With BT I went to pay my phone bill as it was due last week and I dont have a direct debit set up(their error actually as I did but they gave me a new account and phone number after an error closed the account)
I couldnt make outgoing calls as it kept going to BT automated services.
But every time I tried to put in my phone number first attempt went through as incorrect number, second told me "as I am not the account holder, please ring back after you get them to ring" or something then disconnected me.
This happened about 10 times so I rang BT on 150 and this time got through that stage but when I went to pay it recognised my payment as 2p instead of £20 and told me I needed to pay £20, then after a few more attempts ringing back each time it asked for my card details then after I put them all in told me "sorry techincal difficulties" then disconnected me, after 3 attempts at that I phoned CS and spoke to an Indian woman who was polite but kept misunderstanding what I was saying thinking I meant I couldnt pay when I said there was a problem on the automated service.
Then when I did pay as went to end call she told me "oh do you want to sign up to direct debit as you have been charged £4.50 for paying by card" I was shocked as she never told me before the call, and even after I paid she asked "is there anything else I can do" I said no thanks thats all, then she mentioned the charge telling me it saves me money!
Then how it takes 24-48 hours for my line to be able to make calls again!
Then came Orange I went to signup for PAYG dial up as my broadband was down and goes down often for hours at a time, but after being on hold 15 minutes was given another number which when I rang it was just a number for checking status of the network.
So I ring back and am given a 0906 number and was told its 5p a minute to ring it, so I do and I get technical support for broadband and am told its 50p a minute!
I then phoned 118118 for a local business number as I had no internet and it wasnt in phone book and woman told me the company I was looking for didnt exist. Waste of money
SIgh so then I phoned 118247 from my mobile and was charged over £1 for a 30 second phone call and was shocked.
What a day for phone calls lol