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Broadband - who do you use?

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We're looking to switch broadband providers in the next few days and are looking for recommendations - anyone have any? I would very much like to use O2 or Be as I've heard so many good things abou… Read More
oldmanhouse Avatar
7y, 2m agoPosted 7 years, 2 months ago
We're looking to switch broadband providers in the next few days and are looking for recommendations - anyone have any?

I would very much like to use O2 or Be as I've heard so many good things about them but we don't have LLU enabled in this area so are quite limited to the providers we can get.

We are currently on Orange who have been throttling our connection down to 512kbps from 6pm - 12pm every night for months. Before 6 and after 12, the speeds are fine (usually get around 600kbps on a line estimated to get 6.5mbps) but getting 50kbps during a time when most of the household use the internet isn't acceptable really.

We were looking at BT option 3 - anyone have this? It says "unlimited" downloads, but I've grown sceptical of such statements. Can't believe OFCOM still allow all these ISPs to use T&Cs and "fair usage policies" to get around actually giving their customers unlimited use and I'm willing to bet Bt have some sort of similar T&Cs...

We are by no means super heavy users. I might download a few GBs worth of TV programmes over a week and do a bit of online gaming and I'd like to not have to watch my usage as I would with an "x GB per month" package..
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oldmanhouse Avatar
7y, 2m agoPosted 7 years, 2 months ago
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#1
o2 is very good if you have a o2 contract phone. o2 customer service is very good too!
#2
only BT available here - :x
#3
As far as I knoww the only true unlimited/unthrottled service is Virgins 50mb broadband. Expensive but worth every penny imo. Can't comment on ADSL as I live too far from the exchange to have ever tried it.
#4
deek72
As far as I knoww the only true unlimited/unthrottled service is Virgins 50mb broadband. Expensive but worth every penny imo. Can't comment on ADSL as I live too far from the exchange to have ever tried it.


£50 a month plus there phone packages are very expensive when you compare to others
#5
the porter
no vm in your area i take it?


Unfortunately not :-(
We're limited to ADSL/ADSL Max, no ADSL2+ yet though (so no O2/Be/etc). We're due to get it sometime between now and next May when I did an search for exchange on some website..

crse2008
o2 is very good if you have a o2 contract phone. o2 customer service is very good too!


We're all on O2 for our mobiles and would like nothing more to use O2 for broadband but alas.. no ADSL2+ yet! We can get their Access package but that's totally different and rubbish from what I've heard.
#6
im with o2 and i have to say im very impressed with them. Their customer service is second to none. In past experience i have always felt like hitting my head off a brick wall but dealing with o2 changed that. They didn't try and blame anyone else or bamboozle me, Just helped get it fixed
#7
DAMNOME
only BT available here - :x


No good?
#8
the porter
i pay £44 for 50 meg and unlimited talk phone inc line rental :)


Same.
#9
I use IDNET bit dearer than some, but fantastic service and support.
#10
I've just signed up with Andrews and Arnold - bit more bespoke than others and totally UK based - so no oversea call centres to contend with!

I also wanted to go with o2 as been with them before and found them brilliant, unfortunately I live too far from the exchange so they won't touch me with a barge pole. The best anyone else would offer me was 512kbps but A&A have said I should be able to get 1-1.5meg.

They're not cheap at £18/month for their standard limits,but you pay for what you use, out of office hours its pretty much unrestricted, and it's a rolling monthly contract, so you can cancel quickly if and when they put in ADSL2+
#11
Thanks for the input so far everyone - will dish out rep to everyone later on :-)

As for mobile broadband, I think that'd be a bit lacking. We need a fast internet connection to support up to 4 computers being online at a time
#12
I use BE, service and price are excellent. Any probs I have had have been dealt with in hours. Would recommend them to anyone.
#13
I use Be* but for you I think
PostOffice broadband :)
ADSL
8mb
£13.50/month
Free connection
£12 line rental through them.
Looks like the best cheapest one if you have them nearby.
Unlimited too.
but this is having to buy the home phone too.
Always going to be a fair use policy on anyone in ADSL only, as they wouldnt be able to handle true unlmited on them lines. But you said you are not a heavy downloader, and some online gaming and few tv shows etc/week I would be surpirsed if you done more than 60gb/month, and fair usage would probably only apply to users who constantly do 120gb+

http://www.postoffice.co.uk/portal/po/content1?catId=68600711&mediaId=87500743


if you can get cable, try VM 10mb service
#14
I swapped a couple of weeks ago fro BT. I had nearly every company turn out to be dearer for my area or not available in my area. In the end i went with Plusnet. They work everywhere that BT does and i got £5.99 a month for the first 3 months, £11.99 a month afterwards and £42 quidco. Im set up with them now and have had no problems. They also only charge a month in advance unlike bt with their 3 months in advance
banned#15
garbage456;8291284
I am with Virgin media, fantastic servie, get 9923 out of 10,000 (10mb)
only gone done 2 times in 5 years and when it does they give you a refund.

heard good things about o2

hope this helps

+1

VM are superb!
#16
I'm with ADSL24, they have very clear download policies and their support is generally good.

John
banned#17
I use BE and they've been superb in few months I've had it now. I pay under £7 a month for unlimited downloads and up to 8Mb speed and never had a single issue
#18
Was with BT. Good connection etc but very, very expensive.

Am currently with Sky now and they are just as good and only cost £10 a month for "unlimited" access, less than half the price that I was paying with BT. No problems whatsoever with Sky and had £120 cashback from quidco with free sky hd and setup. £5 cashback for broadband through quidco and £5 cashback for my phone.

Plus had a nightmare of a time trying to cancel my services with BT. They sent me a final bill of £80 and ended up giving me a cheque for £30 after a million letters and phonecalls!
#19
Another vote for Be, been a Be member for years now, hardly any issues apart from when they do work on the exchange, constant high speeds and excellent CS.
#20
oldmanhouse
No good?


Yeah - it is good, I never get problems getting on the net and always have fast speeds but when I see people paying so little on o2 and sky etc it gets to me a bit.

I pay £12.99 p/m now with no contract after having a moan to BT about their prices but they checked and even told me there are no alternatives in my area,,,

hopefully my exchange with have LLU soon!

have a look here...
http://www.samknows.com/broadband/
top right - click exchange search and enter your phone number
#21
TomT
I use IDNET bit dearer than some, but fantastic service and support.


This, still not too bad though, about £20 a month for 30 gig peak and 300 off peak and the peak allowance rolls into the off peak but not other way round so its actually 330 gig per month but only 30 gig acessable during the day hours.

What I would do OP is get O2 for under 30 days with their money back guarantee and then get the mac code and go to IDnet, that saves you paying £44 connection with IDnet and you also had a free month internet.
#22
If you decide to go with bt option 3 the so called unlimited option which isnt it turns out that each exchange has a limit mine which is in nottingham is 100g/b a month.o if you decide to go with bt just ring up your local exchange and they will tell you your limit otherwise they will send you nasty emails and throttle back your speed.Good luck on who you decide
#23
archer1204
If you decide to go with bt option 3 the so called unlimited option which isnt it turns out that each exchange has a limit mine which is in nottingham is 100g/b a month.o if you decide to go with bt just ring up your local exchange and they will tell you your limit otherwise they will send you nasty emails and throttle back your speed.Good luck on who you decide


Is it per exchange? If so how do they work it out just as my friend has just got it and is a mid range user but downloads the odd linux distro or new versions of software quite often and uses Iplayer a heck of a lot since he doesnt have a outdoor aerial or Sky for digital tv.
banned#24
Orange
suspended#25
ryouga
Is it per exchange? If so how do they work it out just as my friend has just got it and is a mid range user but downloads the odd linux distro or new versions of software quite often and uses Iplayer a heck of a lot since he doesnt have a outdoor aerial or Sky for digital tv.


First ive heard thats its exchange to exchange basis.

Option 3 is unlimited but after 100GB your speed will be capped at peak times.

Fair use policy is 500GB

Your friend will be fine with 100GB doing what youv'e mentioned :thumbsup:
#26
I recommend you take a look at Andrews& Arnold http://aaisp.net.uk

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