Broken screen on my Hyundai A7 Tablet :-( Any ideas?
I just got one of these delivered from focalprice, and was getting along great with it, until the screen broke. It doesn't appear to be the outside but the LCD screen inside which is cracked, and it is unusable. Would it be economic to fix it? If not I may be interested in selling it, but I would like to keep it as I have only had it for 3 weeks!
I would think about returning it but I doubt focalprice will considering it is the screen and not any hardware which is to blame.
If anyone knows how I could repair it/get a replacement LCD screen I'd be very grateful.
Thanks
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Jump to unread Post a CommentAre all product warranties the same?
What should I note before ordering?
What is the Product Warranty of Focalprice.com?
Focalprice.com chooses products to sell based on their excellent designs and proven hardware reliability. We check all of your orders during the packing stage to make sure that accessories are included.
We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.
Cell phone, Camera, MP3/MP4/MP5，Game Console，Lasers，GPS and Computer are covered by a 3-MONTH WARRANTY for replacement and 6 months warranty for repair as of delivery date. Delivery date here means the shipping date which you can find from your "Order List".
Other products are covered by 3-MONTH WARRANTY for refund or replacement.
Please read the following after-sales terms first so as to better under FocalPrice warranty:
1．Missing Item
Items missed completely or partially from an order
2．Cosmetic Damage
Physical damage on products' surface or shell
3．Wrong Product Received
Product that is completely different from FocalPrice web description
4. Verified Functional Failure
Failure that makes the device unable to use, repairing of which needs to change board, screen or reset cables etc.
5. Customer Induced Damage
Damage caused by customer's incorrect operation or insufficient protection, including but not limited to screen broken, moisture, scratch, rust etc.
6. (Defect) Can Not Duplicate
Product is claimed as defective by customers. But it is tested as "No Defect" by FocalPrice engineer upon receiving.
7. Out Of Warranty
Product that exceeds the warranty period
8. Non-Authorization Return
Customer returns the products without FocalPrice authorization (RMA Approval)
9. Warranty Period
A period which is defined as “From the shipping date （on FocalPrice web) to the RMA application date”.
Warranty for major products is as follows:
Product Failure Type Warranty Period Treatment
1. Cell Phone
2. Camera
3. MP3/MP4/MP5
4. Game Console
5. Lasers
6. GPS
7. Computer (Laptop)
The warranty herein is applicable only for main devices; accessories are not covered Missing Item 90 days Resend or Refund
Cosmetic Damage Refund for compensation or return for resending new replacement
Wrong Product Received Return for full refund or return for resending new replacement
Verified
Functional Failure 180 days Return for full refund or resend (Within 90 days)
Return for repair (within 90-180 days)
Customer Induced Damage NA Return for repair if customers agree to pay the repairing fee and two-way shipping fee
(Defect) Can Not Duplicate Send back the original products to customer and customer needs to incur the two-way shipping cost
Out Of Warranty Return for repair if customers agree to pay the repairing fee and two-way shipping fee
Non-Authorization Return Not allowed by FocalPrice.
Warranty for other products is as follows:
Product Failure Type Warranty Period Treatment
Other Products
Products except
1. Cell Phone
2. Camera
3. MP3/MP4/MP5
4. Game Console
5. Lasers
6. GPS
7. Computer (Laptop) Missing Item 90 days Resend or Refund
Cosmetic Damage Return for full refund or return for new replacement
Wrong Product Received
Verified
Functional Failure Return for full refund or return for new replacement
Out Of Warranty NA No service provided
Customer Induced Damage No service provided
Non Authorization Return Not allowed by FocalPrice.
Remarks:
1. RMA request for "missing"," cosmetic damage" and "wrong product received" should be submitted within 90 days as of order delivery date. Otherwise the RMA request will not be processed.
2. If the returned products cannot be repaired due to the serious damage or defects, FocalPrice will only send back customers the original defective items.
3. Please check the products carefully when you just received the parcel. Please inform us immediately when you find something abnormal
4. Please keep in touch with us before your RMA Request is resolved. Once the RMA application has not been updated more than two months, we will regard it as being given up on customers’ own initiative and the case will be closed automatically.
5. You order products in Focalprice.com. Product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards, and that the adapters and other standards are correct for your country.
Are all product warranties the same?
No. Different categories products have different warranty. Once you have any question about your product warranty, please refer to Product Warranty.
What should I note before ordering?
You order products in Focalprice.com. You should understand product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards, and that the adapters and other standards are correct for your country.
http://www.focalprice.com/helpinfo?currentCategoryID=22&Currency=GBP
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