A few months ago I got a BT line set up at home. I am moving in a few weeks time and I am being told that there is no active line on the place I am moving to and that I will have to pay the £125 installation fee again! Does anyone know how I might be able to get it discounted or (better still) waived??
IMO it's unfair to ask me to pay this fee twice when I am trasnferring my account to the new property. Anyone else agree?
BTW, I am tied to using BT as I have a Broadband contract to see out before I get the option of cable from Virgin.
any advice much appreciated.