Seriously, they must have an awesome time doing absolutely nothing all day!
I rang them a few days ago and was in position #5. After waiting eleven minutes I just gave up (it's national rate).
I phone today and I'm in in position #1, but then the automated woman says "we are experiencing a very high volume of calls." Six minutes, SIX MINUTES later I'm still queuing.
Makes me want to pull my hair out >,<