I used to run a shop on eBay last year (back to being a personal seller now) but I'm a little confused by the situation I'm in when buying from a business....
I bought an item on 25th June and it was delivered after 5pm on 30th June (all well and good) - seller sent me a message on the friday to say I'd receive it on the tuesday (again fine) but as a business would it not be better practice to send the tracking number too (was sent by courier)?
I had to ask for it late on in the afternoon and still didn't receive it.
Anyway item was damaged, I messaged the seller and they said I could return it - I then had to send another message to get their address - I got this on saturday so sent back on Monday (recorded).
Now when checking the royal mail website a while you were out card was left - is this normal for a business?
The seller finally told me (messages are VERY brief) they would collect today from the delivery office. RM site is still showing while you were out card status and I've not heard from the seller at all since yesterday.
My questions are: (rep given for help of course)
i) What is reasonable communication wise - one line answers every day or 2 in response to messages?
ii) The sellers contact number registered with eBay is invalid so have no other way of contacting them - again is this normal for a business seller?
iii) What is a reasonable time to wait for a replacement to an item? (bare in mind the very poor comms and not to mention one message that was rude & in caps)
Seems buying on eBay is a nightmare lately!
Thanks in advance