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Bt Engineer call out charge

lavondys Avatar
6y, 5m agoPosted 6 years, 5 months ago
Been having probs with my BT broadband

Bt said it would send an enginner out to run some tests. Nothing about it being chargeable nor did i authorise this being a chargeable service i might have to pay for.

Enginner came out

nothing found faulty on the residential line, even though its a BROADBAND fault!

Bt sent the wrongg engineer from the start!

Just got my bill

THEYVE CHARGED ME £127.99..........

F*********** RIP OFF MERCHANTS.

Anyone else had this happen?
lavondys Avatar
6y, 5m agoPosted 6 years, 5 months ago
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Comments/page:
#1
The broadband is through your residential line, just tell them the fault is intermittent and ask where they informed you of any fees beforehand,
#2
My understanding is there is 2 parts to yur internet connection. The PSTN line, which is essentially the phone line and then the ADSL cicuit which provides the internet. It is possible to have a perfect functioning phone line (PSTN part of it) but ADSL be down, thus no broadband, did they send an openreach engineer, as these are the ADSL engineers?
#3
harlzter;8920823
The broadband is through your residential line, just tell them the fault is intermittent and ask where they informed you of any fees beforehand,


Thanks for that but bt have made it harder for you as there are 2 engineering departmentss for one problem :?

cosmicdav3;8920916
My understanding is there is 2 parts to yur internet connection. The PSTN line, which is essentially the phone line and then the ADSL cicuit which provides the internet. It is possible to have a perfect functioning phone line (PSTN part of it) but ADSL be down, thus no broadband, did they send an openreach engineer, as these are the ADSL engineers?




residential engineer for my residential line....even though i told them i relied on my bt home hub phone and didnt use a phone plugged fdirectly into my phone box so in response it much have been an openreach engineer as he said he only dealt with the residential phone line section.
#4
last time i checked engineers didnt work for free.....maybe this has changed

what does your contract stipulate for engineer call outs, im guessing you havnt checked?
#5
casparwhite;8921055
last time i checked engineers didnt work for free.....maybe this has changed

what does your contract stipulate for engineer call outs, im guessing you havnt checked?


No engineers dont work for free they do however get charge out at extortianate fee.

BT do charge £127.99 and this would be a big charge to swallow even if you requested it WHICH I DIDNT.

The enginner was sent out on behalf of BT at there request not mine. Yet they see fit to charge me when i did not request it!! It was a broadband fault, a service i pay nearly £30 a month for which is BOL****S

Ive just got off the phone and after blowing 3 winds down the phone to an Indian chap i got the charge refunded. However this was the 3rd phonecall i had to make to them after being told they would ring me back and ive wasted 2hrs 37 mins and 4 seconds of my day talking to numpties.

Roll on September when i go take my phone contract elsewhere!
#6
Will read more later, but don't pay as you didn't agree to it.

Also they should only charge if they find the fault in your equipment, not that the wrong engineer is out. I recently had 4 engineers out and didn't pay a penny. Got just over £100 in compensation for wasted time etc.
#7
I test for line faults via the online service. Callouts are chargeable if it's the customer's equipment or internal wiring causing the fault -, the easiest way to be safe is to disconnect everything in the house and plug one wired phone into the master socket when you do the tests.
I had broadband speed issues - it dropped from 2 to 0.8. They sent out a broadband engineer, who had no specialist equipment, he left the house to go to the exchange for a test, then departed - leaving me with no broadband whatsoever. I went in to melt down, explained to Bombay that I couldn't upload my weeks work so wouldn't get paid... the saga continued for 2 weeks of engineers and phone calls. End result, my broadband speed went up from 2 to 6.5 thanks to a special faults officer changing the card in the exchange. Good luck.
#8
lavondys

Ive just got off the phone and after blowing 3 winds down the phone to an Indian chap i got the charge refunded. However this was the 3rd phonecall i had to make to them after being told they would ring me back and ive wasted 2hrs 37 mins and 4 seconds of my day talking to numpties.



2 hours 37mins 2s to remove £130 = Result. :thumbsup:
#9
I had a problem with my landline going to someone elses number,anyway after trying several things to test the line i was told they would send an engineer out and it might cost 127.99,so i said no leave it i'm not paying that etc etc,next day i had a text through saying the engineer was booked for the next Monday(this was a Saturday)

I had to ring up and cancel something that i never asked for in the first place,BT are inept at times.
#10
chalkysoil;8923634
I test for line faults via the online service. Callouts are chargeable if it's the customer's equipment or internal wiring causing the fault -, the easiest way to be safe is to disconnect everything in the house and plug one wired phone into the master socket when you do the tests.
I had broadband speed issues - it dropped from 2 to 0.8. They sent out a broadband engineer, who had no specialist equipment, he left the house to go to the exchange for a test, then departed - leaving me with no broadband whatsoever. I went in to melt down, explained to Bombay that I couldn't upload my weeks work so wouldn't get paid... the saga continued for 2 weeks of engineers and phone calls. End result, my broadband speed went up from 2 to 6.5 thanks to a special faults officer changing the card in the exchange. Good luck.


If it was this easy to rectify probs for the customer wouldnt you think they should do it in the first place!

Wotwot123;8923768
2 hours 37mins 2s to remove £130 = Result. :thumbsup:


I THANKYOU ....... BOWS

deb8z;8923853
I had a problem with my landline going to someone elses number,anyway after trying several things to test the line i was told they would send an engineer out and it might cost 127.99,so i said no leave it i'm not paying that etc etc,next day i had a text through saying the engineer was booked for the next Monday(this was a Saturday)#

I Rest my case on this one. BT = bloody trash

I had to ring up and cancel something that i never asked for in the first place,BT are inept at times.


Inept isnt the word. i would plum for "Useless"....

dcx_badass;8924941
Standard BT call out charge if there's no problem found, they don't work for free. It's all in the contract.


No one said they should work for free bgut when you pay a fee for a service and they CANT provide you with that service then why should you be charged?

I had already stated that it was a brandband fault and nothing to do with "MY" equipment except may that "FAULTY" batch of "HOMEHUBS" that got installed............. As told to me by "A BT ENGINEER" that "BT" is now making a killing on by charging out "£127.99" for engineers to visit properties, the engineers are being told by "BT" to "DENY" that the "HOMEHUB'S" are faulty............:whistling:
#11
the broadband engineer that came first to us didn't even have a spare home hub to use to test - we dug out an old router to test that the service was still carp.
But weirdly, about a month after it was all sorted, I got a letter from BT saying my free second phone number had been taken away because I didn't use it... more phone calls, and I was given a new replacement number, so we'd have two lines again. Only it wouldn't work.... numerous phone calls to Bombay, who talked me through loads of actions to get the hub phone working... nothing, so they concluded it was a faulty hub, and ordered me a free new one. Later that night I noticed for the first time a button on the hub called "find the handset" and guess what, it made the phone work.! I phoned Bombay and told them the phone was now working, but they said it was therefore an intermittant fault, and I must install the new hub when it arrived. Unopened box is sitting here in case the hub ever does break.
#12
If you think the problem may be at your house then don't call your service provider, get a local Ex-BT engineer instead. Always much much cheaper! Just google 'Telephone engineer' followed by your town.
For example Telephone engineer Petersfield. (www.petersfieldman.com ) Ex-BT engineer here is from only £12 per hour.
banned#13
I had a similar problem and they tried to do the same. I did manage to get the charge removed, however this was a few years back and BT have become quite a nasty hard nosed organisation now.

The fault was in the wall socket, which was the first port of entry into my house. It was one of the old style used when broadband first came about and they tried to argue it was my socket. It wasn't They installed it.

I'm leaving BT shortly myself and going to use a different provider to take my line. I never make any calls, just need it for broadband. I'd never use Virgin. They are the worst company on the planet.
#14
guv
I had a similar problem and they tried to do the same. I did manage to get the charge removed, however this was a few years back and BT have become quite a nasty hard nosed organisation now.

The fault was in the wall socket, which was the first port of entry into my house. It was one of the old style used when broadband first came about and they tried to argue it was my socket. It wasn't They installed it.

I'm leaving BT shortly myself and going to use a different provider to take my line. I never make any calls, just need it for broadband. I'd never use Virgin. They are the worst company on the planet.

I'd of charged you.

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