BT Engineere advice needed please. - HotUKDeals
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BT Engineere advice needed please.

Donkey Kong Avatar
6y, 1w agoPosted 6 years, 1 week ago
Hi,
Having a problem with My phoneline. The phone does not ring when someone phones us. It seems that My active wires coming in are the green and black wires not the orange and white.
If I try ringing the landline from My mobile the line becomes active without ringing or picking up the home phone! You just get a noisy line.
Any help would be appreciated. BT say that the line is fine and will charge Me £127 if they come to fix it.

Mike.

I should say I have a clear line to dial out on.
Donkey Kong Avatar
6y, 1w agoPosted 6 years, 1 week ago
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#1
on mobile on way home now will advise then
#2
The fact your on the green black (pair 2) and not orange and white (pair 1) is never a good sign, have you tried in the master socket test socket? I'm suspecting so if you know which colour your line is on, if you have nothing before the master socket ie it's just the BT cable coming in from overhead or underground you have nothing to fear. Your cable isn't rubbing in a tree is it? Sounds like you have ringtrip/rectified loop. Make sure you try the test socket if you haven't done so already
#3
Paddy_o_furniture
The fact your on the green black (pair 2) and not orange and white (pair 1) is never a good sign, have you tried in the master socket test socket? I'm suspecting so if you know which colour your line is on, if you have nothing before the master socket ie it's just the BT cable coming in from overhead or underground you have nothing to fear. Your cable isn't rubbing in a tree is it? Sounds like you have ringtrip/rectified loop. Make sure you try the test socket if you haven't done so already


I agree.
#4
Hi,
Thanks for getting in touch.
I don't have a test socket, its a master socket without the seperate master socket. I can ring out fine but no in coming calls are heard. I have tried the orange and white cables but this gives Me not dial tone.
Hope I am making some sense,
Mike.
#5
Donkey Kong
Hi,
Thanks for getting in touch.
I don't have a test socket, its a master socket without the seperate master socket. I can ring out fine but no in coming calls are heard. I have tried the orange and white cables but this gives Me not dial tone.
Hope I am making some sense,
Mike.

Is that the only socket you have? You'll get nothing across pair one (orange white). If you haven't already done so (as you don't have a master socket) if you have more than 1 socket unplug everything from the line phones, modems, fax, sky box and ring your landline again.
#6
I've got no other phone sockets working off this main socket, they are all disconnected now. Do you think because My broadband is working and I am able to phone out (good clear line) that I should be safe to get BT out. I think I'm right in saying that I only need the green and black wires connected on the main socket.
Mike.
#7
Donkey Kong
I've got no other phone sockets working off this main socket, they are all disconnected now. Do you think because My broadband is working and I am able to phone out (good clear line) that I should be safe to get BT out. I think I'm right in saying that I only need the green and black wires connected on the main socket.
Mike.

Yes only the Green and Black if you have an older type master socket they'll be connected to terminals 2&5 the colour to each is unimportant as in most cases the network is not polarity concious. When you ring your line it's still answering itself with everything unplugged?
#8
Just tried it and yes it answers itself after one ring. Really crackily line after that.
#9
Donkey Kong
Just tried it and yes it answers itself after one ring. Really crackily line after that.

Nothing to worry about then, fault is before the master socket
#10
nice bit of help there paddy-o-furniture. :thumbs-up:
#11
Paddy_o_furniture
Donkey Kong
Just tried it and yes it answers itself after one ring. Really crackily line after that.
Nothing to worry about then, fault is before the master socket
Think I will take a chance then and ring them.
#12
Yes thumbs up from Me to paddy! Nice to have some help when needed.
richp
nice bit of help there paddy-o-furniture. :thumbs-up:
#13
more than welcome, keep me updated. Also make sure the openreach engineer fits an nte5a and does a full pair quality test. A 1/2 decent engineer would do bot without being asked

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