Ages ago I signed up to BT online billing so as well as a paper bill I could check it online and budget better for the bill coming, this meant I could still have my paper bill as I prefer them because they are easier to double check and are useful for when you need proof of ID.
Earlier in the week I got an email saying they where switching ALL online customers to fully paperless billing. No dsicount to represent the cost saving to them just that all online customers HAD to go to paperless well I was less than happy about this due to the reasons above of why I personally prefer paper billing so I hastily fired an email back to them saying as much as well as the fact their website is often painfully slow for me and that I believed they had done it so as they could sneak charges up without customers realising as easily! As soon as I hit send I thought oops I shouldnt have done this in this tone, however logging into my email this morning I found a reply saying we are very sorry to hear of your complaint we will swith you back to paper billing and as a gesture of goodwill give you a £5 discount on your next bill.
So if you want to go back to paper bills and have been put on paperless against your will complain it works wonders!