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BT landline activation charge

marktq1 Avatar
8y, 8m agoPosted 8 years, 8 months ago
A few weeks ago there was a thread regards the £125 fee BT charge to activate a line if the previous tenant has switched to another provider, my daughter was in this position a bt box in the flat but no dial tone BT were quite stroppy insisting £125 had to be paid even though all that was required was a flick of a switch, I contacted my MP thru writetothem.com he agreed this is outrageous and promised to bring it up with the chief executive of BT shortly after an engineer called flicked the switch or whatever at a box up the road, Bt then called said that no charge would be made and 3 months free line rental offered as recompense for the hassel, also said it was BT head of complaints that had been dealing with the issue , they agreed that these charges should not be imposed unless an engineer has to repair the line not just because previous tenant hasswiched provider , so my advice dont accept these charges contact your MP wrietothem.com make it easy
marktq1 Avatar
8y, 8m agoPosted 8 years, 8 months ago
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#1
had the same issue , luckily with arguing we had it refunded.......its outrageous (p.s go kitten! ) lol
#2
I seriously hate bt at the moment, if we could I would change providers,
#3
No to be all corporate and what not, It's not BT charging you. BT is only passing on the charge that openreach (a bt company) charges all SP's £125 activation. BT isn't a charity. Why should you get the line switched on for free? Blame ofcom for forcing the BT group to split up. Before thr creation of Openreach in-situ provides where free.
#4
BT agreed that these charges are wrong and should not be charged unless an engineer is actually requied to do some work, they also acknowledged that these charges are often made when they shouldnt be and if openreach is nothing to do with BT why is it that after they have activated the line you have to accept a 12 month contract with BT
#5
Bt openreach is a company dealing with the wifi connections isnt it?
#6
hawkio
Bt openreach is a company dealing with the wifi connections isnt it?


no, openreach looks after the network (the access network) they provide and maintain bts network. if you have a fault on your line it will be openreach that fixes it.
#7
openreach will provide lines on behalf of any sp that pays for the work. the contract you enter into has nothing to do with openreach. just becuase an engineer doesn''t visit doesn't mean that a one hasn't worked on your line.
#8
I presume you don't pay a fee if you switch line provider back to BT? as they would be glad for the business?
I assume the fee is to reconnect a dead line? which is why their scamming people with this fee as there are no alternatives because they "own" the switch?
#9
If your not happy with BT's charge then go to another company, in most cases youll find the same charge or their not willing to do it.
#10
it's a joke how much they charge though. 125 quid for 5 minutes work most of the time.
#11
Kitten13
it's a joke how much they charge though. 125 quid for 5 minutes work most of the time.


Can you explain to me what this 5 minutes work is ?
#12
I don't get how people are defending BT on this connection charge. BT sometimes makes you pay £125 even if the previous tenant already paid that amount to get their phone line connected. If the new tenant is to pay anything, it should be the reconnection charge or whatever. My friend and I live in 2 different flats in the same building and both of us believe the previous tenant already had BT connected before they left. No way should the £125 charge be levied our cases. I didn't know about the wrietothem.com at the time or that's what I would have done. Thanks OP for bringing it up.
#13
BT is a PLC and has shareholders to look after, OFCOM forced the UK comms market open and demanded the creation of Openreach. You now have a choice of who supplies your phone or ADSL. If you don't like BT look elsewhere.
Agan just because no physical work has been done at your premises doesn't mean that no work has been done. It's not as simple as "flicking a switch" to provide a line.
#14
the point is that BT in there press releases on this subject state that unless a engineer is required to REPAIR the line then no charge should be made howver in many caes the charge is still made even when repair work is not required
#15
They did it for us for free, also did the box that was broken, no problem withBT.
#16
If the previous tenant had a BT line and when you moved in you had to pay the connection charge it probably meant that the previous tenant hadnt had the line working for some time and if he got it disconnect just before you moved in and you tried to activate it straight away then you should not have been charged.

They also do a 1/2 price connection charge if you take up an 18 month contract. (they did about 4 months ago)
#17
BT have been playing an act between seemingly open and progressive and protecting their monopoly for the last 10 years or so since things have been opened up. Unforetuneately they've been reluctant as an ex state owned monopoly to let go of their old money spinning work practices to the detriment of the consumer and that is why we have a mediocre telecoms services in this country compared to most of the rest of europe.
banned#18
BT reconnected us for free when we bought new house, but we had a dial tone when we turned up. Maybe its something to do with people living there before the way they ask for the line to be disconnected.
#19
hughwp;1795895
BT have been playing an act between seemingly open and progressive and protecting their monopoly for the last 10 years or so since things have been opened up. Unforetuneately they've been reluctant as an ex state owned monopoly to let go of their old money spinning work practices to the detriment of the consumer and that is why we have a mediocre telecoms services in this country compared to most of the rest of europe.

Why are BT gonna invest ££££'s improving the network (fibre), when they'll have to let the likes of Talk Talk, tisali and sky equal access to it. BT was made a public comapny well before the development of ADSL and the internet. The network does what it was put in palce to do in most places.
#20
well i think its a rip off as i contacted bt to have my line activated and was told id need a complete new line put in although there is a existing line there, they informed me that as talktalk had taken over my line they couldnt activate it and would need to charge me £124 for a brand new one, i called talktalk and was told they couldnt activate my line till bt had switched it on at the exchange, catch 22 , how bt justify ripping off customers i dont know

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