BT Line connection Fee - any way of getting it discounted / removed??? - HotUKDeals
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BT Line connection Fee - any way of getting it discounted / removed???

dt_matthews Avatar
8y, 3m agoPosted 8 years, 3 months ago
A few months ago I got a BT line set up at home. I am moving in a few weeks time and I am being told that there is no active line on the place I am moving to and that I will have to pay the £125 installation fee again! Does anyone know how I might be able to get it discounted or (better still) waived??

IMO it's unfair to ask me to pay this fee twice when I am trasnferring my account to the new property. Anyone else agree?

BTW, I am tied to using BT as I have a Broadband contract to see out before I get the option of cable from Virgin.

any advice much appreciated.

dan
dt_matthews Avatar
8y, 3m agoPosted 8 years, 3 months ago
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#1
Surely if your moving house you dont have to continue with the contract? just a thought may be worth checking!

EDIT: Ive just looked and if BT is available in the new house they can hold you to your contract. I think you would have to take out a 12 month phone contract as well. May be worth calling there bluff and saying due to you having to pay a connection fee you are considering just paying to get out of their broardband contract and going to virgin. They might then offer it you as a goodwill just to keep you with them. Another alternative is to check with ofcom the regulator to check on your rights when moving to house without bt connection? Good luck
#2
if you take out an 18 month contract it could be £29.99 - MSE has more details
#3
Surely, it would be just a continuation of your contract. You have paid the fee, you are willing to carry on the contract. Youve paid once, your willing to carry it on. Put the ball in their court.:thumbsup:
#4
we are getting our £125 paid back. Sky are taking it off our bill in chunks of about £25.
#5
I got mine refunded by BT cos I kept complaining that I was misadvised by the sales guy.
#6
Isn't it £70 to get out of your Bt contract? I'm not sure but that would probably work out cheaper and then you can go for the Virgin cable.
#7
thanks for all the replies (really wish huk would fix the bug where you arent automatically subscribed to your own post!!!!)
#8
Toybhoy
I got mine refunded by BT cos I kept complaining that I was misadvised by the sales guy.


funny you should say that becuase when i originally signed up i did tell them that there was a good chance i would be moving within the year and the muppet said that i wouldnt have to pay it again. but he was obvioulsy just having a giggle at my expense or working as a spy for a different cimpany as when i call BT now they ciompletely deny any such process :(
#9
If there has ever been a BT line in the new house then you can simply say you are "coming back" to BT and they won't charge you a connection fee. This is what I did when I moved to my new flat 2 years ago.
#10
dt_matthews;2789344
thanks for all the replies (really wish huk would fix the bug where you arent automatically subscribed to your own post!!!!)

Click on control panel at the top of the page then edit options on the left. there is an option to automatically subscribe to your own thread when you post it. not sure whether it automatically subscribes you to every thread you post in though...........
#11
flyingflea
If there has ever been a BT line in the new house then you can simply say you are "coming back" to BT and they won't charge you a connection fee. This is what I did when I moved to my new flat 2 years ago.


well there has been an account there but its been dead for ages - BT are adamant thay they want £125 to get the line setup (they say it is Openreach which is effectivly a seperate part of the bT Business which just bills the other part of BT as it would for a totoally different company and so it cannot waive the cost (supposedly)

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