Broken LG Blu-ray player... worth doing anything with or waste of time?
Got a LG550 Bluray, which is 13 months old. We now can't get the drawer to open or close - the mechanism is churning but it isn't working. It may have been damaged by us as it was recently moved about when we changed the telly, or it may have just died its own death.
Bought it from one of the ShopDirect group (can't remember which) as I had a very good vouchercode at the time, so not hoping for any sort of 'goodwill' out-of-warranty repair from them. Don't know anything about LG's own customer service?
Is it worth doing anything with it, such as trying to repair, or is there any market for resale of this sort of thing? Or should I just cut my losses and buy another cheap one to replace?
Any advice greatly appreciated!
All Comments (19)
Jump to unread Post a CommentIts either a massive coincidence, or complete bs.
It would probably cost me more in phone call to Littlewoods as it would cost me just to buy another one, their customer service is absolutely atrocious (which is fair enough, and I knew when I bought - chance you take when getting something cheap), but I'm 99% certain that they'll say that it is now out of warranty. They have tried often enough to sell me an extended warranty over the past year, which would also cost more than a replacement would have done!
Its either a massive coincidence, or complete bs.
Because most people wouldn't post if it was still within warranty?
Its either a massive coincidence, or complete bs.
Because most people wouldn't post if it was still within warranty?
Re-read it and try and work out the meaning of what I posted. oO
Its either a massive coincidence, or complete bs.
Totally agree, however for me it's true...
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
Hmm... might get the other half to get his screwdriver out and have a look inside. And while he's doing it, order a replacement!
Its either a massive coincidence, or complete bs.
Totally agree, however for me it's true...
Good photoshopping (_;)
Ok, fair enough, its just alot of people claim their products to be 13 months old. Its like they reach that point and then self destruct, lol.
See my above post :)
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
I agree, and if it was a proper retailer in that instance then I'd probably argue the case, but dealing with ShopDirect really is hell on earth. It might be worth a pop with LG themselves however, as it hasn't been used a great deal.
However there's also the fact that it was knocked around a bit when we were moving all the furniture round to change the TV, so there's a good chance that we're responsible ourselves for some damage, so I don't want to kick up hell when it's actually our fault.
Its either a massive coincidence, or complete bs.
Totally agree, however for me it's true...
Good photoshopping (_;)
Ok, fair enough, its just alot of people claim their products to be 13 months old. Its like they reach that point and then self destruct, lol.
See my above post :)
Thanks X) Not planning on going into the graphic design business any time this year...
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
I agree, and if it was a proper retailer in that instance then I'd probably argue the case, but dealing with ShopDirect really is hell on earth. It might be worth a pop with LG themselves however, as it hasn't been used a great deal.
However there's also the fact that it was knocked around a bit when we were moving all the furniture round to change the TV, so there's a good chance that we're responsible ourselves for some damage, so I don't want to kick up hell when it's actually our fault.
Ok, well so long as you know that shops don't have to give a warranty, and neither does it give them the right to say that after 12 months it isn't their responsibility. It should last long enough for you to be able to say its done what it was bought for. If you're not happy it has then take it further.
If its been damaged by yourself, they would probably be able to tell once one of their tech guys looks at it.
Its up to you how you proceed. good luck :)
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
I agree, and if it was a proper retailer in that instance then I'd probably argue the case, but dealing with ShopDirect really is hell on earth. It might be worth a pop with LG themselves however, as it hasn't been used a great deal.
However there's also the fact that it was knocked around a bit when we were moving all the furniture round to change the TV, so there's a good chance that we're responsible ourselves for some damage, so I don't want to kick up hell when it's actually our fault.
Ok, well so long as you know that shops don't have to give a warranty, and neither does it give them the right to say that after 12 months it isn't their responsibility. It should last long enough for you to be able to say its done what it was bought for. If you're not happy it has then take it further.
If its been damaged by yourself, they would probably be able to tell once one of their tech guys looks at it.
Its up to you how you proceed. good luck :)
That's what I thought, and if it turns out that I've whinged and kicked up enough fuss that they will look it despite it being over 12 months, and subsequently they say that it's damage we've caused, then it's likely to be a big bill. Hence I've kind-of given up on that option. If it had been less than 12 months, then I'd just have sent it back, as any damage could easily have been caused in transit, but I'll cut my losses on that aspect.
Are things like this generally easy to open up and tinker with? Should I increase our life insurance first?
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
I agree, and if it was a proper retailer in that instance then I'd probably argue the case, but dealing with ShopDirect really is hell on earth. It might be worth a pop with LG themselves however, as it hasn't been used a great deal.
However there's also the fact that it was knocked around a bit when we were moving all the furniture round to change the TV, so there's a good chance that we're responsible ourselves for some damage, so I don't want to kick up hell when it's actually our fault.
Ok, well so long as you know that shops don't have to give a warranty, and neither does it give them the right to say that after 12 months it isn't their responsibility. It should last long enough for you to be able to say its done what it was bought for. If you're not happy it has then take it further.
If its been damaged by yourself, they would probably be able to tell once one of their tech guys looks at it.
Its up to you how you proceed. good luck :)
That's what I thought, and if it turns out that I've whinged and kicked up enough fuss that they will look it despite it being over 12 months, and subsequently they say that it's damage we've caused, then it's likely to be a big bill. Hence I've kind-of given up on that option. If it had been less than 12 months, then I'd just have sent it back, as any damage could easily have been caused in transit, but I'll cut my losses on that aspect.
Are things like this generally easy to open up and tinker with? Should I increase our life insurance first?
Tinker with? hmm, do you actually know what your doing? or do you plan on opening, looking at it for 5 mins whilst scratching your head and then putting it back together hoping that its magically fixed? :D
Edited By: jonny619447 on Jul 20, 2012 19:51
Edited By: jonny619447 on Jul 20, 2012 19:53
Is 13 months (if thats how old it is) a reasonable amount of time for a blu-ray player to last?
Not imo.
I agree, and if it was a proper retailer in that instance then I'd probably argue the case, but dealing with ShopDirect really is hell on earth. It might be worth a pop with LG themselves however, as it hasn't been used a great deal.
However there's also the fact that it was knocked around a bit when we were moving all the furniture round to change the TV, so there's a good chance that we're responsible ourselves for some damage, so I don't want to kick up hell when it's actually our fault.
Ok, well so long as you know that shops don't have to give a warranty, and neither does it give them the right to say that after 12 months it isn't their responsibility. It should last long enough for you to be able to say its done what it was bought for. If you're not happy it has then take it further.
If its been damaged by yourself, they would probably be able to tell once one of their tech guys looks at it.
Its up to you how you proceed. good luck :)
That's what I thought, and if it turns out that I've whinged and kicked up enough fuss that they will look it despite it being over 12 months, and subsequently they say that it's damage we've caused, then it's likely to be a big bill. Hence I've kind-of given up on that option. If it had been less than 12 months, then I'd just have sent it back, as any damage could easily have been caused in transit, but I'll cut my losses on that aspect.
Are things like this generally easy to open up and tinker with? Should I increase our life insurance first?
Tinker with? hmm, do you actually know what your doing? or do you plan on opening, looking at it for 5 mins whilst scratching your head and then putting it back together hoping that its magically fixed? :D
Yes, that was part of the plan. Also on the list of possible fixes are banging the side of it with fist, swearing at it, and scratching backside. One of those usually solves any problem.
Nah, I've gone to work and left the husband with a screwdriver, a model number, and a Google machine, and have instructed him to make it work by the time I get home.
You know what else?
The last time it worked was last Friday, the 13th.
:)