apparently i owe them £700!!!
Had the HomeHub v2.0 - with the HH Phone for about 6months (broke down in Jan-10), after so many calls and one call out they finally found that it was the HomeHub problem not my property or there side of things.
When the guy came and inspected, i thought he was going to give me a new HomeHub because i only had broadband with them for 6 months (took out 18month contract).
He left my HH, and said that they can't issue out replacements you have to get in touch with the CS and get them to send you a replacement.
i called and they said i have to pay for a brand new HUB!!!! £100!!
all the HUB ever did was sit there under my desk, never moved, never touched because its never had a problem. surely they don't just last 6months!!
so after so many calls trying to get a new HUB because i was paying for internet which i wasn't getting, they still wanted me to pay....so i switched broadbands and i am now with 02!!
today when i tried to make a general call, because my landline is BT, got a message basically saying i haven't paid a bill, please ring CS. so i did because i am 100% sure i paid my phone bill. They confirmed this over the phone but they said you have outstanding £700!!!! because you left broadband!! WTF!!! how is this possible??
anyone had shamble experience with BT? bloody joke!! and yes....i ain't paying a penny.