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BT Broadband 'fair use' rip-off

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In April 08, I joined BT Broadband on their option 1 deal. Fine I thought, until they decided to start changing the fair use policy. Originally, the service gave a 5gb pm usage with 30p per gb over … Read More
Scribbles Avatar
8y, 5m agoPosted 8 years, 5 months ago
In April 08, I joined BT Broadband on their option 1 deal. Fine I thought, until they decided to start changing the fair use policy. Originally, the service gave a 5gb pm usage with 30p per gb over and above that. They changed that to 10gb pm and 60p per gb later last year.
No biggie if you adhere to your monthly limit, but now they have sent out an email saying that the excess charge is yet again being increased to £1 per gb.
I let the first change slide, but not again. Lets face it, everyone goes over their allowance once in a while, through no fault of their own. As I am in contract, and in effect have my hands tied, do I have fair cause to complain to ofcom regarding this blatent profiteering? Lets face it, their motive is to obviously entice an upgrade to the next tariff up, option 2. I don't see why I should keep being penalised by BT for being a low user.
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8y, 5m agoPosted 8 years, 5 months ago
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#1
Migrate to an unlimited package from another provider...
#2
Well if you originally thought 5Gb was enough and took out your contract for this, and BT doubled it to 10gb and you are still concerned about blowing your limit then surely you should take some blame for a bad decision. Downloading more than 10Gb a month isn't a low user! Surely if it was April you are in a position to migrate in just a few weeks or upgrade to the next tier.

I understand the point about cost per Gb, and it has gone up a lot but wouldn't it just be right to sign up to a better value package if you are downloading so much stuff. Some ISP's don't include downloads overnight as counting towards your limit.
banned#3
I agree mate. Completely unfair.

Have you called them? Ring and ask for your MAC on the grounds the changes could adversly affect you. Even if you haven't fallen foul yet, doesn't mean you won't.
#4
BlackCloud
Well if you originally thought 5Gb was enough and took out your contract for this, and BT doubled it to 10gb and you are still concerned about blowing your limit then surely you should take some blame for a bad decision. Downloading more than 10Gb a month isn't a low user! Surely if it was April you are in a position to migrate in just a few weeks or upgrade to the next tier.

I understand the point about cost per Gb, and it has gone up a lot but wouldn't it just be right to sign up to a better value package if you are downloading so much stuff. Some ISP's don't include downloads overnight as counting towards your limit.


+1.
#5
guv
I agree mate. Completely unfair.

Have you called them? Ring and ask for your MAC on the grounds the changes could adversly affect you. Even if you haven't fallen foul yet, doesn't mean you won't.


+1 :thumbsup:
banned#6
BlackCloud
Well if you originally thought 5Gb was enough and took out your contract for this, and BT doubled it to 10gb and you are still concerned about blowing your limit then surely you should take some blame for a bad decision. Downloading more than 10Gb a month isn't a low user! Surely if it was April you are in a position to migrate in just a few weeks or upgrade to the next tier.


You may be correct in saying it was a bad call to chose this tarrif as it stands, but the OP is not complaining about what he signed up for, but what it's being changed to.. A big difference. I agree with what you say though about voting with your feet when the current contract is up. Its the only thing they'll listen to.
#7
10GB? Thats only a days usage for me!
#8
dcx_badass
BT to put her on a business contract instead, it was only £5 more and is unlimited.


harlzter
10GB? Thats only a days usage for me!


I upgraded my BT account recently to unlimited after signing up to newsgroups. Talk to the retention people if you want the best deal. I'm paying £15.09 (or £15.06 :?) a month on a new 12 month contract. Have used about 150GB+ this month and no probs with speed etc. Also my BT exchange is upgrading to ADSL2+ next month so much higher speeds. Details here if your exchange hasn't upgraded yet http://adsl24.co.uk/networkstatus/wbc/list/
#9
It aint a fair usage policy in question here though lol, your contract is limited to 10Gb a month, thats the contract not 'fair usage', and the charges are for when you go over that pre-defined limited. If its not enough then change the tariff!!111!!11!

non issue
#10
There is no such thing as an "unlimited" package. The most prevalent is VM - but they have throttling between 10am and 9pm where if you go over x GB (depending on your package) you get rained in to 25% of your speed so a 10MB connection gets curtailed to 2.5MB for 10 hours after you go over the limit.
#11
Bluerinse
Migrate to an unlimited package from another provider...


no such thing
#12
BlackCloud
Well if you originally thought 5Gb was enough and took out your contract for this, and BT doubled it to 10gb and you are still concerned about blowing your limit then surely you should take some blame for a bad decision. Downloading more than 10Gb a month isn't a low user! Surely if it was April you are in a position to migrate in just a few weeks or upgrade to the next tier.

I understand the point about cost per Gb, and it has gone up a lot but wouldn't it just be right to sign up to a better value package if you are downloading so much stuff. Some ISP's don't include downloads overnight as counting towards your limit.


You missing the point mate. I signed up on the understanding that if I inadvertantly used 20gb in a month (easily done), then i'd be paying 'cost' + £4.50. That then went up to a potential 'cost' + £6.00, now it is 'cost' + £10.00. It's a very obvious case of moving the goalposts, to my detriment.
Don't you think i'd have originally signed up for option two had I known the price per gb was going up by 330% over the next 9 months? But there is no maximum amount of usage on opt. 1, so 30p per gb seemed fair. Believe me, 5, or even 10gb per month is nothing. 10gb is 340mb per day. A Linux ISO will set you back 700mb alone, then what about internet radio? BBCi player? etc.
#13
we are on option 3 ...... and there id 4 of us using the internet ............ 4 pc's on all day & my xbox360 as well

we used to be on option 2 but we kept going over so bt asked if we wanted upgrading (they rung us with the offer)

we now never go over any limits even tho we must download loads .......... my dad at least 40 gb a week and same for me and my brother ....... also me and my dad also watch huge amounts of tv online .... and download iplayer etc

i think last month we download 400Gb of stuff :o
#14
dontasciime;4414505
no such thing


sky max is unlimited with no fair use policy ,,
according to the gadget show about 3 months back
#15
I have unlimited downloads
#16
You'd need to use more than about 13GB on a 5GB contract to be worse off. I see your point but in many ways you're better off. If you use 10GB it will now cost you nothing whereas it would have cost you £1.50.
#17
magicdamo
sky max is unlimited with no fair use policy ,,
according to the gadget show about 3 months back


Alfonse
I have unlimited downloads



It never used to be but it has changed so you are right however I suspect all is not as it would seem and there will be some other Clause they will bring in

http://www.skyuser.co.uk/forum/sky-news-announcements/25199-sky-max-broadband-truly-unlimited.html


http://www.skyuser.co.uk/forum/sky-news-announcements/25255-message-sky-broadband-team.html
#18
Benjimoron
You'd need to use more than about 13GB on a 5GB contract to be worse off. I see your point but in many ways you're better off. If you use 10GB it will now cost you nothing whereas it would have cost you £1.50.


Yeah, thats why I let the first change slide. But 60p to £1 is a sizable increase with no increase in the included allowance. Conveniently, the option 2 allowance is increasing from 15gb to 20gb :roll:
It's just a plan by BT to coerse option 1 customers into upgrading to option 2 IMO
#19
Scibbs - just stop moaning and upgrade! You are getting 10GB for a contract that you signed for 5GB. What more do you want?! :p

But seriously, what are you paying for your Option 1? You might end up paying less for the unlimited package (Option 3) if you do upgrade (as I said approx £15 for unlimited on a 12 month contract with new BT Homehub 2 delivered - and I just checked, we've actually used 318GB so far this month...).
#20
Liddle ol' me
Scibbs - just stop moaning and upgrade! You are getting 10GB for a contract that you signed for 5GB. What more do you want?! :p

But seriously, what are you paying for your Option 1? You might end up paying less for the unlimited package (Option 3) if you do upgrade (as I said approx £15 for unlimited on a 12 month contract with new BT Homehub 2 delivered - and I just checked, we've actually used 318GB so far this month...).


about the sum of it
#21
Why is it unreasonable for me to expect a contract to be adhered to? BT's 'Fair Use' T&Cs have changed twice in nine months, once in July 08, and now in Apr 09. Both times to my detriment. That, whatever way you want to paint it, is unacceptable.
If it was Three, you would all feel different about it :roll:
#22
Scribbles
Why is it unreasonable for me to expect a contract to be adhered to? BT's 'Fair Use' T&Cs have changed twice in nine months, once in July 08, and now in Apr 09. Both times to my detriment. That, whatever way you want to paint it, is unacceptable.
If it was Three, you would all feel different about it :roll:


becos their T&Cs will say somehting like we have the power to make changes when we want without notice, blah blah blah, pointless trying to fight it.
#23
Scribbles
Why is it unreasonable for me to expect a contract to be adhered to? BT's 'Fair Use' T&Cs have changed twice in nine months, once in July 08, and now in Apr 09. Both times to my detriment. That, whatever way you want to paint it, is unacceptable.
If it was Three, you would all feel different about it :roll:


If you expected the contract to be adhered to, surely it works both ways? In which case, you should be happy with 5GB? And 'to your detriment' is debatable in this case.

But the main point is, if it's a problem that you want to moan about, why take it out on us? Talk to BT!! :p

( all in good spirit's btw Scribbs :thumbsup: )

p.s. I like three - have 4 contracts with them and very happy :)

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