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BT Broadband

ziggzag Avatar
9y, 4m agoPosted 9 years, 4 months ago
Help needed my service is rubbish but stuck with them. [U h4x3r please help
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ziggzag Avatar
9y, 4m agoPosted 9 years, 4 months ago
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banned#1
right ok

Are you BT Home Hub?
also how are you connected to your pc is it via Ethernet or USB?
#2
what are your stats, please provide some details - package, speed, attenuation, how you are connected, modem, router, usb, lan cable etc
#3
sorry guys, followed you over from the SKY thread..... i'll leave you to it, unless you need any more help! ;-)
#4
h4x3r
right ok

Are you BT Home Hub?
also how are you connected to your pc is it via Ethernet or USB?

Hi using Bt hub
connected through ethernet
Using windows firewall cos zone alarm caused too many conflicts
also use avg as anti virus
connected to main socket and have not got my sky connected to phone line because cant get online at all when its plugged in

dont know what else you need just now thanx
#5
jayhab
sorry guys, followed you over from the SKY thread..... i'll leave you to it, unless you need any more help! ;-)



No prob any help is appreciated
banned#6
on your bt hope hope interface:

whats your downstream and upstream?
mines the following

Downstream 8,096 Kbps

Upstream 448 Kbps
#7
What do you mean by your service is rubbish? Do you keep getting disconnected or do you have rubbish speeds?
#8
Downstream 8,096 Kbps



Upstream 448 Kbps
banned#9
ziggzag
Downstream 8,096 Kbps



Upstream 448 Kbps


1 last question just to confirm you are plugged into the master socket using the Micro Filter?
#10
ziggzag

connected to main socket and have not got my sky connected to phone line because cant get online at all when its plugged in



Sounds like a missing or broken filter...
#11
Tatey
What do you mean by your service is rubbish? Do you keep getting disconnected or do you have rubbish speeds?



speeds always low but drop all the time have probs getting connected alot of the time as well pages time out on a regular bases
#12
h4x3r
1 last question just to confirm you are plugged into the master socket using the Micro Filter?

yeah only have one socket in the house and have tried changing the filter in case it was faulty
#13
Have you run a BT speedtest?

http://speedtester.bt.com/

what are the results?>
banned#14
ziggzag
yeah only have one socket in the house and have tried changing the filter in case it was faulty


RIGHT
Ok when you download files whats your download speed @

How many KB?

you can see here
http://www.timginn.com/speedtest/download2.gif
banned#15
jayhab
Have you run a BT speedtest?

http://speedtester.bt.com/

what are the results?>

i normally use the [url]www.btopenworld.com/speedtest[/url] but seervers are SLOW!
#16
h4x3r
i normally use the www.btopenworld.com/speedtest but seervers are SLOW!


The other one used to tell you what you Bras profile was set at - but don't know if it still does as it is incompatible with Sky LLU!
banned#17
jayhab
The other one used to tell you what you Bras profile was set at - but don't know if it still does as it is incompatible with Sky LLU!


his/shes got BT Broadband!
#18
IP profile for your line is - 7000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 6471 kbps


but when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering
#19
h4x3r
his/shes got BT Broadband!


yeah i know - i'm on Sky LLU so can't use the BT speedtest anymore - but when i was still on BT's network, i used to run that test to see what my Bras profile had been set at! :thumbsup:
#20
ziggzag
IP profile for your line is - 7000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 6471 kbps


but when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering


From those stats there's nothing wrong with the connection...

over active firewall?
or some spyware on machine?
banned#21
ziggzag
IP profile for your line is - 7000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8096 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 6471 kbps


but when I try and listen to radio or stream football ex my speeds drop so low I spend all my time buffering


Your line is FINE!
NOTHING to WORRY about :thumbsup: :) :roll: :whistling:

Well if you have a slow connection elsewhere that means that server is ****

You download @ full 8MB

What the problem is if you go and watch football and listen to radio and buffers this is because of that server had not good upload rate or is busy


Its hard to understand

Basically your connection is FINE

When you download a program it MIGHT download slow because of the SERVER you are DOWNLOADING from

D/W your connection is fine


anymore questions?
#22
http://i18.tinypic.com/6f7cmkk.jpg
#23
I'd grab an anti-spyware prog (spybot search and destroy is a good start) and run a check just to be sure, but as h4x3r says: the line is fine, and your profile is very healthy at 7000k
#24
jayhab
From those stats there's nothing wrong with the connection...

over active firewall?
or some spyware on machine?



no spyware only rebuilt computer yesterday

using windows firewall
#25
Then I don't think you have any problems!

what results do you get from here:

http://www.speedtest.bbmax.co.uk/
#26
h4x3r
Your line is FINE!
NOTHING to WORRY about :thumbsup: :) :roll: :whistling:

Well if you have a slow connection elsewhere that means that server is ****

You download @ full 8MB

What the problem is if you go and watch football and listen to radio and buffers this is because of that server had not good upload rate or is busy


Its hard to understand

Basically your connection is FINE

When you download a program it MIGHT download slow because of the SERVER you are DOWNLOADING from

D/W your connection is fine


anymore questions?



yeah you would think it was a server prob but happens on everysite I use was goin to buy subscription for channel 67 to watch celtic but managed to get code to try it out and ended up turning it off because it was too slow. Surely this is a good site as they have thousands of people using the service without any probs
#27
Have you run a tracert?
#28
jayhab
Then I don't think you have any problems!

what results do you get from here:

http://www.speedtest.bbmax.co.uk/




Link to result: http://www.speedtest.bbmax.co.uk/results.php?t=1186182101&v=1983747
#29
jayhab
Have you run a tracert?



soz not a techie just learning so dont know what that is:oops:
banned#30
OK
let me explain

files you download/things to stream/forums/websites are all stored on servers.

On many servers you can choose what server you would like your website/files etc etc to be stored on

Some servers do not have a good upload speed which means your download speed will be rubbish

Some servers are the best upload speeds in the world but you will STILL download slowlly BECAUSE alot of people are downloading from that server

NOW if this occurs you will download slowly

why?

Because the server will been to upload @ 800k for you to download @ 800k which is 8MB

But your connection is FINE there will be nothing to improve it as it cannot be improved
#31
[COLOR=black]hmmm - now that suggests there maybe a problem somewhere....[/COLOR]
[COLOR=black][/COLOR]
[COLOR=black]try a tracert test:[/COLOR]
[COLOR=black][/COLOR]
[COLOR=#e7221b][FONT='Times New Roman'][COLOR=black]go to start and run, type in cmd and then press ok. Then in the black DOS box that comes up type in tracert [/COLOR][COLOR=black]www.bbc.co.uk[/COLOR][COLOR=black], copy and paste results[/COLOR][/FONT][/COLOR]
#32
what h4x3r is saying is true, however there may be a dodgy link between you and the end server, hence the bt speedtest reports everything as fine. A tracert may show where the problem is.
#33
http://i12.tinypic.com/4ot3q00.jpg


soz copy and paste wouldn't work
banned#34
its fine
screenshot downloading this file @ 25% 50% 75% and try to 90-100% download the LARGE file 15MB be quick because it finishs download in like 10 seconds
#35
hmm.. the first line suggests there may be a problem between your PC and the Hub. When I run the test, the first line shows three lots of <1ms - which is the length of time, or delay bewteen the PC and the router /hub.

As you are connected using the ethernet cable - have you checked the cable for kinks/damage? tried a different cable?
banned#37
jayhab
what h4x3r is saying is true, however there may be a dodgy link between you and the end server, hence the bt speedtest reports everything as fine. A tracert may show where the problem is.


forgot to mention NETWORK CARD?

no there is no problem because the 1st speed test was fine
my tracert eneded up the same but i download 800k+
#38
ziggzag and h4x3r - does the BT hub have an additional firewall? - areally aggressive one?
#39
Hi guys seems to be running grt at mo but its 12.30 at night so net is fairly quiet. Goin to try other tests you have advised maybe 2moro and see what I get. Thanx for all your help and patience may give you a shout again if that ok. just managed to finish downloading file from earlier screen shot at 400kb so quite chuffed that its working ok now that i'm goin to my bed at not trying to use it.
banned#40
jayhab
ziggzag and h4x3r - does the BT hub have an additional firewall? - areally aggressive one?


nope its sh*t try turning it off
its defult to standard

lets see how his screen shots come out

I seriously think everything is fine and he has some sort of p2p app running if it carrys on

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