Buyer says item is faulty, wants to keep it and full refund! - HotUKDeals
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Buyer says item is faulty, wants to keep it and full refund!

ryouga Avatar
9y, 3m agoPosted 9 years, 3 months ago
I sold a PC on here 2 or so weeks ago, buyer phones every day asking where item is, and the monitor arrives first, and he says its excellently packaged and the wireless keyboard and mouse is sealed as stated.

He said the PC didnt arrive, but as it was a bank holiday weekend it didnt arrive till Tuesday

Tuesday he phones and is rude claiming I ripped him off as the side of pc case is dented and I ask him if hes tested it and he said no he doesnt want to as he is worried! he now claims the monitor is cracked also.

He claims he is a police liason officer and off to work, but then rings me 10 minutes later saying hes testing item and monitor wont power on and im commiting a criminal offense, and im lying and this is a police matter now and I will get arrested etc.

He goes on and on about how he was a fast payer and hes out of pocket and he wants a refund, and everytime I try and speak to him he butts in and is rude.

He demands I send him the booking forms and he can claim or I refund him and me claim

Either way hes got the pc which he wont return.

I then went out and came back from shopping 2 hours later to find 24 missed calls from him! and there was another 10 or so in the following 2 hours but I didnt want to bother speaking to him as he would just annoy me again.

I dont mind claiming just I only have his word its faulty and hes not made any effort to check if its just the power cable on monitor etc(which is first thing I would do)

He has phoned me a few times per day since then.

Also what about the new and sealed keyboard and mouse! and he even said the PC powers on and sounds ok just theres no picture!

Other silly things are he claimed I ripped him off as theres a sticker saying the PC is a celeron on the front and the dvd drive bays just say DVD rom on one and cdrw on one below and he complains saying I said it had a DVD'rw and a DVDrom/cdrw below it and again I was commiting fraud etc.

How do I deal with this person!
ryouga Avatar
9y, 3m agoPosted 9 years, 3 months ago
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#1
Is there any possible way the PC is faulty?, How well was it packaged?, Was the hdd wrapped up well?

From what you've described it sounds like he is trying to screw you over, But I haven't heard the other posters side, What is his username?
banned#2
was the pc sent insured or whatever> if it was then explain it must have been damaged while it was in the post and tell then to make a claim with royal mail, btw this person could be veiwing the thread lol
#3
Sent DHL in 2 packages(payperdrop)

I dont mind claiming its just the fact they want to keep pc as well as the wireless keyboard and mouse yet get a FULL refund?

Even though they say the PC is turning on, and if case is damaged a new one wouldnt cost over £100 and a new monitor around £30(which is how much it cost me!)

I just dont see why they should get the cash and the item, especially when most of it works fine.
#5
adam2116 was it?
#6
Yeah, you can see item working in the pictures as well.
#7
My initial reaction after reading your post would be to drive to wherever he is and give him a slap - what a pain in the neck. Even if the item is faulty that's no way to deal with it, just seems like harassment and frankly threatening behaviour to me.

Sounds like he's talking out his ass as well, if he was at all involved with the police he should know fine well that this sort of issue is not a criminal matter.

How well packaged were the PC and monitor? Do you think it's possible it was damaged in transit or do you think he's taking you for a ride? The reason I ask is that a dent in the side of the case sounds unlikely to me, normally when a PC has been banged in transit it's the edges which are damaged. I'm puzzled how a monitor could get a crack even though it was 'excellently packaged', when he mentioned that to you had he unpacked it at that time? Again, if a monitor was cracked in transit I'd expect the packaging to be obviously damaged. Has he given you any more information about what the monitor is doing, is it completely dead or powering up and claiming no input?

I'm not sure what to suggest, with such a large item you can't really just take it back without taking a hefty courier charge. By booking forms, do you mean the delivery forms? Is he just wanting to claim against the courier? I assume it does have the DVD burner and DVD combo drive?

John
banned#8
well the moniter was working in the pic, ask them to send pics of the dented case
#9
Yes it has everything in it, I bought it a few weeks before.

The Monitor was the best packaged as I didnt want to damage screen, was sent in a massive box with loads of that foam protecting it and bubble wrap.

PC was sent in a smaller box with 2 bits of foam and bubble wrap.

If it is damaged which could happen I dont mind claiming but he wants the full purchase price back for just a dent and a monitor which wont power on!
#10
I was thinking that as well but the person could dent it then take a picture.

Just looking at the original for sale thread, it's the HP DVD-ROM and CD/DVD labels he's complaining about?!

John
#11
hothothot
ask them to send pics of the dented case


They'll probably just punch/kick the case. :roll:

You did state in the thread it had a "DVDRW/CDRW multi burner combo", Looking at the pictures this is actually totally wrong, So that is misleading.....
#12
No it is they were changed round it had a DVDRW on top and a DVDROM CDRW below it

Will see if I can find original auction as well
#13
Iom-RF
They'll probably just punch/kick the case. :roll:

You did state in the thread it had a "DVDRW/CDRW multi burner combo", Looking at the pictures this is actually totally wrong, So that is misleading.....


You're only seeing the HP plastic labels - the drives themselves are stealthed behind those plastic doors so they could be anything. I had a similar HP work PC which had the same labels but behind each one was a DVD burner.

John
#14
ryouga
No it is they were changed round it had a DVDRW on top and a DVDROM CDRW below it

Will see if I can find original auction as well


Ah, Ok....From the pictures it does look like a dvd-rom and cd-rw drive.
#15
I cant find the auction I bought it from, it was middle of July and username was tony cant remember full name lol
banned#16
so when was the pc sent? when did it arrive? and how long did it take for the person to complain to you?
banned#17
tell him to either dscuss the matter with you in decent manner, meet in the middle and come to a compromise that suits you both or tell him to get stu.... ooops i mean go away
#18
Was sent last wednesday, monitor arrived Thursday, PC Tuesday(due to bank holiday) buyer was straight on phone to me pestering me.

As I say I dont mind claiming its just I dont see why I should claim for the full amount for a "dent" and a monitor not powering on.

I had to push to get the buyer to test it as they said they werent willing to try as they thought it was dangerous
#19
Bare in mind you are going to Uni very soon, If you strongly believe he is trying to fleece you, Just send him the stuff to make a claim and vanish down to Uni!, lol!
#20
well it is a Seperate DVDRom/CDRW, its two drives one is a dvd-rw and the other is a cd-rw

dvd-rw can also write cd-rw's

...

your not comitting any rule breaking activity, the images show the pc is working.. he cant arrest you!

its like all those ppl who buy on ebay, receive item without signing for it and then claim it lost.. he just trying to con you.. don't let him have the refund and the pc its one or other...

u dont see people waltsing into currys and buying a dodgy hd tv and then asking for a refund without giving the tv bk!? same scenario!

tell him to jog on mate... (by looks of the actual original post, where he was going on bout:

il have to wait and see when it arrives.

i hope it is the bargain i hope!

il keep you all posted with what its like when it comes


to me *might be being a lil sceptical** sounds like he was planning on something like this... covering his back from something that he might of been planning maybe?)
#21
Thats what I was thinking but I dont like the fact he will have the pc for free.
#22
It could be something simple like needing the power cable replaced but he doesnt listen lol.

Hoping he doesnt call back as I dont want to bother with him
banned#23
well just explain its not your fault and let him claim off dhl- am i right in thinking that you still keep the money and he gets money from dhl and everyones happy?
#24
hothothot
well just explain its not your fault and let him claim off dhl- am i right in thinking that you still keep the money and he gets money from dhl and everyones happy?


As long as he doesn't try and log a claim with paypal (and there are paypal funds in Ryouga's account).
#25
he cant expect a refund untill he sends it back to you anyway and then you can claim by the postal service....saying he wants a refund but wont send the item back sounds suspicious to me....
#26
The video card may have come lose in transit. Ask him to re-seat it and see if it boots up.

If it has been damaged in transit. The buyer should return the items and you can then give a full refund and make a claim.
#27
Yes I will keep the cash paid, just worried he will make some excuse like they refused to refund lol and pester me again.

I was even nice enough to send some PC games to him

One thing I found strange is he claims his name is Adam, but the name delivered to is an Indian name. Dont know why
#28
ryouga
It could be something simple like needing the power cable replaced but he doesnt listen lol.

Hoping he doesnt call back as I dont want to bother with him


If he calls back just use a hand held klaxon and blast away that is what i do with nuisance phone calls funny enough they never phone back. :whistling:
#29
It was bank transfer
#30
you could get him done for harrasment...

send him a letter and photocopy it.....keep proof of the recorded slip etc...

in the letter state that there is proof of the item working b4 sending, that you will do all u can to sort the problem...for him to send it back for a refund etc?? and if he still bothers u just get in touch with the police ur self...
#31
thats why dont give him no refund... its always get the item bk first before issuing any money out...

i think he is being dodgy, and leading you on.. but then he could be telling the truth.. but you wouldn't be so hostile in testing it/sending pc back/being so defensive over the case...
#32
hothothot
well just explain its not your fault and let him claim off dhl- am i right in thinking that you still keep the money and he gets money from dhl and everyones happy?



It is the sellers responsibility to claim not the buyer. It is the seller who has the contract with dhl.
banned#33
tell him you happily refund his money when "he" returns the goods to be checked by yourself
#34
I'd love to hear what his sergeant said re having you arrested, it'd be a counter charge of wasting police time.
What a fool, it's so unfortunate that folks out there try and do stuff like this
#35
i wouldn't bother dealing with the matter until he contacts you again..

make him send it to u covering costs and then ul reimburse his costs 2
banned#36
vinylandtrinkets
if he claims with paypal im sure he will have to send the pc back and prove he has done so befoer paypal release any money. best to ask dino on that front

it was a bank transfer, not paypal do keep up :giggle:
#37
I wouldn't refund until the item is returned,
If you buy something online and its faulty, you return the item, then you get refunded. this should be no different.
I'd place money he is no police liason officer, just politely state he will receive his refund when he returns the item ( maybe even offer the postage for the return or half of it) If he still refuses, you have done no wrong, no one in their right mind refunds an item until it has been returned!
#38
I will tell him that then, to return items to me I was thinking that and saying I will check security marks and the keyboard and mouse must be in the condition they were sent in(i,e what if he used them)
banned#39
vinylandtrinkets
oops sorry..lol:oops:

i think £130 has gone to someones head ;-)
[mod]#40
Tell him you'll arange for a courier to pick it up. You can then inspect the damage and claim off the courier, although if memory serves pay per drop only cover for lost/missing items and not damage. Then when you get it back from the courier and checked it's all there you can refund him. :thumbsup:

Also, you should be able to tell if the damage has been malicously done to the monitor by the impact marks and if it has been you send it back to him (at his cost) and tell him to get stuffed. :)

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