Buyer says goods are broken a MONTH after received them?! - HotUKDeals
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Buyer says goods are broken a MONTH after received them?!

Laffy42 Avatar
6y, 6m agoPosted 6 years, 6 months ago
Does anyone know how long someone has to examine goods you send them?

We have had a buyer call us today at work to say that one of things we couriered to them is broken - it was signed for on 24th May, so pretty much a month ago!

They have sent photos and it is definitely broken, but shouldn't they have checked it before this and let us know - maybe within a week of receiving it? I am kind of thinking they have broken it and are just trying it on ...

I have tried to google this, but can't seem to find a definite timescale and wondered if anyone knew? Thanks
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Laffy42 Avatar
6y, 6m agoPosted 6 years, 6 months ago
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#1
are you selling on ebay??

if it has arrived in perfect working condition then that is your contract pretty much fulfilled....


what is the item? if you can say !
#2
arcangel111
are you selling on ebay??

if it has arrived in perfect working condition then that is your contract pretty much fulfilled....


what is the item? if you can say !


not via ebay, via the companies own website - we couriered her several plastic items (not going into too much detail!) and they were all signed for and now a month later she has suddenly come back and said one of the plastic items is broken near the top - seems very fishy that she has waited so long to me, I think she has broken it herself and just trying it on...
#3
tell her to go knickers :)
banned#4
Laffy42
not via ebay, via the companies own website - we couriered her several plastic items (not going into too much detail!) and they were all signed for and now a month later she has suddenly come back and said one of the plastic items is broken near the top - seems very fishy that she has waited so long to me, I think she has broken it herself and just trying it on...


Rabbits by any chance :roll:
#5
arcangel111
tell her to go knickers :)


:w00t:! It's a tricky one as she works for a fairly well known company & I can't prove that they arrived in perfect condition... I might replace it for her and then add something to the T&C on the website about checking goods within say a week & then I will pass on your message to the next person who tries it!
#6
whatsThePoint
Rabbits by any chance :roll:


:w00t: Not as exciting as that I'm afraid!
#7
if it's not overly expensive then replace the broken item as a "gesture of good will" then next time she orders add a little to the postage.. :)

oh and definately add something to the small print ! lessons learnt and all that jazz...
#8
arcangel111

oh and definately add something to the small print ! lessons learnt and all that jazz...


Do you know how long you are allowed legally though - all I can find online is 'a reasonable time' - I was thinking maybe a week or 5 working days?
1 Like #9
"reasonable time" can mean a lot of things - but yeah i'd say at least a week to try and test the item you have bought and paid for - if they ordered a lot of items then it may take a while to actually get around to using the item that is broken

i know that if i bought a box of 100 biros for example i wouldn't take every one out of the box and test it before using them. might take me a month to find a broken one - certainly not gonna go back to staples and demand a refund...
#10
if i purchased something and it was broke a month later i would want a replacement or a refund as the product isnt fit for purpose or upto the job
#11
whatsThePoint
Rabbits by any chance :roll:


After a month... yes very fishy!
#12
ding
if i purchased something and it was broke a month later i would want a replacement or a refund as the product isnt fit for purpose or upto the job

From a store or similar then yes. But from a private seller you inherit more risk because you don't have the statutory protection from the Sale of Goods Act 1979.
#13
i did something similar. Bought a laptop protective slipcase via ebay and left FB as soon as i recieved i had a quick look and as it looked in good condition and just left it at that. Then a while later (weeks) when i wanted to use it the zip was bust and the fibres were all loose on the inside.

I didnt do anything about it, as it was my fault. I should have checked it properly when i got it.

So this buyer could be messing you about or it might have actually been broken.
#14
ding
if i purchased something and it was broke a month later i would want a replacement or a refund as the product isnt fit for purpose or upto the job


She isn't saying it has broken with regular use - she is saying that she has only just unpacked it and it must have been damaged in transit - who waits a month after signing for something to unpack it?!
(it is massively physically broken with a big crack along the top, if she had unpacked it, she would have seen it immediately)

But legally I don't know how long you are supposed to give someone to report transit damage & we don't mention a time limit to check stuff on the website - I will be adding something to the t&c's though now.
banned#15
arcangel111
are you selling on ebay??

if it has arrived in perfect working condition then that is your contract pretty much fulfilled....


what is the item? if you can say !


if it was a buy it now on ebay then the same consume laws apply as they would for any other internet sale, DSR's etc.

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