Ok a fair few weeks back I sold an item on here,just a used childs toy,V Smile Pocket and a couple games,my buyer offered me £30 for it,this included delivery,so I sent it as normal and I obtained my proof of postage.
Buyer never received item,I said well check down at depot cos they don't always leave cards and still nothing,so we waited about 15 or 16 working days since posting and then I placed a claim.
I printed off the thread pages,showing the item,and showing the buyer offering £30,I also enclosed the proof of postage ( scanned and copied the receipt onto computer aswell as showed my buyer it via photobucket ) I also printed off the Paypal transaction page too. Basically I did the claim as how I done the ones in the past for eBay,I know all the information they want as it's not the 1st time I have had to place a claim for lost/damaged items.
Anyway buyer contacts me today about it,and I say I'll give Royal Mail a call and make sure things are progressing. They have the claim but there going be a problem processing it, why ? because I can't prove what the item was worth to me. I said well it an used item,it's only worth what someone is willing to pay for it.It's unwanted item etc etc.
Anyway they started saying about if I'm making a profit and that we can't refund any profit,they started going on about an example of someone buying something for £100 and selling it on eBay for £500,so that be £400 profit ( well less ripoff fees.. but they don't care about that ) and therefore Royal Mail can only pay out £100 as that what it was worth to you.
What a hassle this is,anyway they calling me up tomorrow and getting the paperwork out,I've told my buyer by PM,and if I not hear anything by 4pm,I will call up.
They also said that if they can't do nothing with claim like reimbursement then the buyer is able to claim as the item is worth £30 to them,I said well thats silly cos I already done all the paperwork this end.
Anyone else had this with a claim on here?
I've not had this kind of bother before when making a claim for lost item on eBay,and really this is no different just a different website we trading on.It as been a while since I made a claim,we talking last year since likely.