Between 4th and 7th of June Mrs EliTom and I cancelled three contracts with 3.
One was my own phone, one was her second phone and one was a contract I had taken out for my Dad to use. My contract had about 6 months to run and the other 2 about 3 months to run.
In all cases we had the usual run around and long discussions with the 3 Customer Service people but in all cases they gave in and issued the PAC. We were actually did have plans to visit Italy in August (just got back). We also clarified in all cases that clause 10.1(d) was applicable and that no cancellation fees applied. A letter was send to 3 to back-up the phone calls.
Within a week we had used the PAC codes and had bills with varying amounts of credit / debit and stating that the accounts were now closed.
Now the nasty bit. One month later in July 3 sent bills for the two contracts that had 3 months to run with cancellation charges for approx £45 each. At this stage I ignored the bills as I had cancelled my direct debit by this point. My wife then checked her bank account and 3 had cancelled her direct debit!
Anyway when we returned from holidaying in Italy we had letter from 3 Credit Management requesting the outstanding balance. And finally today I have received another letter from 3 Credit Management threatening debit collection agencies, legal costs and credit reference agencies.
So today I called 3 and they say that we did not request cancellation because if 3 like home finishing and that we had accepted the cancellation charges during the phone calls to 3!!!!
Anyone else had this?
Where do we stand legally? I bet 3 cannot produce recordings of the phone conversation when we did cancel due to 3 like home
Any helpful comments gratefully received
Thanks for reading