BT line rental increase - call to cancel and get £36 credit - HotUKDeals
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BT line rental increase - call to cancel and get £36.00 credit

judders Avatar
6y, 4m agoPosted 6 years, 4 months ago
Received a letter about the increased charges for line rental up a extra 50p a month as from 1st october.
i called to cancel the contract due to them changing the terms and conditions at which point the customer advisor offered me £36.00 credit on my account if i continued with my contract.
call 0800 432 0783 and choose to cancel your phone contract
judders Avatar
6y, 4m agoPosted 6 years, 4 months ago
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suspended#1
when is your actual contract ends ?
#2
Lol, known my luck they tell me to leave X)
#3
Does this include people still within their contract? I.e. is it in BT terms to allow you to cancel before the contract is up due to a 50p increase?
#4
Went to transfer to talk-talk, but BT said they will match the price (£6.99 for internet) for 12 months - so stayed with BT. Plus they threw in free evening and weekend calls.
suspended#5
I took 18 months contract ,and about six month later i call them to add anytime plane now my 18 month is over but could not cancel my contract they says the contract was renewed at the time I add anytime service so i have to wait another 6 months!!!
#6
you can cancel at any length of contract of they change there terms, i have 9 months left so they offered me a equivalent of £4 a month off my contract by giving me this credit
suspended#7
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30390

This would stop any price increases i think, well for 12 months anyways.

Need to double check though
#8
I moved to the post office. saved a bundle with free calls in the evening during the week and free calls to landline and mobiles at the weekend. Their line rental is cheaper as well. I moved my broadband as well and am saving about £110-120 a year
#9
Sky sent me a email to say my bill is going up by 1.00 but after speaking to virgin to change for the 50mb broadband, I know why I left them, so wont be changing. virgin are a nightmare.

I think it might have to do with putting up prices for fibre optic bb, as there was talks about this some time ago
#10
Oh also got a full max pack with sky, and its only 71.00 per month, 13mb bb and unlimited local number calls and 0845 numbers, and hd ect... so not to bad
#11
canada16
Oh also got a full max pack with sky, and its only 71.00 per month, 13mb bb and unlimited local number calls and 0845 numbers, and hd ect... so not to bad

£71.00 per month?! lol your getting ripped off there arent you? i have the full sky hd inc sports, unlimited broadband and sky talk and i pay £28.50 for the first 6 months and £33.50 after that
#12
Just to clarify can you cancel due to this even if still in contract?

I've been considering changing to O2 but BT renewed my contract when I moved last year so couldn't cancel it, this might be a get out clause! Although if they offer me a better deal I would consider staying!
#13
Oops, just re-read the thread and the op clarified already! Sorry!
#14
Yeah this would be a great get out do I could move to O2 as well. BB is with them. I wonder how seamless it would be. I take it if you persue a cancellation then BT will want 30 days? So I would need O2 to take on the line by the end of that or my BB would go dead??
#15
grimm6
I moved to the post office. saved a bundle with free calls in the evening during the week and free calls to landline and mobiles at the weekend. Their line rental is cheaper as well. I moved my broadband as well and am saving about £110-120 a year
Would agree since I moved to the post office I have not had a bill more than £13 a month.
#16
aerotec
Yeah this would be a great get out do I could move to O2 as well. BB is with them. I wonder how seamless it would be. I take it if you persue a cancellation then BT will want 30 days? So I would need O2 to take on the line by the end of that or my BB would go dead??


Very seamless, we transferred 4 days ago after ringing 02 a week before no downtime, only reason I knew was because I had a text telling me, the downloads that was queing at the time never got interrupted either.

So we only had 7 days notice to BT to end the contract

Edited By: harlzter on Jul 27, 2010 13:12: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit: Reason For Edit:
#17
duckylips
....and a lot of times they might just say, "ok, your contract is cancelled" - then what?


Then you move to a decent telephone supplier like IDNet, far better service, 30 day contract and unlike 02, no caller display charge.
#18
Thanks will give this a try.
#19
Many thanks OP! Got £36 discount and they gave me evening calls free also at no extra cost.
#20
Ty OP just rang them now as I've just had the email through stating the increase!!!

One thing to note tho I dont know if it was the lady I spoke to (tho she was helpful and pleasant) she only mentioned two retention deals when I said I wanted to leave.....

1: £3.00 off p/m = £36.00 12 months
2: linesaver pay 113.88 for 12 months in advance, equivalent to £9.49 a month.

Having just weekend inclusive calls on my account I said that still if I were to swtich all the other companies were offering eve & w/ends and still would be cheaper!!!

I then got "oh no that included at no addtional cost for the next 12 months." So you may need to nudge the member of staff into this way of thinking ;o)

So top and bottom of it is I got £36.00 credit and free evening and weekends on top. So I'm happy for the time being :o)

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