Cadbury Complaint Letter - HotUKDeals
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Cadbury Complaint Letter

spikeyjacko Avatar
6y, 8m agoPosted 6 years, 8 months ago
I found some cobwebs on a packet of chocolate buttons I just opened, how would I style a letter of complaint?
Cheers
Jack
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spikeyjacko Avatar
6y, 8m agoPosted 6 years, 8 months ago
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banned#1
they are nestle's cobwebs now

food standards agency seems to be a better idea i would think?
banned#2
I'd go for a formal style.
#3
if the cobwebs were on the packet would that not be the fault of the retailer?

if they were in the packet then it would be cadburys surely?
#4
jubbyme
they are nestle's cobwebs now

food standards agency seems to be a better idea i would think?


Nestle? I thought it was Kraft.
banned#5
Isn't there a dead spider in there too?
banned#6
master_chief
Isn't there a dead spider in there too?


was, he ate that first :?
banned#7
Send them a letter with smeared chocolate all over it.
Call it a dirty protest.
#8
I would say that wasn't possible.
suspended#9
Were they normal sized buttons or the big ones?
#10
DarkKnight
Were they normal sized buttons or the big ones?


Doubt it'll be the small ones, the packet is too small
#11
are you sure it wasnt a free toy
#12
You want to complain about a cobweb ON the packet? If so there is nothing to complain to cadbury about. The cobweb would have been from storage, possibly in the shop or in your own cupboard. And the cobweb itself has not affected the product quality, nor has it made it a safety hazard.

However if it is inside the packet, contact cadbury customer support, be polite about it. Then they can keep track of all the complaints and note whether cleaning and pest procedures or anything else in their process needs to be rectified.
#13
It was the small ones, and they might not be cobwebs but whatever it is, I don't want to eat it!!
#14
It's probably not cobwebs, but the glue they use to seal the packets shut with.
#15
Hmm still not what I exactly want to eat :p
I'm going to send a letter saying there was some sort of substance on them, here they are :p
#16
peodude
It's probably not cobwebs, but the glue they use to seal the packets shut with.


They don't use glue, it's heat sealed. Although it could be a thin strand of plastic from the pack that has somehow come off.
#17
Are you sure its not just the chocolate 'bloom'. if so they are safe to eat, just been stored at wrong temperature
#18
pictures please
#19
notts6501
Are you sure its not just the chocolate 'bloom'. if so they are safe to eat, just been stored at wrong temperature


Look's like chocolate bloom :oops:
#21
casparwhite
pictures please


+1
#22
just eat them.. jesus its not going to kill you.. moan moan moan people are nowadays
[mod]#23
Your loss is what, 35p? It would cost you that in postage.
#24
magicjay1986
Your loss is what, 35p? It would cost you that in postage.


stick freepost on the envelope and youll be right:thumbsup:
#25
you wouldn't get cobwebs in a wonka bar
#26
andrew_stoned
You want to complain about a cobweb ON the packet? If so there is nothing to complain to cadbury about. The cobweb would have been from storage, possibly in the shop or in your own cupboard. And the cobweb itself has not affected the product quality, nor has it made it a safety hazard.

However if it is inside the packet, contact cadbury customer support, be polite about it. Then they can keep track of all the complaints and note whether cleaning and pest procedures or anything else in their process needs to be rectified.


Good advice right there.

Also, bearing in mind I didn't see your picture, you might consider submitting it to an EH department so they can send it to the analyst to identify what it is.

Although, I have a feeling you're after compensation.
#27
poo into a jiffy bag and send it to cadbury saying you were not pleased

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