do you hear any noise on your landline??
#8
Benjimoron;8568627
As they've said above is the first thing to do.

I have similar problem on my line, see my thread. Do you hear any noise on your landline??

You still getting noise on yours?
#9
Paddy_o_furniture
You still getting noise on yours?


Yes mate, BT found fault, ran out of time to fix so hopefully getting fixed in a couple of weeks!
#10
Paddy_o_furniture
Contracting for BT (copper/fibre jointing), better money, better hours. Don't have to go into peoples houses etc


ha ha result
#11
dandoc2;8568913
ha ha result

tell me about it, was sick of going into stinking peoples houses. Final straw was when someones dog just dumped in front of me whilst I was fixing someones broadband. They didn't even bat an eyelid, kinda like it was normal behaviour for a german sheperd to go crap in your front room.
#12
jayhab
It's a dodgy filter - phone signal is crossing over into the broadband signal, creating packet errors to the point where the connection is dropped.

Try a different filter, and check that there is a filter before every phone, sky box, fax machine etc

Best of all - try a different filter straight into the test socket with just your router and phone plugged into it - this will isolate any additional sockets in the house if you have any!


Thanks, will give it a go, rep added!
#13
Paddy_o_furniture
You got filters on at all in use sockets? Be it Sky, Fax, Modem, phone etc? Try your router and phone in the test socket:http://www.draytek.co.uk/support/image/bt_faceplate_removed1.jpg
plug a phone in also. Ring your landline, problem persist? Likely to be an external problem. Problem stops? Likely to be internal, BT/Openreach may charge you if they prove it to your equipment or wiring.


Rep added too, thanks for the advice guys, hate hanging on to BT on the phone!
#14
You sorted?
#15
you aint added one of those bt booster thingies recently have you. I did and I now cant get my sky to connect, might be worth trying it without
#16
loll1es;8578654
you aint added one of those bt booster thingies recently have you. I did and I now cant get my sky to connect, might be worth trying it without

Do you mean a filtered faceplate?
If so, you're not still trying to use an inline filter as well are you?
#17
Think he means an i-plate
#18
Paddy_o_furniture
Think he means an i-plate


What will Apple think of next .
#19
Paddy_o_furniture;8580068
Think he means an i-plate

ahhh - makes sense now then! - dodgy iplate then?

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