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BT activation

Bane17 Avatar
8y, 9m agoPosted 8 years, 9 months ago
I am moving in to a new flat on Saturday and would like to have broadband. It is a brand new flat so cable isn't available in the area which therefore means it will have to go through a BT line.

My contract (at the moment) is 6 months and to activate BT it costs £125 + £10 monthly for 12 months.

Is there anyway to get round the activation cost or the 12 month contract?

Like I say, my contract is for 6 months and I can't guarentee I'll be there longer and would be a waste of money.
Bane17 Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Search on their website, loads of information there
#2
You should not have to pay activation, I've moved eight times in the past seven years (dont ask) and I have always got around any charges. You need to speak to the right person at BT, prefferably not someone from their bangladesh call centre.

Avoid BT for Broadband where possible (IMO), good when it works, terribly bad when you need something fixing.
#3
Any tips on how I can avoid the activation charge? Also, I want the line so that I can have another provider such as Virgin Media to provide the broadband - will a fee be involved for this?
#4
Bane17
Any tips on how I can avoid the activation charge? Also, I want the line so that I can have another provider such as Virgin Media to provide the broadband - will a fee be involved for this?



The only tip I can give you is be polite and make it clear that your not willing to pay an activation charge but you are willing to take on a contract.

There should be no charge from BT for having third party broadband.

May I reccomend [url]www.fast.co.uk[/url] for your broadband - top customer service last year on ispreview.co.uk and most importantly they have a UK call centre who know what they are doing.
#5
Activation charge? Never heard of of it,I went with AOL for my broadband they were my 1st providor.
#6
What a ballache!
#7
You will not get around the activation charge under any sercumtances. You can half the activation charge but that means an 18 month contract. If you do cancel within your contract you will have to pay up till the remainder of your contract in full, if you move property during your contract you can take your contract with you to your new property. The activaion charge is there because it is raised by openreach and billed to BT and then BT bill you, there is only an activation charge if the phone has either never been active before or has been active but along time ago. I used to work for BT and believe me there is absolutly no way out of the activation charge. Before signing up read the T&C's on their website to make sure your clear on what your signing up to.

Once you have a BT line instlled you can go with what ever company you want for your Broadband. With a BT phone line just on the most basic package of £10.50p/m line rental you also get unlimited weekend UK landline calls within an hour.
#8
You could try calling BT customer services on 0800 679905 (sales; complaints)

You will be passed from one service to the next and they will try and get you to use an 0845 number. Just keep asking to be transfered on the same call.

Be persistent and threaten moving to any other ISP if they will not budge.

We spent ages talking to them last week but eventually received what we wanted for the same monthly fee (they just wanted us to upgrade).

Good luck!
#9
I have read that if you sign up to SKY they pay your BT connection fee.
#10
I have also heard customers talkig about that but not sure if theres any truth in it. Contact SKY and see what they say.
#11
I've never had to pay an activation fee when I've moved.

Avoid BT for Broadband where possible (IMO), good when it works, terribly bad when you need something fixing.


IMO, BT Broadband is the best for help when it comes to getting problems fixed - they phone you back when they say they will, and I've never had a problem that's lasted longer than 1 hour. Maybe I've just been lucky.
#12
I've never paid an activation fee - if you talk to the right person, in the right way you will not have to pay.
banned#13
if the line has never been activated you will have to be an activation fee, and as this is a new property then im afraid the cost will fall to you
#14
cis_groupie
I've never had to pay an activation fee when I've moved.



IMO, BT Broadband is the best for help when it comes to getting problems fixed - they phone you back when they say they will, and I've never had a problem that's lasted longer than 1 hour. Maybe I've just been lucky.



Quite possible, several of my feinds swear by BT.

I had a technical problem with my BTBB last year and spent around 20 hours in total on the phone over the period of 2 weeks, 6 home hubs and 3 hub phone replacements and 20+ missed callbacks only for them to say it was a line fault at my end and I would have to take the risk of paying a £100+ callout charge if the fault was within my property.

I migrated to a different company whose customer service agents first language was English and were not reading from scripts and with 15 mins of installation I had the problem fixed.

My main issue with them is outsourced and unskilled customer/technical services who can only deal with the most basic of issues. Anything difficult is simply passed around departments and placed on hold untill the customer gives up - many times I was just cut off because their pre-written scripts did not cover the problem.
#15
There's no chance of cable here either.

Our neighbour moved to Tiscali but whenever he has a problem T blame BT and BT refer him to T to sort it out.

We have found the best course of action is to decide what you want and persist until BT offer a deal something near what you want. It takes time and a threat to move to another provider usually does the trick.
#16
would getting one of those 3g modems be any good to you then? i think they start from around 10 per month, obviously if you are going to use the internet loads the download limits are a problem but if your just going to be browsing it might work out cheaper, especially considering you only need it for 6 months
#17
Well it would mainly be used for gaming online (fps games) which require a good connection.
#18
If there's no line then activation fee is unavoidable,
However if there's a line there you shouldn't get charged a penny, check for dial tone.
I've just moved and 5 BT sales reps told me i'd have to pay to put in a line despite me insisting I had a line with dial tone, then finally last rep I talked to said no probs, no fee, and 2 days to setup.... and that was last tues, phone was working Thurs morning.
I have read on BT.com that to break contract you have to pay rest of line rental or £70, which ever is least so I insisted on only line rental contract 12 month so I wouldn't have to contracts to pay out of:thumbsup:
#19
Ritchie 2

My main issue with them is outsourced and unskilled customer/technical services who can only deal with the most basic of issues. .


of course this does not include the highly skilled outsourced installation engineers. :whistling:
#20
stora
of course this does not include the highly skilled outsourced installation engineers. :whistling:



Of course not :oops:
#21
I'm afraid it's VERY likely that you'll have to pay the £125 activation charge, as someone said earlier it's BT the service provider passing the charge on that Openreach charge BT for the work. I am a CSE (customer service engineer) so have a fair bit of knowledge in this field. If you have soft dial tone (dial tone that does not allow calls to be made) you may not get charged. Dial 17070 and write down the circuit number and quote that to sales. It used to be that most re-connections and ports from cable where done free of charge, those days have now gone as the UK comms market opens up to more service providers. Talk Talk and the like should be able to offer provisions in the near future. I have also heard that if you tell sky that you will gete there TV, phone, ADSL offerings they will refund you the install charge after providing them with proof of it.
#22
i used to work in a bt call centre where i set up new lines for customers. the fact of the matter is that when you are setting up a line that has never been activated before, there is no way to get around the charge. there are no options in the set up screen process to get around it. i think it is possible to spread the cost though so you dont have to pay it all at once

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